CenturyLink Software Jobshttp://centurylink-software.jobs2012-05-20 21:52:07.715053USALITTLETONEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title SR QA ENGINEER Req ID 5986BR Posting Location CO,LITTLETON Business Unit Information Technology Position Classification Management Job Description * Sr QA Engineer (Spanish Talent) Information Technologies Essential Duties and Responsibilities * The QA Engineer II works with the Business to ensure a quality product is delivered. * Responsible for reducing risk of Call Handling S/W application failure by following industry standard practices of System Test techniques including: Test Planning, Test Case Creation, Test Case Execution, Regression Testing, Load/Performance Testing, Test Reports/Recommendations. Job Requirements The individual must be fluent in written and oral Spanish. They must fully understand the nuances of the vocabulary, grammar and sentence structure of formal and casual Spanish and be able to make correct and appropriate recommendations to the business partners. * Bachelor's degree or equivalent experience. * 3+ years of hands-on experience writing and executing test cases. * The individual should have experience in testing Speech Recognition and Touch Tone IVR (Interactive Voice Response) applications using InterVoice technology and Dotnet Web Services. * The individual should have experience with databases and SQL queries. * The individual should have a minimum of 3 years experience with software development with a focus on Quality Assurance, requirements and business interactions. Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-05-18 20:45:16United StatesCenturyLinkColorado5986BRCOLITTLETON, CO28803567http://centurylink-software.jobs/xml/28803567/jobUSAMINNEAPOLISEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title OPERATIONS TECHNICIAN 2 Req ID 5997BR Posting Location MN,MINNEAPOLIS VA,ARLINGTON Business Unit Network Operations Position Classification Management Job Description Location: Arlington, VAorMinneapolis, MN<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> Position Description: Strong technical skill level working on complex assignments within the network systems installation and/or maintenance activities. Technician for customer/company network systems installation and/or maintenance activities. Resolves complex network problems involving power, network hardware and software, lines, modems and terminals. Uses software and hardware tools to identify and diagnose network status and problems. Resolves complex trouble tickets. Minimum Qualifications: Associate degree or equivalent education and experience. Min 3-5 yrs related experience in specific area or equivalent. May require technical certification. Knowledge, Skills and Abilities * High level physical layer troubleshooting for DS0 and DS1 circuits, including Titan and Alcatel DCCS experience. * Experience working on complex IP issues. * Knowledge of troubleshooting circuit degradation issues, including utilization, bandwidth and latency problems * A high degree of knowledge with IP routing on multiple router platforms * A high level knowledge of PRN networks and routing protocols: BGP, MPLS, MLPPP. * Experience with multiple router platforms including Cisco, Juniper and Alcatel-Lucent CLI’s. * Manage and correlate multiple trouble reports. Communicate with customers and others in a repair situation. * Experience with diagnosing and resolving DNS & e-mail problems. * Detailed understanding of the OSI networking model physical, data link, and network layers. * Remote troubleshooting and testing experience. * Apply excellent customer service skills. * Ability to work independently with minimal supervision. * Ability to manage multiple tasks on time, including ticket administration, communications, and follow up activities. * Ability to learn in an ‘on-the-job’ training environment. * Ability to work all shifts in a 7x24x365 environment. Job Requirements Qualifications: * Advanced layer 1 troubleshooting for DS0 and DS1 circuits, including Titan and Alcatel DCCS experience.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> * Excel at working on complex IP issues. * In-depth knowledge of troubleshooting circuit degradation issues, including utilization, bandwidth and latency problems * Advanced expertise with IP routing on multiple router platforms * Advanced expertise with PRN networks and routing protocols: BGP, MPLS, MLPPP * Advanced expertise with multiple router platforms with and with Cisco and Juniper and Alcatel-Lucent CLIs. * DNS & e-mail problem expertise * Manage and correlate multiple trouble reports. Communicate with customers and others in a repair situation. * Detailed understanding of the OSI networking model physical, data link, and network layers. * Remote troubleshooting and testing experience. Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-05-18 20:45:07United StatesCenturyLinkMinnesota5997BRMNMINNEAPOLIS, MN28803565http://centurylink-software.jobs/xml/28803565/jobUSACARLISLEEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title CUSTOMER CARE CONSULTANT Req ID 5980BR Posting Location PA,CARLISLE Business Unit RMG - Eastern Region Position Classification Management Job Description We are currently seeking a Customer Care Consultant in our Carlisle, PAoffice. Be responsible for handling customer service and repair calls for our service. Also get an opportunity to make sales and earn incentives! As a customer care consultant, the applicant will be responsible for taking care of our customers needs and delivering great service. The consultant will handle billing issues in person and over the phone, take payments, and be responsible for ethically maintaining and exceeding a monthly sales quota. Responsibilities: Interact with customers in person or by telephone to process telephone and other telecommunications-related orders for new installations, disconnections, moves, adds, long distance carrier changes, customer record maintenance, and other telephone service arrangement. Complete and process service orders as needed ensure timely installation or service for the customer. Sell products and services to customers coming into the customer care location and provide information on products to meet their current and future requirements. Meet assigned goals for sales, quality assurance and other performance goals and quotas as assigned. Receive customer payments for current or future service billings in the form of cash, personal checks, or credit /debit cards. Respond to customer requests for information regarding billing. Answer service or billing questions and resolve issues regarding local telephone service. Utilize appropriate judgment and follow Company policies when applying billing adjustments to ensure customer satisfaction. Keep abreast of and adhere to CenturyLink service offerings, promotions, policies and procedures. Post payments received from walk-in customers, night drop boxes, post office, pay station, pay phones or other sources in the appropriate database system Balance cash drawers, and prepare bank deposits. Forward daily cash balancing worksheets to the appropriate location for recording and processing following established Company policies and procedures. Perform monthly cash reconciliation's and work with the corporate offices to resolve any identified cash discrepancies. Demonstrate telephone services, equipment, accessories, or Internet service displays featured in the customer care location as time allows. Explain what our services do and guide customers in exploring and test-driving services to help them discover the best ones for them. Provide Company forms and other supplies to pay station collection sites to ensure the appropriate forms are available at the payment location. The non-essential functions below are representative of other duties that may be performed by this position as time permits. Incumbents may be required to perform any combination or all of these non-essential functions: Open, sort and distribute mail. Monitor and maintain inventory levels of office supplies for department use. Initiate purchase orders as necessary to meet office supply requirements. Prepare, process and track requisitions and purchase orders using the Envision database system which may also include entering, receiving and shipping. Enter employee time into the Envision database system to include hours charged to a specific Work Order or Service Request. Enter data into electronic database systems as required to maintain logs and records of department activities. High school diploma or GED. Minimum one year customer service or general office experience or the equivalent in training and experience. Six months proven sales experience; preferably in a quota or commission driven environment. Working knowledge of mainframe and personal computers and related software to include database applications, word processing and spreadsheets. Good verbal and interpersonal communication skills to interact with customers and company personnel in a professional manner. Ability to sell customers an intangible product face-to-face. Ability to gain knowledge of CenturyLink’s service order systems, billing system, treatment and collection systems, and cash entry systems. Ability to gain knowledge of telephone services available, customer service policies and procedures, as well as policies and procedures of related departments and to comply with all. Experience handling cash payments and balancing a cash drawer. Preferred Qualifications: Knowledge of the telecommunications industry and how it operates Ability to sell customers an intangible product. Be an integral part of the action and grow with us as we lead the communications industry into the future. Take command of your career: submit your interest today! At CenturyLink we believe in investing in our employees. Strong benefits and salary packages, tuition reimbursement, and a variety of performance incentives are only the beginning. CenturyLink is proud to be an EEO/AA employer. We value diversity and maintain a drug-free workplace. Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-05-18 20:45:03United StatesCenturyLinkPennsylvania5980BRPACARLISLE, PA28803557http://centurylink-software.jobs/xml/28803557/jobUSATALLAHASSEEEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title IP Business Technician Req ID 5992BR Posting Location FL,TALLAHASSEE Business Unit RMG - Southern Region Position Classification Represented Job Description Position Summary: The Business Systems technician sells, installs and maintains all regulated and non-regulated services and equipment offered by CenturyTel including, but not limited to, key systems, PBX, voice mail, and Centrex services (VoIP Technologies), as well as other data and hi-speed internet services to business customers. Functions as a critical point of contact for customer in team sales program with business services counterpart and provides consultative advice to customers with technical questions relating to their total communication needs. Responsibilities: * Install, maintain and relocate all types of systems and services within our product line: including, but not limited to: Key, PBX, Voice Mail, Centrex, or data/broadband services. * Test and repair all systems and services using the proper test equipment. * Work closely with business customers and the Sales Department to ensure proper installation and maintenance of service and equipment, and to match customer needs and demands with Century Tel product and service solutions, as well as providing information and specifications for quotes. * Install and maintain data services and all associated equipment. * Maintain an expert knowledge level of all types of services and systems offered. * Responsible for all repair and returns of equipment and services maintained. * Conduct professional training and instruction for customers on their new systems and services. * Maintain technical proficiency on all services and systems in CenturyTel’s product line, including successful completion of any required technical certification or training. * Design system configurations, software, and hardware for customer; provide this information to team counterpart for pricing and administration. * Maintain inventory of Key/PBX spare parts, etc. May also order equipment, generate material requisitions, repair/return, DESMARS and material received reports. * Monitor competitive activity in assigned area and relay critical information to management and Region Marketing Department for further action. * Actively participate and support all marketing activities. * Conduct effective and courteous communication wth customers and other employees. * Participate in the Sales “Take the Lead” program. Assist the Sales Department with quotes and meeting with customers and sales to procure sale of CenturyLink products and services. * Responsible for working installation and repair on a daily basis * Must be able to relate well with customers, employees and other department personnel. * Install and maintain intra-company voice and data solutions and wiring networks. * May perform internet troubleshooting for both residential and business customers. * Assist other technical personnel in the performance of their duties when requested. * Observe all safety rules and regulations. * Perform assigned work independently. * Assume all other duties as assigned. The selection process will be governed in accordance with the local collective bargaining agreement. Closing date for the submission of bids is: May 29, 2012 The selection process will be governed in accordance with the local collective bargaining agreement.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> Job Requirements Basic Qualifications: * Associate’s degree in electronics, or the equivalent in training and experience. * Minimum five (5) years’ experience in the following areas or any combination: Installation and maintenance of Key and PBX systems as well as telephone electronics and data systems; Installation and maintenance of DSL and Internet service; Installation and maintenance of access lines; Other relevant technical electronics experience or equivalency. * Minimum two (2) years’ experience with personal computers and computer networking applications. * Previous experience operating various maintenance equipment such as multimeters, line test equipment, special circuit test equipment, voltage and ohm meter, side kick test units, and other hand and power tools. * Technical proficiency to perform the specific work requirements of the job in the particular location. * Ability to obtain and maintain certifications for PBX, VoIP, and Key system communications equipment for installation and maintenance and for other required certifications for new and emerging technologies. * Working knowledge of all associated test equipment used to test and repair all systems and services. * Ability to use laptop PC for troubleshooting systems and maintaining customer record files and critical administrative needs. * Ability to meet the public, make sales calls, conduct seminars, and make presentations to customers. * Above average written and oral communication skills. * Ability to travel overnight as necessary for business requirements and training. * Ability to respond to after hour call-outs, be on stand-by, work overtime, shift, weekends, and holidays as required. * Ability to lift heavy objects as required. * Ability to safely climb poles and use ladders. * Possession of a valid Florida driver’s license. Ability to safely operate company vehicles and equipment, and maintain a safe driving record. * Experience selling, bidding, and interacting with customers; and/or excellent performance in sales incentive programs. * Ability to communicate with customers, co-workers, and various business contacts in a professional and courteous manner. * Ability to distinguish colors on facilities. Must know the telephone industry standard color code. * Ability to maintain an excellent attendance record.Preferred Qualifications: * Current CCNT, A+, Network+, CCNA, Cisco, Avaya or VoIP certifications. * Nortel and Mitel business system certifications. * Contact Center, Call Pilot, SIP Trunking, and IP Peer Networking. * Experience with VoIP, Ethernet, broadband networks, IP fundamentals, fiber optic training, and other new and emerging technologies including Prism * MS Office experience (Word, Excel, PowerPoint, Visio). * Significant experience selling communications equipment and services. Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-05-18 20:44:07United StatesCenturyLinkFlorida5992BRFLTALLAHASSEE, FL28803482http://centurylink-software.jobs/xml/28803482/jobUSASAN ANTONIOEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title OPERATIONS TECHNICIAN 3 - FED/NATL Req ID 5993BR Posting Location TX,SAN ANTONIO VA,HERNDON Business Unit Enterprise Markets Group Position Classification Management Job Description * Remotely troubleshoot and repair user applications/services<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> * Respond to the escalation of trouble reports by isolation of problem and mobilization of resources capable of affecting a resolution in a manner which least disrupts customer service · Use software and hardware tools to identify and diagnose network status and performance * Establish and maintain system requirements as identified by customer directives and as coordinated/established with network engineers, security requirements, program management and vendors’ capabilities * Manage and participate in enterprise-level projects encompassing systems, networks, and SAN/NAS storage * Perform system backups and recoveries * Maintain and monitor anti-virus server and clients * Maintain and monitor file, e-mail and backup servers * Implement software patches and security updates as required * React quickly and competently to identify, track, document, escalate, and resolve immediate network vulnerabilities/threats · Conduct risk assessments to identify possible security violations * Assess risk factors and advise on vulnerability to attack from a variety of sources and procedures and methods for protection of systems and applications * Oversee/monitor technical status of systems and equipment to address potential technical problems * Inspect and analyze equipment/systems performance to determine maintenance and repair requirements * Develop and implement detailed standard operations procedures dealing with Network Support Center operations * Provide project status to management * Provide after-hours support on an on-call basis, as required Job Requirements * Six or more years of experience in a client-server environment * Experience in Microsoft products to include Active Directory, SQL Server 05/08, Windows Server 03/08, Office SharePoint Server or Windows SharePoint Services Windows Server Update Services (SMS), and Exchange 2003 and 2007 * Experience in BMC Remedy Demonstrated advanced hardware and software troubleshooting skills * Extensive experience in information systems architecture, computer networking, telecommunications and communications protocols * Demonstrated experience in identifying, troubleshooting and resolving complex problems quickly and effectively * Knowledge of Wide Area Network security requirements and techniques for protecting computer systems/networks from viruses, data tampering, and unauthorized system entry * Knowledge of long haul communications equipment such as SONET, ATM, fiber optical multiplexers and DWDM * Understanding of LAN/WAN software/hardware technical support; familiarity with optical and IP products, particularly Ciena optical and Cisco IP routing devices * Experience with broadband circuit maintenance/restoration, provisioning databases and circuit activations * Demonstrated experience working with cross-functional teams to develop new solutions * Possess advanced interpersonal skills, excellent written and spoken communication skills, project professionalism in all aspects of personal appearance and customer interaction · * Must be able to work both independently and as a team member * Flexibility with regard to work levels and shift accommodation is imperative · Current Top Secret Clearance/SSBI is required * Bachelor’s degree in an Information Technology field preferred * MCSE, CCNA, Security+, GSEC, CISSP certifications strongly desired Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-05-18 20:43:54United StatesCenturyLinkTexas5993BRTXSAN ANTONIO, TX28803473http://centurylink-software.jobs/xml/28803473/jobUSABELLEFONTAINEEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title COMMUNICATIONS TECH-CWA Req ID 5966BR Posting Location OH,BELLEFONTAINE Business Unit RMG - Eastern Region Position Classification Represented Job Description This Communications Technician maintains several central offices in the Bellefontaine<?xml:namespace prefix = st1 ns = "urn:schemas-microsoft-com:office:smarttags" />,Ohiodistrict. This position is critical to the installation and maintenance of special services circuits, directly affecting service metrics including circuit Mean Time to Repair and HSI order commitment and repair.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> ATTN Bidders: The selection process is governed by the local collective bargaining agreement. Job positng date: May 17, 2012 Job removal date: May 24, 2012 Job responsibilities include, but are not limited to * Maintain central office and remotes; monitor, install, maintain and repair all digital/analog equipment such as switching, carrier systems, high-speed Internet, ISDN, span lines, Hi-Caps, fiber optics, data circuits, etc. * Analyze and repair digital equipment using technical meters such as transmission test sets, volt/ohm meters, oscilloscope, TDR's, OTDR's (optical meters), BER test equipment, laptop computers, frequency meters, error rates, and synchronization meters. * Use a variety of test equipment to isolate, identify, and analyze equipment trouble and take appropriate maintenance action. * Comprehend and relate complex circuit descriptions of both analog and digital fields. * Understand flow charts, equipment manuals, technical documentation, and/or computer printouts for the purpose of trouble shooting and maintaining digital and analog systems. * Relate with customers and employees, and other department personnel to resolve technical problems. * Advise the Supervisor of all changes and/or problems on a continuing basis. Perform service orders, trouble resolution, provisioning, and work order routines. * Operate and maintain computer systems and support devices; install and test system upgrades. * Respond to emergency service-affecting situations. Assist in trouble isolation of network and subscriber loop problems. * Maintain and correct records in all related databases. * Participate and perform to minimum standards in the iLead program. * Observe all safety rules and regulations. * Assist other technical personnel in their performance of duties when requested. * Assume all other duties as assigned. Job Requirements · Associates degree in electronics, communications, or a related field or the equivalent in training and experience. · Five years of current experience in a related telephony field or the equivalent in training and experience. · Incumbent must be technically proficient in order to perform the specific work requirements of the job in the particular location. · Basic AC/DC knowledge. · Effective oral and written communication skills, particularly in detailing technical information. · Must be able to carry a minimum of 75 pounds. · Must possess a valid<?xml:namespace prefix = st1 ns = "urn:schemas-microsoft-com:office:smarttags" />Ohiodriver’s license and maintain a safe driving record. · Ability to maintain an excellent attendance record. · Must have capability to distinguish colors on coded records, equipment, and facilities. · Ability to identify and distinguish audible tones/levels. · Must have working knowledge of PC operating systems, including basic computer operational tasks. · Must be able to respond to after hour call-outs, work overtime, shift, weekends, and holidays as required. · Ability to work outside in all weather conditions and at various hours of the day/night. · Ability to adapt quickly to new technology/equipment/platforms. · Travel as required to assist in other work locations or to attend out-of-town training. · Ability to climb towers and ladders to inspect antennas and transmission lines, as required. · Must successfully complete basic competence tests, as required. <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> Preferred Qualifications: ·C2Pexperience preferred, with an understanding of Centrex and Trunk Translations. · Fujitsu and Alcatel Fiber Optic transport experience. · Network +, A +, CCNA, Microsoft, Cisco certifications. · NGDLC Systems experience. Certification or equivalent training in the maintenance and operation of Tellabs, Calix, Lucent, and Adtran systems. · Certification or equivalent training in networking technology and LAN/WAN equipment such as Ethernet switches, routers, ATM, frame relay, and IP protocols. · Installation and configuration of CPE hardware and software for connection to strategic network services to include frame relay, HiCap, xDSL, and other systems utilized by CenturyLink. · Configure and troubleshoot LAN/WAN systems to include routers, switches, hubs, transceivers, servers, and programming ATM based DSL services. · Knowledge of SS7 networks in theory. · Experience and/or training in copper transmission systems, fiber optics transmission systems, installation, testing and troubleshooting (DSO, DS2, DS3, SONET, PON, etc.). · Ability to analyze the performance of switching and peripheral data systems and initiate corrective action when needed. · Certification or equivalent training in the maintenance and operation of Voice Mail systems. · Experience installing and troubleshooting T1 and DS3 circuits, microwave radios, digital loop carrier, high-speed internet, voice mail systems, E911 equipment, and services. · Knowledge of transmission and supervision characteristics. Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-05-17 19:49:12United StatesCenturyLinkOhio5966BROHBELLEFONTAINE, OH28766662http://centurylink-software.jobs/xml/28766662/jobUSAWINTER PARKEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title Network Engineer II Req ID 5963BR Posting Location FL,WINTER PARK Business Unit Network Operations Position Classification Management Job Description CenturyLink is the third largest telecommunications company in the United States. The company provides broadband, voice and wireless services to consumers and businesses across the country and advanced entertainment services under the CenturyLink™ Prism™ TV and DIRECTV brands. In addition, the company provides data, voice and managed services to business, government and wholesale customers in local, national and select international markets through its high-quality advanced fiber optic network and multiple data centers. CenturyLink also is recognized as a leader in the network services market by key technology industry analyst firms, and is a global leader in cloud infrastructure and hosted IT solutions for enterprises through Savvis, a CenturyLink company. CenturyLink's customers range from Fortune 500 companies in some of the country's largest cities to families living in rural America. Headquartered in Monroe, La., CenturyLink is an S&P 500 company and is included among the Fortune 500 list of America's largest corporations. For more information, visitwww.centurylink.com.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> Job Responsibilities: * The main focus of this position is to create/maintain production support for applications used by our primary user groups around network services impacting our external customers. * The primary support will include web tools, scripts, data analysis and reporting in support of user groups involved in Service Delivery, provisioning and activation operations. * This position works extensively with the business operations groups as well as with other support personnel and developers for upstream and downstream systems to problem solve issues for end users of the applications and other systems in service to our external customers. * The supported applications and tools promote efficiency, stability, reliability, and data flow through applications through proactive activities, identifying and analyzing potential improvements toward those ends. * This position requires a unique/specific skill set of programming/analytical skills as well as knowledge of DSL/HSI, MOE, Ethernet, ATM network services and Network Operations. * Other projects involving Oracle and Web development may be assigned. * This position will involve working closely with other members of the NSM Staff to provide technical direction and support. Basic Job Qualifications: * Bachelors Degree in Computer Science or related discipline plus 5 years related experience or equivalent combination of education and experience. * Verbal, written and interpersonal communication skills. Written skills to include demonstrated ability to create and modify process documents, work instruction documents and other documents that are distributed to a wide audience. * Ability to solve complex analytical challenges, independently analyze information and make recommendations based on analysis. * Proven collaborative skills in reaching a team approach to accomplishing work. * Ability to organize and prioritize multiple tasks and meet deadlines. * Proven ability to work in a customer service oriented organization, with working knowledge of Agile development methodologies * Experience using Computer Systems (Skills required include: UNIX, Windows, SQL and shell scripting, as well as the following: Oracle, Perl, C# (.Net), XML, Java, DB/2. * Experience using Windows-based applications including word processing, spreadsheet, and work flow and database software. * Excellent negotiating and persuasive skills * Ability to motivate others, use good teamwork skills, including development of interdepartmental relationships and the ability to make complex decisions. * Demonstrates high personal work standards. * Embraces change, inspires trust, communicates in all directions and a continuous learner * Has a track record as a self starter with the ability to work well with minimal direction and the discipline to meet deadlines on time. Preferred Job Qualifications: * Familiarity with Network Services applications, user groups or their processes and previous experience with the ISYS, MetaSolv and CIRAS databases and/or DSL/HSI provisioning. * Knowledge of development methodologies and ITIL/SDLC principles. * Knowledge of the ATM, Frame Relay and MOE networks. * Knowledge of ISYS, MetaSolv, and CIRAS will be a significant asset * Recent background in Telecommunications Operations Other Job Requirements: * Must be able to prioritize multiple projects and perform under pressure. * Must negotiate timeframes for completion and meet critical deadlines. * Must be willing and able to work with other coworkers to complete job assignments. * Successful completion and passage of all applicable employment testing and interview. Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-05-17 19:48:51United StatesCenturyLinkFlorida5963BRFLWINTER PARK, FL28766653http://centurylink-software.jobs/xml/28766653/jobUSAMONROEEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title Analyst II Req ID 5962BR Posting Location LA,MONROE Business Unit Finance Position Classification Management Job Description We have an immediate opening for an Analyst II to create and run queries using SQL and analyze results. The Analyst II is responsible for bill message input/validation and bill due date calculations. The Analyst II will manage various Ensemble tables-QA parameters, bill due date, customer contact numbers, etc. The Analyst II will update cycle folders with due dates and bill message information, run scripts to identify customers for bill messages, and participate in testing and validation of billing system upgrades. The Analyst II will automate manual billing processes. Responsibilities: * Input/validate bill messages in the tables system. * Calculate Regulatory due dates and enter data in to the bill due date table. * Maintain various tables-QA parameters, CCN table, bill due date table. * Prepare for bill audit by organizing cycle information for the bill auditors. * Research production bill message/due date issues reported by bill auditors. * Meet bill message/due date cycle deadlines in a fast paced environment. * Assist trending analyst with cycle revenue variances. * Provide backup for bill statistics analyst as well as other department personnel. * Other duties as assigned. Minimum Qualifications: * Bachelor's degree in Business related field or CIS. * Two or more years experience in Business related field or CIS. * Strong analytical and problem solving skills as well as the ability to multi task. * Excellent working knowledge of personal computers and related software for word processing, spreadsheets and database software (Microsoft Word, Excel, and Access). * Extensive General knowledge of SQL. * Ability to explain revenue impacting variances. * Detail and process oriented with the ability to organize and set priorities. * Ability to complete assignments and begin projects with minimum supervision. * Excellent oral and written communication skills and the ability to interact well with others. * Ability to work overtime as necessary. Preferred Qualifications: * Two or more years experience in the telecommunications industry. * Knowledge of the bill message and bill audit process. * Experience with Ensemble onlines. * Experience in explaining revenue impacting variances. * Advanced Excel and SQL knowledge. * Working knowledge of the Company's operating and billing procedures. Job Requirements Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-05-17 19:48:20United StatesCenturyLinkLouisiana5962BRLAMONROE, LA28766642http://centurylink-software.jobs/xml/28766642/jobUSAOLIVE BRANCHEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title CUSTOMER CARE CONSULTANT Req ID 5957BR Posting Location MS,OLIVE BRANCH Business Unit RMG - Southern Region Position Classification Management Job Description We are currently seeking a Customer Care Consultant in our Olive Branch, MS office. Be responsible for handling customer service and repair calls for our service. Also get an opportunity to make sales and earn incentives! As a customer care consultant, the applicant will be responsible for taking care of our customers needs and delivering great service. The consultant will handle billing issues in person and over the phone, take payments, and be responsible for ethically maintaining and exceeding a monthly sales quota. Responsibilities: Interact with customers in person or by telephone to process telephone and other telecommunications-related orders for new installations, disconnections, moves, adds, long distance carrier changes, customer record maintenance, and other telephone service arrangement. Complete and process service orders as needed ensure timely installation or service for the customer. Sell products and services to customers coming into the customer care location and provide information on products to meet their current and future requirements. Meet assigned goals for sales, quality assurance and other performance goals and quotas as assigned. Receive customer payments for current or future service billings in the form of cash, personal checks, or credit /debit cards. Respond to customer requests for information regarding billing. Answer service or billing questions and resolve issues regarding local telephone service. Utilize appropriate judgment and follow Company policies when applying billing adjustments to ensure customer satisfaction. Keep abreast of and adhere to CenturyLink service offerings, promotions, policies and procedures. Post payments received from walk-in customers, night drop boxes, post office, pay station, pay phones or other sources in the appropriate database system Balance cash drawers, and prepare bank deposits. Forward daily cash balancing worksheets to the appropriate location for recording and processing following established Company policies and procedures. Perform monthly cash reconciliation's and work with the corporate offices to resolve any identified cash discrepancies. Demonstrate telephone services, equipment, accessories, or Internet service displays featured in the customer care location as time allows. Explain what our services do and guide customers in exploring and test-driving services to help them discover the best ones for them. Provide Company forms and other supplies to pay station collection sites to ensure the appropriate forms are available at the payment location. The non-essential functions below are representative of other duties that may be performed by this position as time permits. Incumbents may be required to perform any combination or all of these non-essential functions: Open, sort and distribute mail. Monitor and maintain inventory levels of office supplies for department use. Initiate purchase orders as necessary to meet office supply requirements. Prepare, process and track requisitions and purchase orders using the Envision database system which may also include entering, receiving and shipping. Enter employee time into the Envision database system to include hours charged to a specific Work Order or Service Request. Enter data into electronic database systems as required to maintain logs and records of department activities. High school diploma or GED. Minimum one year customer service or general office experience or the equivalent in training and experience. Six months proven sales experience; preferably in a quota or commission driven environment. Working knowledge of mainframe and personal computers and related software to include database applications, word processing and spreadsheets. Good verbal and interpersonal communication skills to interact with customers and company personnel in a professional manner. Ability to sell customers an intangible product face-to-face. Ability to gain knowledge of CenturyLink’s service order systems, billing system, treatment and collection systems, and cash entry systems. Ability to gain knowledge of telephone services available, customer service policies and procedures, as well as policies and procedures of related departments and to comply with all. Experience handling cash payments and balancing a cash drawer. Preferred Qualifications: Knowledge of the telecommunications industry and how it operates Ability to sell customers an intangible product. Be an integral part of the action and grow with us as we lead the communications industry into the future. Take command of your career: submit your interest today! At CenturyLink we believe in investing in our employees. Strong benefits and salary packages, tuition reimbursement, and a variety of performance incentives are only the beginning. CenturyLink is proud to be an EEO/AA employer. We value diversity and maintain a drug-free workplace. Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-05-16 20:05:44United StatesCenturyLinkMississippi5957BRMSOLIVE BRANCH, MS28739623http://centurylink-software.jobs/xml/28739623/jobUSALA CROSSEEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title COORDINATOR 2 Req ID 5950BR Posting Location WI,LA CROSSE Business Unit RMG Consumer Customer Care Position Classification Management Job Description Location:La Crosse, WI Job Description: Under minimal supervision, the Coordinator 2 performs and coordinates complex assignments and tasks to ensure the accurate and timely completion of department projects consistent with department goals and objectives. * Plan, organize, and coordinate projects and work activities to meet established department guidelines and changing priorities within the department. * Duties vary and are complex requiring extensive knowledge of the department and its operating procedures. * May be required to assist with operating budget preparation and analysis. * May be required to assist in the preparation of budget variance reports or researching budgeting items. * Develop and recommend processes and procedures to enhance department workflow. * Prepares and maintains a wide variety of word processing, spreadsheet, database, and graphics documents in support of the department. * Streamline data formats and may develop new worksheets, databases, or other software tools to facilitate data entry and tracking. * Coordinates various assigned project activities that may include gathering and reviewing a variety of data using company resources, compiling and formatting data to a finished product, and getting necessary approvals in order to meet requirement management timelines. * Ensure compliance of CenturyLink’s policies and procedures for company personnel, vendors, and customers. * Communicate with other departments and department staff regarding project requirements, timelines, or project-related information. May perform special projects or other duties as assigned. * May provide work direction or scheduling for other department staff. * Act as a technical resource for other less experienced staff. Job Requirements Basic Qualifications: * Associates degree in business or a related field or the equivalent in training and education. * Minimum four years business experience in specific area related to job responsibilities or the equivalent in training and experience. * Highly proficient in the use of various office equipment, mainframe and personal computers, and related software to include word processing, spreadsheets and databases including the use of advanced features such as macros, pivot tables, etc. * Experience that demonstrates organizational and leadership skills associated with project management. * Demonstrated ability to work well under pressure and handle multiple projects/objectives. * Strong problem solving skills. * Must possess excellent verbal and written communication skills. * Ability to independently exercise sound judgment and ensure that issues are brought to the attention of appropriate staff members. * Willingness to work overtime hours as needed to meet required timelines. * Ability to establish and maintain effective working relationships with individuals from all levels of the organization and a variety of external vendors. Preferred Qualifications: * High level knowledge of Microsoft Office products. * Experience with web page design and maintenance. Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-05-16 20:05:03United StatesCenturyLinkWisconsin5950BRWILA CROSSE, WI28739604http://centurylink-software.jobs/xml/28739604/jobUSACOLORADO SPRINGSEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title IPTV SERVICES ENGINEER Req ID 5955BR Posting Location CO,COLORADO SPRINGS Business Unit RMG - Mountain Region Position Classification Management Job Description Job Description: We have an immediate need for an IPTV Services Engineer who will be responsible for engineering, implementing, researching, developing, trouble shooting and maintaining an IPTV video infrastructure (Including Microsoft Mediaroom). Job Functions: * Support IPTV video operating center including researching, fixing and clearing trouble tickets. * Engineer, implement, and support Video Head-End equipment: Satellite Dishes, Antennas,Receivers, Encoders, etc. * Engineer, implement, and support Video Network equipment: Routers, Switches, DSLAMs, Residential Gateways, etc. * Engineer, implement, and support the Microsoft Mediaroom IPTV Middleware System. This system includes the following technologies: 1)Windows Server 2003 & 2008, 2)Active Directory, 3) IIS, 4)SQL Server 2005 & 2008, * SMS\SCCM, 6)MOM\SCOM, 7)Certificate Infrastructures,etc. * Manage and stage content with programmers including DRM, AD insertions, blackouts, Video On Demand. * Develop and maintain change control process for integrated IPTV solution including software, middleware, encoders, DRM and set tops. Schedule and perform routine maintenance. * Understand and support physical delivery architecture including; ADSL2+, VDSL2, Bonded, GPON. Assume other duties as assigned. Job Requirements * Bachelors degree in Computer Science, IT, IS or related technical field (or equivalent work experience). * Strong verbal and written communication skills. * Valid driver's license and acceptable driving record required. * 2+ years experience in a minimum of one of the following four specialty areas: * A. Microsoft Engineer – Expertise in design, implementation, and support of Microsoft network and application infrastructures. MCSE type. * B. Microsoft Developer – Expertise in design and development of leading-edge business solutions with Microsoft tools, technologies, platforms, and the Windows operating system. MCSD type. * C. Network Engineer - Expertise in design, implementation, and support of Network infrastructures. * D. Head-End / Video Engineer - Expertise in design, implementation, and support of Video Infrastructures, especially IP-based infrastructures. Preferred: * IPTV experience, especially Microsoft Mediaroom. * Video Head-End experience. * Network Routing and switching experience. * The following Microsoft certifications: MCSE, MCDBA, MCSD, MCAD, MCPD, MCITP. * The following network certifications: CCNA, CCNP, CCIE, or Alcatel-Lucent router certs. * SBE or other video based certifications * Knowledge of alternate areas such as Linux, scripting, television operations Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-05-16 20:05:00United StatesCenturyLinkColorado5955BRCOCOLORADO SPRINGS, CO28739599http://centurylink-software.jobs/xml/28739599/jobUSACHARLOTTESVILLEEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title RETAIL SALES CONSULTANT Req ID 5941BR Posting Location VA,CHARLOTTESVILLE Business Unit RMG - Southern Region Position Classification Management Job Description The Retail Sales Consultant is responsible for interacting with individual residential and small business customers, either in person or by telephone, for the purpose of collecting, posting, depositing and reconciling customer payments received by the customer care location including pay stations, night deposit boxes, pay telephones or other sources as necessary. In addition, this position will provide service to customers by means of processing service requests, billing issue resolution and sales of new products and services. Generate revenue by promoting, demonstrating and selling features, products and services to new and existing accounts. Responsibilities: Interact with customers in person or by telephone to process orders for new installations, disconnections, moves, adds, long distance carrier changes, customer record maintenance, and other telephone service arrangement. Complete and process service orders as needed to ensure timely installation or service for the customer. Sell products and services to customers coming into the customer care location and provide information on products to meet their current and future requirements. Meet assigned goals for sales, quality assurance and other performance goals and quotas as assigned. Receive customer payments for current or future service billings in the form of cash, personal checks, or credit /debit cards. Update the Customer Service Database system for billing address corrections or other information as needed to ensure accurate and up-to-date records. Respond to customer requests for information regarding billing. Answer service or billing questions and resolve issues regarding local telephone service. Utilize appropriate judgment and follow Company policies when applying billing adjustments to ensure customer satisfaction. Keep abreast of and adhere to CenturyLink’s service offerings, promotions, policies and procedures. Post payments received from walk-in customers, night drop boxes, post office, pay station, pay phones or other sources in the appropriate database system Balance cash drawers, prepare bank deposit and other sources. Forward daily cash balancing worksheets to the appropriate location for recording and processing following established Company policies and procedures. Perform monthly cash reconciliation's and work with the corporate offices to resolve any identified cash discrepancies. Demonstrate telephone services, equipment, accessories, or Internet service displays featured in the customer care location as time allows. Explain what our services do and guide customers in exploring and test-driving services to help them discover the best ones for them. Document and maintain appropriate customer documentation as necessary. Process service orders for miscellaneous changes such as PIC changes, optional calling features, service additions or deletions, etc. Provide high-level trouble-shooting for customers with repair issues. Facilitate scheduling repair appointments as necessary. Provide Company forms and other supplies to pay station collection sites to ensure the appropriate forms are available at the payment location. Make changes in the Customer Service Database system for billing address corrections or other information as needed. The non-essential functions below are representative of other duties that may be performed by this position as time permits. Incumbents may be required to perform any combination or all of these non-essential functions. Open, sort and distribute mail. Monitor and maintain inventory levels of office supplies for department use. Initiate purchase orders as necessary to meet office supply requirements. Prepare, process and track requisitions and purchase orders using the Envision database system which may also include entering, receiving and shipping. Enter employee time into the Envision database system to include hours charged to a specific Work Order or Service Request. Enter data into electronic database systems as required to maintain logs and records of department activities. Perform special projects or other duties as assigned. Job Requirements: High school diploma or GED. Minimum one year customer service or general office experience or the equivalent in training and experience. Working knowledge of mainframe and personal computers and related software to include database applications, word processing and spreadsheets. Good verbal and interpersonal communication skills to interact with customers and company personnel in a professional manner. Preferred Qualifications: Experience in telecommunications customer service. Experience handling cash payments and balancing a cash drawer. Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-05-16 20:05:00United StatesCenturyLinkVirginia5941BRVACHARLOTTESVILLE, VA28739601http://centurylink-software.jobs/xml/28739601/jobUSAPORT CHARLOTTEEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title RETAIL SALES CONSULTANT Req ID 5935BR Posting Location FL,PORT CHARLOTTE Business Unit RMG - Southern Region Position Classification Management Job Description The Retail Sales Consultant is responsible for interacting with individual residential and small business customers, either in person or by telephone, for the purpose of collecting, posting, depositing and reconciling customer payments received by the customer care location including pay stations, night deposit boxes, pay telephones or other sources as necessary. In addition, this position will provide service to customers by means of processing service requests, billing issue resolution and sales of new products and services. Generate revenue by promoting, demonstrating and selling features, products and services to new and existing accounts. Location: Port Charlotte, FL Responsibilities: Interact with customers in person or by telephone to process orders for new installations, disconnections, moves, adds, long distance carrier changes, customer record maintenance, and other telephone service arrangement. Complete and process service orders as needed to ensure timely installation or service for the customer. Sell products and services to customers coming into the customer care location and provide information on products to meet their current and future requirements. Meet assigned goals for sales, quality assurance and other performance goals and quotas as assigned. Receive customer payments for current or future service billings in the form of cash, personal checks, or credit /debit cards. Update the Customer Service Database system for billing address corrections or other information as needed to ensure accurate and up-to-date records. Respond to customer requests for information regarding billing. Answer service or billing questions and resolve issues regarding local telephone service. Utilize appropriate judgment and follow Company policies when applying billing adjustments to ensure customer satisfaction. Keep abreast of and adhere to CenturyLink’s service offerings, promotions, policies and procedures. Post payments received from walk-in customers, night drop boxes, post office, pay station, pay phones or other sources in the appropriate database system Balance cash drawers, prepare bank deposit and other sources. Forward daily cash balancing worksheets to the appropriate location for recording and processing following established Company policies and procedures. Perform monthly cash reconciliation's and work with the corporate offices to resolve any identified cash discrepancies. Demonstrate telephone services, equipment, accessories, or Internet service displays featured in the customer care location as time allows. Explain what our services do and guide customers in exploring and test-driving services to help them discover the best ones for them. Document and maintain appropriate customer documentation as necessary. Process service orders for miscellaneous changes such as PIC changes, optional calling features, service additions or deletions, etc. Provide high-level trouble-shooting for customers with repair issues. Facilitate scheduling repair appointments as necessary. Provide Company forms and other supplies to pay station collection sites to ensure the appropriate forms are available at the payment location. Make changes in the Customer Service Database system for billing address corrections or other information as needed. The non-essential functions below are representative of other duties that may be performed by this position as time permits. Incumbents may be required to perform any combination or all of these non-essential functions. Open, sort and distribute mail. Monitor and maintain inventory levels of office supplies for department use. Initiate purchase orders as necessary to meet office supply requirements. Prepare, process and track requisitions and purchase orders using the Envision database system which may also include entering, receiving and shipping. Enter employee time into the Envision database system to include hours charged to a specific Work Order or Service Request. Enter data into electronic database systems as required to maintain logs and records of department activities. Perform special projects or other duties as assigned. Job Requirements: High school diploma or GED. Minimum one year customer service or general office experience or the equivalent in training and experience. Working knowledge of mainframe and personal computers and related software to include database applications, word processing and spreadsheets. Good verbal and interpersonal communication skills to interact with customers and company personnel in a professional manner. Preferred Qualifications: Experience in telecommunications customer service. Experience handling cash payments and balancing a cash drawer. Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-05-15 19:12:47United StatesCenturyLinkFlorida5935BRFLPORT CHARLOTTE, FL28706133http://centurylink-software.jobs/xml/28706133/jobUSAMONROETitle INVOICE AUDITOR Req ID 5926BR Posting Location LA,MONROE Business Unit Customer Implementation Assurance Position Classification Management Job Description Position Purpose and Nature of Work:<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> To recover savings from inaccurately billed invoices. Auditing invoices received from CenturyLink contract locators prior to payment processing. Hours: Monday - Friday 8:00 am to 5:00 pm Job Duties: · Check invoices received from the contract locating companies in all CenturyLink regions for discrepancies. · Coordinate with CenturyLink Supervisors, Managers and inspectors to verify approvals on hourly billed tickets and mark & standby’s, Interface with Vendors to receive corrected invoices and to ensure accuracy of invoices. · Tracking and reporting of invoices, billing discrepancies and recovery of invoices. · Auditing locate vendor invoices · Coordinate with supervisors, managers and inspectors to receive hourly approval · Coordinate with locate vendors on correcting discrepancies on invoices. · Tracking and reporting invoice information. · Ensuring accuracy of invoices received prior to payment. Estimated recovery for invoice discrepancies across all regions is $32K per month. · Contract locate vendors, area plant supervisors, area operations managers, contract inspectors and accounts payable. · Ability to work with little supervision. · Numerous audits are received via group mailbox on a daily basis. · Auditing process documents and templates were created and should be followed. · If approvals are not received and we have reached our deadline the approval must be sent or discrepancies sent to the vendor. · Individual needs to be able to determine if approval is needed for billing charges based on the contract for the vendor in a specified state. Job Requirements Qualifications:<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> Must be proficient in Microsoft Excel, Good verbal and written communication skills, detail oriented and ability to work with minimal supervision. Minimum requirements: · High School Diploma or GED · Excellent and effective communication (oral and written) and interpersonal skills · Strong organizational skills and attention to details. · Experience or training in the operations of all office equipment · Proficient in the use of personal computers and related software to include Excel, Word, and Outlook. Preferred qualifications: · Customer Service · Accounts payable experience2012-05-15 19:12:24United StatesCenturyLinkLouisiana5926BRLAMONROE, LA28706127http://centurylink-software.jobs/xml/28706127/jobUSAMINNEAPOLISEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title SERVICE ASSURANCE TECHNICIAN Req ID 5937BR Posting Location MN,MINNEAPOLIS Business Unit Network Operations Position Classification Represented Job Description The Service Assurance Technician (SAT) provides proactive and reactive network surveillance, monitoring, troubleshooting, coordination and restoration of service affecting or potentially affecting network events/issues. The technician also analyzes and diagnoses the output of the network to determine the end-to-end status of the network and its elemental components. They also provide technical assistance to field maintenance personnel, trouble tracking, coordination, notification, escalation, and documentation to resolve events/issues efficiently minimizing network impact. This position is responsible for providing “Superior Service”. Technicians take appropriate action if network capacity and/or configuration is creating blocking. The incumbent works with vendors, LECs, Voice & Data repair organizations, as well as other internal CenturyLink workgroups. This information is not all inclusive of the entire job responsibilities.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> Knowledge: * Experience working on maintenance assignments related to network equipment to resolve trouble tickets. * Basic knowledge of IP architecture and IP routing. * Knowledge of DS0/DS1/DS3, SONET, DWDM * Understanding of circuits and troubleshooting practices. * Experience working with software and hardware tools to remotely identify and diagnose network problems. * Previous experience troubleshooting complex network problems involving power, network hardware, routers, CSU, or carrier services. * Has ability to understand and isolate physical layer problems. * Knowledge of TCP/IP, routing protocols, and IP addressing. * Experience Cisco, NORTEL, Tellabs, and Ciena GUI’s. * Candidates with testing or design background are encouraged to apply General Work Competencies / Abilities: * Apply excellent customer service skills. * The desire to work in a complex and fast-paced 24x7 call center. * Demonstrated proficiency with trouble ticketing applications as well as other internal tools. * The ability to work off hours/weekends and during holidays. * Experience Mentoring/Training/Coaching less experienced employees. * Answer inbound calls and/or redirect calls to proper CenturyLink organization if required. * Create trouble ticket which summarizes reported trouble. Troubleshooting skills with investigation and resolution. * Initiate internal escalations on customer’s behalf and provide follow up. * Work in an extremely detailed environment where following explicit processes is paramount to the success of your responsibilities. * Ability to work independently with minimal supervision. * Ability to manage multiple tasks on time, including ticket administration, communications, and follow up activities. * Ability to learn in an ‘on-the-job’ training environment. Ability to work all shifts in a 7x24x365 environment Job Requirements Preferred Qualifications:<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> * 3+ year of technical customer call center experience. * Associate degree in Engineering, Electronics, Networks or related technical or vocational education or equivalent experience or 5+ years of related work experience. * Network certifications are a plus. Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-05-15 19:12:14United StatesCenturyLinkMinnesota5937BRMNMINNEAPOLIS, MN28706124http://centurylink-software.jobs/xml/28706124/jobUSAOZARKEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title PART-TIME: CUSTOMER CARE ASSOCIATE Req ID 5936BR Posting Location AL,OZARK Business Unit RMG - Southern Region Position Classification Represented Job Description PART-TIME Customer Care Associate: This position is responsible for interacting with individual residential and small business customers, either in person or by telephone, for the purpose of collecting, posting, depositing and reconciling customer payments received by the customer care location including pay stations, night deposit boxes, pay telephones or other sources as necessary. In addition, this position will provide service to customers by means of processing service requests, billing issue resolution and sales of new products and services. Generate revenue by promoting, demonstrating and selling features, products and services to new and existing accounts. Job Requirements: Minimum Knowledge, Skills, Education and Experience Required for the incumbent to be successful in the job: 1) High school diploma or GED. 2) Minimum one year customer service or general office experience or the equivalent in training and experience. 3) Six months proven sales experience; preferably in a quota or commission driven environment. 4) Previous inside sales, telemarketing, retail sales, and/or call center experience. 5) Working knowledge of mainframe and personal computers and related software to include database applications, word processing and spreadsheets. 6) Good verbal and interpersonal communication skills to interact with customers and company personnel in a professional manner. 7) Ability to sell customers an intangible product face-to-face. 8) Ability to gain knowledge of CenturyLink's service order systems, billing system, treatment and collection systems, and cash entry systems. 9) Ability to gain knowledge of telephone services available, customer service policies and procedures, as well as policies and procedures of related departments and to comply with all. Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-05-15 19:11:43United StatesCenturyLinkAlabama5936BRALOZARK, AL28706116http://centurylink-software.jobs/xml/28706116/jobUSADENVEREEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title LEAD SOFTWARE DEVELOPER Req ID 5853BR Posting Location CO,DENVER CO,LITTLETON Business Unit Information Technology Position Classification Management Job Description * Major Responsibilities: * This individual will be a key leader and contributor in a Business Intelligence / Data Warehousing (BI/DW) Informatica development team. * The individual must be able to provide technical direction in a collaborative and evolving environment. * This will require working in a team environment to build consensus through a comprehensive understanding of industry best practices in an Informatica ETL development environment. * This individual is expected to be the top contributor in a diverse development team and act as a lead to other team members. The individual holding this position will be responsible for contributing to both development and operational efforts . Job Requirements * Required Qualifications : * In-depth understanding of the Informatica 8.6 architecture and add-ons * Experience leading teams in designing and implementing a BI/DW Infrastructure on a large scale: ETL, Data Warehouse, Data Marts, and Analytics. * Experience in defining a suitable architecture for data integration from multiple, disparate data sources (including legacy systems, relational databases, flat files, message queues, spreadsheets, etc. * Experience with the design of large scale ETL solutions integrating multiple source systems * Ability to multi-task and handle multiple concurrent projects and efforts. * Comprehensive knowledge of performance impacts to various best practice implementations. * Experience on large, complex projects doing requirements elicitation, working directly with business partners * Experience in proving out the benefits of various out the box Informatica technologies. * 5-7 years of general Business Intelligence and ETL development * 5 years minimum using Informatica PowerCenter tool, up to and including v8.6 * 5+ years working in an Oracle DB environment, up to and including Oracle10g. 3+ years Korn Shell (ksh) script language * Working knowledge with other Informatica products: Advanced Edition, Data Analyzer, Real Time, PowerExchange for Salesforce CRM, Enterprise Grid, Change Data Capture, Metadata Manager Experience with “waterfall” and “iterative” development methods * Strong IT experience doing high-level and detailed designs, following structured and disciplined design methodologies * Strong background in designing and implementing complex workflows, including alarming/paging elements * Experience with all relevant BI infrastructure, including: security, data management, controls, alarming, capacity planning / performance tuning * Ability/experience providing technical/process direction to other developers, including mentoring others in BI, ETL, Informatica areas * In-depth understanding of the PowerCenter architecture and add-ons * General understanding of the Linux/Unix file system and structure * trong problem solving skills, including direct experience with production systems, and being “on-call” * Strong data analysis and data profiling experience * Experience identifying and managing data quality issues Should be able to demonstrate leadership in the BI domain, including an active role in BI/Informatica user groups, doing presentations, being conversant in industry/domain directions * Exceptional time management skills. Desired Qualifications: * Experience implementing a High Availability BI/DW infrastructure * Experience with Informatica HA, Grid, CDC, Metadata Manager and RT products and deployments Data Modeling experience, preferably using Designer 2000 or Erwin Integrating Trillium Data Quality with PowerCenter Use of Control-M Scheduling tool Prior telecommunications experienceOther Qualifications: * Bachelor's degree in Computer Science, a related field or equivalent experience. Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-05-15 19:11:28United StatesCenturyLinkColorado5853BRCODENVER, CO28706103http://centurylink-software.jobs/xml/28706103/jobUSASIOUX FALLSEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title COORDINATOR 2 Req ID 5909BR Posting Location SD,SIOUX FALLS Business Unit RMG Consumer Customer Care Position Classification Management Job Description Under minimal supervision, the Coordinator II performs and coordinates complex assignments and tasks to ensure the accurate and timely completion of department projects consistent with department goals and objectives. <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> ·Develops, plans and manages implementation of activities for highly complex integration and cross-business unit projects/programs primarily directly impacting internal stakeholders. ·Plan, organize, and coordinate projects and work activities to meet established department guidelines and changing priorities within the department. ·Duties vary and are complex requiring extensive knowledge of the department and its operating procedures ·Will be required to assist with operating budget preparation and analysis. Will be required to assist in the preparation of budget variance reports or researching budgeting items ·Develop and recommend processes and procedures to enhance department workflow. ·Prepares and maintains a wide variety of word processing, spreadsheet, database, and graphics documents in support of the department. Streamline data formats and may develop new worksheets, databases, or other software tools to facilitate data entry and tracking. ·Coordinates various assigned project activities that may include gathering and reviewing a variety of data using company resources, compiling and formatting data to a finished product, and getting necessary approvals in order to meet requirement management timelines. ·Ensure compliance of CenturyLink’s policies and procedures for company personnel, vendors, and customers. ·Communicate with other departments and department staff regarding project requirements, timelines, or project-related information. May perform special projects or other duties as assigned. ·May provide work direction or scheduling for other department staff. Act as a technical resource for other less experienced staff. ·Will be responsible for tracking of budgets, headcount, agendas and meeting notes, plan updates, calendar, email and phone support, presentations, expenses, travel coordination, team communication, plan updatesWill work closely with supervisors or workingindependently with little supervision as required by the needs of the business ·Prepare Daily, Weekly Monthly, Yearly reports, word and spreadsheets ·Know/understand the CWA contract and state law requirements. ·Perform Coaching database input, reporting, and tracking ·Prepare Coaching database audits ·Perform audits in center for cost and work performed ·Track locate invoices and cost to provide visibility in regards to budget · Meet or exceed key objective metrics tracked via Scorecard. · Communicates and models the CenturyLink vision and Unifying Principles Preferred Qualifications · Knowledge and use of software programs such as: Coaching Database, SAP, CONCUR, Total View, ORKO, Info View, Microsoft Outlook, Microsoft Word, EXCEL, WORD ·Customer service experience working with internal and external clients. ·Development and management of organizational. Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-05-14 20:25:08United StatesCenturyLinkSouth Dakota5909BRSDSIOUX FALLS, SD28678057http://centurylink-software.jobs/xml/28678057/jobUSALA CROSSEEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title SPECIALIST 2 Req ID 5914BR Posting Location WI,LA CROSSE Business Unit RMG Consumer Customer Care Position Classification Management Job Description Provide clerical and administrative support for one or more assigned department head, department staff or special project teams. Position incumbents typically perform varied and non-recurring duties to facilitate the current activities of the assigned department head or department staff. <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> Responsibilities: 1. Type and edit a variety of documents including correspondence, memos, reports, charts or graphs from varied materials. Revise typed materials as directed. 2. Prepare, process and track requisitions and purchase orders using the SAP database system. Determine accounts, verify availability of funds and assign appropriate codes. Process invoices for payment and resolve discrepancies in monthly budget reports to maintain accurate records of department expenditures. 3. Maintain department files, records and publications ensuring accurate and logical organization of materials. 4. Answer and screen telephone calls and visitors. Convey messages to appropriate personnel, answer routine questions and furnish department related information when as required. 5. Prepare meeting materials to include handouts, graphics, charts and presentations using either hardcopy materials or presentation software. Make copies for meeting participants as needed and ensure all materials are available at the meeting location. 6. Schedule conferences, meetings, appointments and conference calls for assigned department head or department personnel. Make meeting arrangements, notify attendees, and facilitate meeting room setup and cleanup as required. 7. Coordinate travel arrangements and confirmations for department head or staff to include arrangements for airline flights, hotel rooms, rental cars or other transportation and travel authorizations as required. 8. Prepare and process routine forms, documents and correspondence such as timesheets, requisitions, purchase orders, transmittal forms etc. Maintain logs and records of department activities. 9. May compile, organize and prepare special projects or department reports as assigned. 10. May open, sort, prioritize and distributes mail for department head or department personnel. 11. May monitor and maintain inventory levels of office supplies for department use. Initiate purchase orders as necessary to meet department requirements. 12. May reproduce single or multiple copies of printed or typewritten material using photocopy equipment. 13. May provide backup for other department or company positions. 14. May perform other duties as assigned. Preferred Qualifications: 1. College level coursework or technical training in grammar, writing, office procedures and practices or standard office equipment or software use. Qualifications: 1. College Degree BS or equivalent work experience. 2. Minimum one year of experience in a clerical or administrative position or the equivalent in training and education. 3. Proficient in the use of standard office equipment to include copy and fax machines, 10-key and typewriters. 4. Strong working knowledge of personal computers and related software for word processing, spreadsheets and presentation. 5. Experience in developing and maintaining filing systems for department documents and correspondence. Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-05-14 20:25:03United StatesCenturyLinkWisconsin5914BRWILA CROSSE, WI28678052http://centurylink-software.jobs/xml/28678052/jobUSABAYOU LA BATREEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title Business Systems Technician Req ID 5910BR Posting Location AL,BAYOU LA BATRE Business Unit RMG - Southern Region Position Classification Represented Job Description The Business Systems technician sells, installs and maintains all regulated and non-regulated services and equipment offered by CenturyLink. Functions as a critical point of contact for customer in team sales program with business services counterpart and provides consultative advice to customers with technical questions relating to their total communication needs. This position is primarily responsible for Business Systems and may require some Plant Tech duties. These include, but are not limited to: * Install and support phone systems, IP switches, LAN/WAN networks and 911 systems. * Install and maintain residential/business POTS line, HDSL, t-spans, cable splicing, buried and aerial cable support and maintenance including climbing poles. * Test and repair all systems and services using the proper test equipment. * Install and maintain data services and all associated equipment. * Be responsible for all repair and returns of equipment and services maintained. * Conduct professional training and instruction for customers on their new systems and services. * Maintain expert technical proficiency on all services and systems in CenturyTel’s product line, including successful completion of any required technical certification or training. * Design system configurations, software, and hardware for customers. Provide this information to team counterpart for pricing and administration. * Maintain inventory of Key/PBX spare parts, etc. Order equipment, generate material requisitions, repair/return, DESMARS and material received reports as needed. * Monitor competitive activity in assigned area and relay critical information to management and Region Marketing Department for further action. * Actively participate and support all marketing activities. * Conduct effective and courteous communication wth customers and other employees. * Participate in the Sales “Take the Lead” program. Assist the Sales Department with quotes and meeting with customers and sales to procure sale of CenturyLink products and services. * Assist other technical personnel in the performance of their duties when requested. * Relate well with customers, employees and other department personnel. * Observe all safety rules and regulations. * Perform assigned work independently. * Assume all other duties as assigned. The election process will be governed in accordance with the local collective bargaining agreement. Closing date for the submission of bids is: May 28, 2012 Job Requirements Basic Qualifications: * Minimum five (5) years’ experience in the following areas or any combination: installation and maintenance of Key and PBX systems as well as telephone electronics and data systems; installation and maintenance of DSL and Internet service; installation and maintenance of access lines; other relevant technical electronics experience or equivalency. * Minimum two (2) years’ experience with personal computers and computer networking applications. * Previous experience operating various maintenance equipment such as multimeters, line test equipment, special circuit test equipment, voltage and ohm meter, side kick test units, and other hand and power tools. * Technical proficiency to perform the specific work requirements of the job in the particular location. * Ability to obtain and maintain certifications for PBX, VoIP, and Key system communications equipment for installation and maintenance and for other required certifications for new and emerging technologies. * Working knowledge of all associated test equipment used to test and repair all systems and services. * Ability to use laptop PC for troubleshooting systems and maintaining customer record files and critical administrative needs. * Ability to meet the public, make sales calls, conduct seminars, and make presentations to customers. * Above average written and oral communication skills. * Ability to travel overnight as necessary for business requirements and training. * Ability to respond to after hour call-outs, be on stand-by, work overtime, shift, weekends, and holidays as required. * Ability to life heavy objects as required. * Ability to safely climb poles and use ladders. * Possession of a valid driver’s license. Ability to safely operate company vehicles and equipment, and maintain a safe driving record. * Experience selling, bidding, and interacting with customers; and/or excellent performance in sales incentive programs. * Ability to communicate with customers, co-workers, and various business contacts in a professional and courteous manner. * Ability to distinguish colors on facilities. Must know the telephone industry standard color code. * Ability to maintain an excellent attendance record. Preferred Qualifications: * Associate’s degree in electronics, or the equivalent in training and experience. * Current CCNT, A+, Network+, CCNA, Cisco, Avaya or VoIP certifications. * Nortel, Avaya, ShoreTel and Mitel business system certifications . * Contact Center, Call Pilot, SIP Trunking, and IP Peer Networking. * Experience with VoIP, Ethernet, broadband networks, IP fundamentals, fiber optic training, and other new and emerging technologies including Prism * MS Office experience (Word, Excel, PowerPoint, Visio). * Significant experience selling communications equipment and services. Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-05-14 20:24:30United StatesCenturyLinkAlabama5910BRALBAYOU LA BATRE, AL28678037http://centurylink-software.jobs/xml/28678037/jobUSAMINNEAPOLISEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title Customer Service Specialist Req ID 5885BR Posting Location MN,MINNEAPOLIS Business Unit Network Operations Position Classification Represented Job Description Function: Managing DSL, QMOE, ATM, & Frame Relay Network<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> Classification:Regular Full-Timeemployees are scheduled to work at least forty (40) hours per calendar week. Wage Scale:T Location:<?xml:namespace prefix = st1 ns = "urn:schemas-microsoft-com:office:smarttags" />Minneapolis,MN Job Description: ·Responsible for provisioning and repairing Ethernet services (QC MOE), DSL service, and/or ATM/FR service. ·Responsible for network monitoring, upgrades and outage management. ·Responsible for identifying and resolving customer reported trouble and/or proactively ticketed trouble, answering customer calls, updating customers of status hourly, and working with Local Exchange Carriers and International carriers to resolve trouble. · Resolves complex trouble tickets. · Isolates problems on the customer DS0, DS1, and DS3 access circuits on a Frame Relay and ATM network using Naviscore, Cisco Wan Mgr, and INTAS. · Troubleshoots DSL repair issues on numerous DSL platforms. ·Troubleshoots Metro Ethernet Customer Repair issues on the Metro Ethernet platform. · Solves chronic repair problems by conducting various diagnostic tests using conventional and specialized test equipment and referring to vendor/manufacturer provided documentation to identify the extent and source of obscure, hard-to-resolve problems that have defied routine troubleshooting techniques. · Resolves complex network problems involving power, network hardware and software, lines, modems and terminals. · Uses software and hardware tools to identify and diagnose network status and problems. · Technician for customer/company network systems installation and/or maintenance activities. Job Requirements Basic Job Qualifications:<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> * Strong technical skill level working on complex assignments within the network systems installation and/or maintenance activities. * Familiarity with DS1, DS3, ATM, Frame Relay, DSL, MOE. * Familiarity with Ethernet * Familiarity with CISCO systems and Naviscore * Must be willing to work day, evening, or night shifts; also to work overtime, emergency call-outs, weekends and holidays as required. * Ability to interface directly with customers. * Computer literacy, multi-tasking, problem-solving, strong verbal communications, and customer service soft skills are a must. Preferred Job Qualifications: * 1+ year experience with DS1, DS3+, ATM, Frame Relay, DSL, MOE. * 1+ year experience with Ethernet * CCNP Certification (Certified CISCO Network Professional) Work Environment: * Works independently with minimal or no supervision. * Inbound customer service center – structured and fast paced. * Communicates with others to provide technical guidance on systems and components. * Wears attire that is appropriate for effective interaction with customers. * Directs the work of others, determines work schedules of others, commits company resources within defined levels, and escalates problems. This center is open 24 hours a day, 7 days a week. Employees are required to work varying tours and hours including weekends and holidays and mandatory overtime, depending upon employee skills, abilities and the needs of the business. Hours are based on the needs of the business and are subject to change. Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-05-11 19:53:45United StatesCenturyLinkMinnesota5885BRMNMINNEAPOLIS, MN28639481http://centurylink-software.jobs/xml/28639481/jobUSALA CROSSEEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title SR ENGINEER Req ID 5895BR Posting Location WI,LA CROSSE Business Unit Network Services (Engineering) Position Classification Management Job Description The engineer in this position will do detailed engineering and prepare work orders for the purchase and installation of all types of inside plant equipment and work related thereto. The engineer in this position will also assist other departments in the deployment of services to our customers by providing necessary information to them and filling out required system documentation. Under general supervision, the engineer in this position will assists in the preparation of the capital budget for their areas of responsibility. Job Requirements Must be able to manage network elements for voice and data networks and monitor and evaluate capacity utilization for these networks. Submit capacity triggers as necessary.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> Forecast and trend bandwidth growth to produce capacity triggers for bandwidth relief. Development of plans to augment capacity relief as needed. Trigger projects utilizing the most feasible, practical and economical means. Performing of engineering work and applied research, development and design of new projects, to include design, fabrication, modification and evaluation of equipment and devices. Candidates must be skilled in planning and/or engineering ; Analyzing complex local and wide area network systems and/or customer network environment, including planning, designing, evaluating, selecting operating systems and protocol suites and configuring communication media with concentrators, bridges and other devices. Must be capable of handling moderately complex engineering assignments. Must bale to resolve difficult interoperability problems to obtain operation across all platforms including e-mail, files transfer, multimedia, teleconferencing and the like. Must have experience Configuring systems to user environments. Supports acquisition and implementation of hardware and software as well as subcontractor services. Must be able to act as a technical project leader or provide work leadership for lower level employees. Knowledgeable about Calix, AdTran, Fujitsu, Aktino, Actelis equipment to name a few. Excludes those with full supervisory responsibilities. Requires limited direction and guidance. Bachelors degree or equivalent education and experience. 6 - 8 years of related experience. Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-05-11 19:53:43United StatesCenturyLinkWisconsin5895BRWILA CROSSE, WI28639480http://centurylink-software.jobs/xml/28639480/jobUSAMONROETitle Security Support Technician Req ID 5897BR Posting Location LA,MONROE Business Unit Customer Implementation Assurance Position Classification Management Job Description Positio The Security Representative-SEC is cross trained in different functions in Central Station operations. They are trained to schedule and bill service calls for technicians. They do all data entry and programming of alarm systems, work with technicians in the field, and handle all functions to put new customers on line.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> Job Duties: ·Enter all customer information in monitoring system for new customers and customers making changes to existing accounts ·Write the technical program and download information to security panels in the field ·Run all reports on new customers, history of signals, zone list, and program. ·Send Thank you packet to new customers including insurance certificate, thank you letter and information letter. ·Work reports from monitoring system such as unknown signals and unknown subscriber. ·Check and process orders in Ensemble queue daily. ·Process maintenance orders by entering data in Dice and signing off in Ensemble for completion of the order. ·Disconnect accounts from monitoring by turning service off in system and calling up system through program to stop signals from coming in, ·Trouble shoot technical issues with customers and technicians ·Act as a back up for operators if busy or short handed by monitoring alarms and answering phones The Security Representative-SEC is responsible for the data entry on all monitored accounts, the final sign off on billing for new orders and programs the security systems in the field. If alarms are not programmed correctly the direct effect could be that someone’s property is damaged or life is lost due to incorrect or negligent alarm responses from the Security Representatives for which the Company may be liable. If the jobs are not signed off on it time there will be a delay in revenue received. The Security Representative SEC has a team Lead that assigns the daily work load and assists with any technical issues but reports to the Supervisor II Job Requirements Minimum requirements:<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> ·High School Diploma or GED. ·Excellent and effective communication (oral and written) and interpersonal skills ·Strong organizational skills and attention to details. ·Experience or training in the operations of all office equipment ·Proficient in the use of personal computers and related software to include Excel, Word, and Outlook. ·Willingness to work extended hours, holidays and weekends as necessary. Preferred qualifications: ·Customer service background ·Working knowledge of Ensemble2012-05-11 19:49:26United StatesCenturyLinkLouisiana5897BRLAMONROE, LA28639446http://centurylink-software.jobs/xml/28639446/jobUSALITTLETONEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title Lead Architect Req ID 5877BR Posting Location CO,LITTLETON LA,MONROE Business Unit Network Services (Engineering) Position Classification Management Job Description The Lead Architect contributes to the overall strategic vision of the Network organization and integrates a broad range of ideas regarding network architecture and validation. The person will be recognized across the organization for network architecture expertise and sought as a resource for resolution of unique or complex network architecture problems. He/she will undertake multiple and highly complex network architecture projects involving multiple disciplines and may impact multiple business units. The person must demonstrate strong written and verbal communications skills. Strong interpersonal skills sufficient for team leadership and working with both suppliers and customers are required. The Lead Architect must maintain domain technical expertise for IP/MPLS and Ethernet technologies. He/she will be a mentor to junior architects and engineers. BU Job Responsibilities from Data Network Strategy and Development: * Help define architecture for Tier1/Tier2 Internet Service Provider (ISP) and Metro Ethernet Provider. * Work closely with Principal Architects and follow developments in IP/Ethernet, transport and Video/IPTV/over the Top, Network Security, Access Networks. * Extensive Network (including IP, Ethernet, Transport, Access) technology development knowledge. * Consult with leadership, recommend future direction and represent CTL at industry forums. * Assist with, and in some cases develop with the definition and execution of proof of concept and validation test cases for complex networks designs and production upgrades. * Drive network equipment suppliers to build CTL requirements. * Identify equipment (hardware / software) deficiencies to CenturyLink suppliers, and work to a best solution for the CenturyLink network, and our customers. * Ability to build Test Plans to qualify the architecture. * Develop data and transport strategic plans, mitigating CTL’s long-term risk in technical investments.Training/Certification Requirements: * Excellent knowledge of routing protocols like BGP, ISIS, OSPF, MPLS etc. * More than 5 years of experience in using routing protocols in complex network design and implementation. * Advanced knowledge of Carrier Ethernet CCIE/CCNP certification or equivalent desirable. * Working Knowledge of VoIP Based protocols (SIP, H.248, H.323). * Bachelors degree or equivalent education and 7+ years related experience. Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-05-10 20:54:26United StatesCenturyLinkColorado5877BRCOLITTLETON, CO28614070http://centurylink-software.jobs/xml/28614070/jobUSALITTLETONEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title LEAD SOFTWARE DEVELOPER Req ID 5879BR Posting Location CO,LITTLETON Business Unit Information Technology Position Classification Management Job Description * Lead Software Developer for Data Warehousing/Business Intelligence (DW/BI) application development team. * This individual will be engaged in leading Data Quality and Master Data Management development activities in this rapidly evolving area of Information Technology. <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> Major Responsibilities: * This individual will be a key leader and contributor in a DW/BI development team. * The individual must be able to provide technical direction in a collaborative and evolving environment. * This will require working in a team of DQ and ETL developers to build consensus through a comprehensive understanding of industry best practices in various Data Profiling, Data Quality and Data Cleansing scenarios. * This individual is expected to be the top contributor in a diverse development team and act as the primary mentor to other team members. * The individual holding this position will be responsible for contributing to both development and operational efforts. Job Requirements Required Qualifications : * Well versed in data quality and matching principles in an MDM environment 2-3 years experience in Trillium Data Quality (TS Quality) on Unix/Linux with custom projects in a large scale production environment * Experience on large, complex projects doing requirements elicitation, working directly with business partners * 5-7 years of general Business Intelligence and ETL development * 5+ years working in an Oracle DB environment, up to and including Oracle v10g. * 2-5+ years Korn Shell (ksh) script language Experience with “waterfall” and “iterative” development methods * Strong IT experience developing high-level and detailed designs, following structured and disciplined design methodologies * Ability/experience providing technical/process direction to other developers, including mentoring them in DQ, MDM and the use of the Trillium Product Suite * Should be able to demonstrate leadership in the DQ domain, including an active role in DQ and MDM user groups, doing presentations, being conversant in industry/domain directions * Ability to multi-task and handle multiple concurrent projects and efforts. Solid time management skills. Desired Qualifications: * Strong Trillium Discovery (TS Discovery) data profiling skills Significant experience in interpreting the Trillium Postal Matcher and Census Geocoder output fields Strong understanding in the use, configuration, and tuning of the Relationship Linker * Solid understanding of CDP and parser tuning ETL development experience with Informatica 8.6 architecture and add-ons is a plus Integrating Trillium Data Quality with Informatica PowerCenter Oracle 11g experience is a plus * Use of Control-M Scheduling tool * Prior telecommunications experienceOther Qualifications: * Bachelor's degree in Computer Science, a related field or equivalent experience. * This is your opportunity to join the CenturyLink IT team. * Take a few minutes to submit your resume via the web site and answer some questions so we can get to know you better. * Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-05-10 20:53:59United StatesCenturyLinkColorado5879BRCOLITTLETON, CO28613985http://centurylink-software.jobs/xml/28613985/jobUSASPRINGHILLEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title RETAIL SALES CONSULTANT Req ID 5826BR Posting Location LA,SPRINGHILL Business Unit RMG - Southern Region Position Classification Management Job Description The Retail Sales Consultant is responsible for interacting with individual residential and small business customers, either in person or by telephone, for the purpose of collecting, posting, depositing and reconciling customer payments received by the customer care location including pay stations, night deposit boxes, pay telephones or other sources as necessary. In addition, this position will provide service to customers by means of processing service requests, billing issue resolution and sales of new products and services. Generate revenue by promoting, demonstrating and selling features, products and services to new and existing accounts. Responsibilities: Interact with customers in person or by telephone to process orders for new installations, disconnections, moves, adds, long distance carrier changes, customer record maintenance, and other telephone service arrangement. Complete and process service orders as needed to ensure timely installation or service for the customer. Sell products and services to customers coming into the customer care location and provide information on products to meet their current and future requirements. Meet assigned goals for sales, quality assurance and other performance goals and quotas as assigned. Receive customer payments for current or future service billings in the form of cash, personal checks, or credit /debit cards. Update the Customer Service Database system for billing address corrections or other information as needed to ensure accurate and up-to-date records. Respond to customer requests for information regarding billing. Answer service or billing questions and resolve issues regarding local telephone service. Utilize appropriate judgment and follow Company policies when applying billing adjustments to ensure customer satisfaction. Keep abreast of and adhere to CenturyLink’s service offerings, promotions, policies and procedures. Post payments received from walk-in customers, night drop boxes, post office, pay station, pay phones or other sources in the appropriate database system Balance cash drawers, prepare bank deposit and other sources. Forward daily cash balancing worksheets to the appropriate location for recording and processing following established Company policies and procedures. Perform monthly cash reconciliation's and work with the corporate offices to resolve any identified cash discrepancies. Demonstrate telephone services, equipment, accessories, or Internet service displays featured in the customer care location as time allows. Explain what our services do and guide customers in exploring and test-driving services to help them discover the best ones for them. Document and maintain appropriate customer documentation as necessary. Process service orders for miscellaneous changes such as PIC changes, optional calling features, service additions or deletions, etc. Provide high-level trouble-shooting for customers with repair issues. Facilitate scheduling repair appointments as necessary. Provide Company forms and other supplies to pay station collection sites to ensure the appropriate forms are available at the payment location. Make changes in the Customer Service Database system for billing address corrections or other information as needed. The non-essential functions below are representative of other duties that may be performed by this position as time permits. Incumbents may be required to perform any combination or all of these non-essential functions. Open, sort and distribute mail. Monitor and maintain inventory levels of office supplies for department use. Initiate purchase orders as necessary to meet office supply requirements. Prepare, process and track requisitions and purchase orders using the Envision database system which may also include entering, receiving and shipping. Enter employee time into the Envision database system to include hours charged to a specific Work Order or Service Request. Enter data into electronic database systems as required to maintain logs and records of department activities. Perform special projects or other duties as assigned. Job Requirements: High school diploma or GED. Minimum one year customer service or general office experience or the equivalent in training and experience. Working knowledge of mainframe and personal computers and related software to include database applications, word processing and spreadsheets. Good verbal and interpersonal communication skills to interact with customers and company personnel in a professional manner. Preferred Qualifications: Experience in telecommunications customer service. Experience handling cash payments and balancing a cash drawer. Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-05-10 20:53:28United StatesCenturyLinkLouisiana5826BRLASPRINGHILL, LA28613962http://centurylink-software.jobs/xml/28613962/jobUSAMONROEEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title VIDEO REPAIR TECHNICIAN-PART-TIME REGULAR 1 Req ID 5867BR Posting Location LA,MONROE Business Unit Network Operations Position Classification Management Job Description The Customer Support Specialist is responsible for providing technical assistance and problem resolutions of a complex nature to customers of CenturyLink’s Prism TV and Internet customers. These professionals are required to interface with external customers of CenturyTel’s ISP and Television service. This position will troubleshoot and log problems into an automated problem tracking system. The Customer Support Specialist must diagnose problems of a technical nature related to the Television service, features and functionality of Prism, Internet connectivity, and email access of the customers. Due to the daily contact with end-users and internal departments, this position requires very strong human relations skills. <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> The Prism Helpdesk professionals are required to interface with internal customers to monitor the performance of CenturyLink’s video and data network. They are also responsible for providing technical assistance and problem resolution to customers of CenturyLink’s Video and Internet business and to CenturyLink’s externalcustomers. Principal internal contacts include Field Technicians, Tech Support team leaders, supervisors, andmanagement; external contacts are Prism customers. The Customer Support Specialist reports to the Manager/Supervisor and confers with the Manager and Supervisor of the Prism Helpdesk to resolve problems and issues that are critical to CenturyLink’s video and internet business. Essential Job Functions: 1)Primary function will be to handle customer contacts via phone, on-line chat, or email. 2)Escalate any customer-related issues to the appropriate group or person as necessary. 3)Keep abreast of software, hardware, and product information related to the product offerings that are part of our Video and ISP services. 4)Must become proficient at troubleshooting the Windows and Macintosh Operating Systems (OS) that are supported by the Internet Service that CenturyTel provides. 5)Assist supervisors with providing initial training for new employees. 6)Must become proficient at troubleshooting the equipment supplied by CenturyLink (STBs, RG, etc). 7)Must become familiar with the basic network design of the Video and Internet network. This is imperative to the troubleshooting process. 8)Keep abreast of service outages and issues that affect the customer’s video and Internet service. 9)Must be proficient in using the telephone system (Avaya) through which the customers contact the center. 10) Must be proficient at entering customer troubles in the trouble ticket system (Remedy) to allow for proper tracking and reporting of customer issues. 11) Must be proficient at accessing and navigating the Internet Web page (Helpdesk Page) to find the flowcharts and troubleshooting guides that are contained therein. 12) Must become proficient in the use of ancillary systems related to customer’s account (SMT, Ensemble, Remedy, etc.) to properly identify issues related to a customer’s account. 13) Must be familiar with basic computer troubleshooting functions (ping, trace route, speed test, etc.) to properly answer customer questions and troubleshoot customer problems. 14) Must be punctual and maintain acceptable attendance to work. 15) Other duties as assigned. Basic Qualifications: 1)High School diploma or GED. 2)Minimum two years customer service and technical internet experience or the equivalent in training and experience. 3)Experience working with internal and external customers to insure adequate levels of service to the customers are met. 4)Good working knowledge of personal computers, data terminals, and software applications, such as Web browsers, email applications, and Microsoft Office Suite. 5)Demonstrated experience successfully handling multiple activities at once. 6)Willingness to work extended hours, weekends, and holidays as necessary. 7)Self motivated and can work independently with little or no supervision. 8)Ability to adhere to strict schedules and adjust scheduled work hours as required. 9)Courteous and professional attitude. 10) Works well and remains calm under pressure. 11) Detail oriented. Preferred Qualifications: 1)Experience monitoring Video and/or Data Networks. 2)Experience with customer relations: sales, customer service, technical support, etc. 3)Experience monitoring the status of system outages and keeping management informed of any changes. 4)Experience evaluating hardware and software problems and appropriate recommendation of responsibility of the problem. Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-05-10 20:53:14United StatesCenturyLinkLouisiana5867BRLAMONROE, LA28613938http://centurylink-software.jobs/xml/28613938/jobUSAHERNDONTitle IT Systems Engineer III - Net Defense Specialist Req ID 5829BR Posting Location VA,HERNDON Business Unit Enterprise Markets Group Position Classification Management Job Description ·Perform advanced network security tasks/processes in a complex, secure and challenging environment in support of a nationwide fiber optic transport network and two geographically separated network support centers. <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> ·Deploy, maintain, and troubleshoot firewalls, Intrusion Detection/Prevention devices, VPN appliances, vulnerability assessment tools, event and log analysis, security change tracking and other network security systems and devices. ·Installs, documents, and manages security software/system tools, configurations, and tests/verifies processes to ensure standard and secure implementation and use of systems, tools, and processes. ·Provides inputs for installation of new security systems and procedures as well as modifications to current configurations. ·Troubleshoot and analyze security software/system tools to ensure compatibility and integration with hardware systems. ·React quickly and competently to identify, track, document, escalate, and resolve immediate network vulnerabilities/threats. ·Customize security system software based on research and customer needs as appropriate. ·Coordinate and facilitate communications with engineering and security departments and commercial vendors to identify, investigate and resolve security vulnerability matters. ·Communicate status of security system, processes, ongoing malicious activity, and possible vulnerabilities with management and customers. ·Act as technical lead on new security system initiatives or counter measures. ·Remotely troubleshoot and repair network security tools/processes. ·Respond to the escalation of trouble reports by isolation of problem and mobilization of resources capable of affecting a resolution in a manner which least disrupts customer service within acceptable security risks. ·Provide after-hours support on an on-call basis, as required. Job Requirements ·This position requires a Top Secret/SCI clearance with CI polygraph. <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> ·The responsibilities of this position will continue to grow as additional portions of the network are accredited and achieve operational status and as additional customer groups are added to the network. Currently, the position supports the operation, management, and defense of a nationwide fiber optic transport network and two geographically separated network support centers. ·The network is expected to sustain continual growth to include additional sites and customers across the life of the program. ·Experience with IBM Blade Centers/Servers, Tipping Point IDS/IPS, McAfee Firewall and Host Based Security System, Sun Solaris servers, Cisco devices, and Ciena optical equipment required. ·CISSP or equivalent certification required. ·MCSE and CCNA certifications desired. ·Bachelor’s degree in an Information Technology field and three years experience or seven years applicable work experience2012-05-07 19:02:06United StatesCenturyLinkVirginia5829BRVAHERNDON, VA28482548http://centurylink-software.jobs/xml/28482548/jobUSASAN ANTONIOTitle IT Systems Engineer III - Fed Req ID 5834BR Posting Location TX,SAN ANTONIO Business Unit Enterprise Markets Group Position Classification Management Job Description ·Provides advanced Tier III and IV support by remotely troubleshooting and repairing transport backbone equipment, sub-tending devices, and user applications/services for a nationwide fiber optic transport network and two geographically separated network support centers. <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> ·Performs advanced troubleshooting as the internal escalation point of contact for complex and persistent trouble tickets. ·Interacts extensively with internal engineering and support teams as well as with Tier IV support engineers of various hardware/software vendors to solve tough problems. ·Acts as network operations technical lead on new and emerging network management/defense requirements and designs. ·Interacts closely with network engineers, security personnel, program managers and vendors to establish system requirements and design technical solutions to meet critical network performance criteria. ·Manages and participates in enterprise-level projects encompassing systems, networks, and SAN/NAS storage. ·Exercises sound judgment during the escalation of trouble tickets. ·Responds to trouble reports by isolation of problem and mobilization of resources capable of affecting a resolution in a manner which least disrupts customer service. ·Performs advanced diagnostics using software and hardware tools to determine network status and optimize network performance. ·Performs system backups and recoveries. ·Maintains and monitors anti-virus server and clients. ·Maintains and monitors file, e-mail, and backup servers. ·Implements software patches and security updates as required. ·Reacts quickly and competently to identify, track, document, escalate, and resolve immediate network vulnerabilities/threats. ·Conducts risk assessments to identify possible security violations. ·Assesses risk factors and advises on vulnerability to attack from a variety of sources. ·Develops methods and procedures for protection of systems and applications. ·Oversees/monitors status of systems and equipment to address potential technical problems. Inspects and analyzes equipment/systems performance to determine maintenance and repair requirements. ·Develops and implements detailed standard operations procedures dealing with Network Support Center operations. ·May direct daily/per-shift work assignments when necessary. ·Provides project status to management. ·Provides after-hours support on an on-call basis, as required. Job Requirements ·Ciena or like vendor long haul optical equipment certifications and training are highly desired. CCNA and MCSE certifications required. <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> ·CISSP and CCNP certifications highly desired. ·Bachelor’s degree in an Information Technology field and three years experience or seven years applicable work experience required. ·Experience with IBM Blade Centers/Servers, Tipping Point IDS/IPS, McAfee Firewall and Host Based Security System, Sun Solaris servers, Cisco devices, and Ciena optical equipment required. ·These positions require a Top Secret/SCI clearance with CI polygraph. ·The responsibilities of these positions will continue to grow as additional portions of the network are accredited and achieve operational status, and as additional customer groups are added to the network. ·Currently the positions support the operation, management, and defense of a nationwide fiber optic transport network and two geographically separated network support centers. ·The network is expected to sustain continual growth to include additional sites and customers across the life of the program. ·These positions represent the highest escalation level for technical problem resolution on an extremely high visibility project.2012-05-07 19:02:04United StatesCenturyLinkTexas5834BRTXSAN ANTONIO, TX28482546http://centurylink-software.jobs/xml/28482546/jobUSAHERNDONEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title Provisioner III Req ID 5831BR Posting Location VA,HERNDON Business Unit Enterprise Markets Group Position Classification Management Job Description ·Responsible to the network operations manager for provisioning and system administration functions of a major nationwide fiber optic telecommunications network. <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> ·Coordinate support for new circuit activations or deactivations as directed by appropriate TSO/TSR or other notification documents. ·Coordinated closely with tier III Network Engineers and provide technical support, as required or requested, to implement complex circuit provisioning projects from inception to completion to provide connectivity of DS-0, DS-1, DS-3, OC-3/12/48 and wavelength paths. ·Provide technical consultation, guidance and direction to other technical personnel. ·Provide input in preparing technical proposals for optical fiber installations. ·Update, review, and maintain network as-built and configuration management drawings using Visio or other software based applications. ·Support the preparation of outside plant/inside plant proposals that satisfy documented customer technical requirements. ·Coordinate completion of engineering and technical OSP/ISP construction and designs to maintain or expand the network architecture. ·Provide after hours/on-call support as required. Job Requirements ·This position requires a Top Secret/SCI clearance with CI polygraph. <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> ·The responsibilities of this position will continue to grow as customer groups are added to the network. ·At this point, the position supports provisioning actions on the transport infrastructure of the network, but will soon take on additional support responsibilities for at least three major customer groups. ·The network is expected to sustain continual growth to include additional sites and customers across the life of the program. ·Experience with Ciena Optical equipment and software is required. ·Ciena or like vendor long haul optical equipment certifications and training are highly desired. ·CCNA or like certification desired. ·Bachelor’s degree in an Information Technology field and three years experience or seven years applicable work experience Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-05-07 19:01:44United StatesCenturyLinkVirginia5831BRVAHERNDON, VA28482540http://centurylink-software.jobs/xml/28482540/jobUSAHERNDONTitle IT Systems Engineer III - Fed Req ID 5833BR Posting Location VA,HERNDON Business Unit Enterprise Markets Group Position Classification Management Job Description ·Provides advanced Tier III and IV support by remotely troubleshooting and repairing transport backbone equipment, sub-tending devices, and user applications/services for a nationwide fiber optic transport network and two geographically separated network support centers. <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> ·Performs advanced troubleshooting as the internal escalation point of contact for complex and persistent trouble tickets. ·Interacts extensively with internal engineering and support teams as well as with Tier IV support engineers of various hardware/software vendors to solve tough problems. ·Acts as network operations technical lead on new and emerging network management/defense requirements and designs. ·Interacts closely with network engineers, security personnel, program managers and vendors to establish system requirements and design technical solutions to meet critical network performance criteria. ·Manages and participates in enterprise-level projects encompassing systems, networks, and SAN/NAS storage. ·Exercises sound judgment during the escalation of trouble tickets. ·Responds to trouble reports by isolation of problem and mobilization of resources capable of affecting a resolution in a manner which least disrupts customer service. ·Performs advanced diagnostics using software and hardware tools to determine network status and optimize network performance. ·Performs system backups and recoveries. ·Maintains and monitors anti-virus server and clients. ·Maintains and monitors file, e-mail, and backup servers. ·Implements software patches and security updates as required. ·Reacts quickly and competently to identify, track, document, escalate, and resolve immediate network vulnerabilities/threats. ·Conducts risk assessments to identify possible security violations. ·Assesses risk factors and advises on vulnerability to attack from a variety of sources. ·Develops methods and procedures for protection of systems and applications. ·Oversees/monitors status of systems and equipment to address potential technical problems. Inspects and analyzes equipment/systems performance to determine maintenance and repair requirements. ·Develops and implements detailed standard operations procedures dealing with Network Support Center operations. ·May direct daily/per-shift work assignments when necessary. ·Provides project status to management. ·Provides after-hours support on an on-call basis, as required. Job Requirements ·Ciena or like vendor long haul optical equipment certifications and training are highly desired. CCNA and MCSE certifications required. <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> ·CISSP and CCNP certifications highly desired. ·Bachelor’s degree in an Information Technology field and three years experience or seven years applicable work experience required. ·Experience with IBM Blade Centers/Servers, Tipping Point IDS/IPS, McAfee Firewall and Host Based Security System, Sun Solaris servers, Cisco devices, and Ciena optical equipment required. ·These positions require a Top Secret/SCI clearance with CI polygraph. ·The responsibilities of these positions will continue to grow as additional portions of the network are accredited and achieve operational status, and as additional customer groups are added to the network. ·Currently the positions support the operation, management, and defense of a nationwide fiber optic transport network and two geographically separated network support centers. ·The network is expected to sustain continual growth to include additional sites and customers across the life of the program. ·These positions represent the highest escalation level for technical problem resolution on an extremely high visibility project.2012-05-07 19:01:40United StatesCenturyLinkVirginia5833BRVAHERNDON, VA28482514http://centurylink-software.jobs/xml/28482514/jobUSASAN ANTONIOTitle IT Systems Engineer III - Network Analyst Req ID 5830BR Posting Location TX,SAN ANTONIO Business Unit Enterprise Markets Group Position Classification Management Job Description ·Monitors and analyzes operations, maintenance, and defense of a nationwide fiber optic transport network and two geographically separated network support centers. <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> ·Acts as focal point for and performs quality control on all status and performance reporting to customers. ·Provides in-depth analysis of network performance and maintenance actions on the transport and management networks as well as associated servers and applications. ·Works with equipment vendors and software providers to conduct failure and trend analyses, identify root causes, and recommend corrective actions. ·Utilizes network tools such as Telenium, Remedy, HP NNMi and OMW, CiscoWorks, Ciena OnCenter, Microsoft SCOM, and eIQ SecureVue to monitor performance of applications, servers, and network equipment and diagnose system problems. ·Consults with network management and network defense users to evaluate requirements and assess how well present systems/tools support their needs. ·Conducts research and evaluation of network technology and makes source selection recommendations that address issues. ·Compiles findings in reports to drive network and data center designs and technical refresh projects which address problems. ·Configures and tailors the Remedy trouble ticketing tool and other network management applications with appropriate drop down menus, ticket data fields, and report routines to enhance data gathering, root cause analysis, and reporting. ·Uses network performance and maintenance data to assess adequacy of training plans/programs and recommends and implements changes to eliminate shortfalls. ·Responds to inquiries from staff, administrators, outside vendors, and customers for technical information, assistance, and support. ·Assists in technical writing and producing documentation to record network topologies, systems, and security protocols. ·Provides systems/tools overview training to new employees. ·Performs special projects and other duties as assigned. Job Requirements ·Associate degree in an Information Technology field and three years experience or seven years applicable work experience required. <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> ·Specific training or certification with the Remedy trouble ticketing tool is required. ·Experience with IBM Blade Centers/Servers, CiscoWorks, NeuralStar, Microsoft SCOM, Ciena OnCenter, and eIQ SecureVue highly desired. ·Experience with Ciena or like vendor long haul optical equipment, Sun Solaris servers, Cisco devices, Tipping Point IDS/IPS, McAfee Firewall, and Host Based Security System highly desired. ·This position requires a Top Secret/SCI clearance with CI polygraph. ·This is a one-deep position to support performance/status reporting to customers. ·Incumbent must be articulate and able to work autonomously with little direction. ·Sound interpersonal, reading, writing, and arithmetic skills required. ·Technical ability to perform root cause and trend analyses by reviewing and interpreting complex technical information to define issues, draw conclusions, and facilitate permanent solutions to problems required. ·Responsibilities of this position will continue to grow as additional portions of the network are accredited and achieve operational status, and as additional customer groups are added to the network. ·Currently, the position supports the operation, management, and defense of the nationwide fiber optic transport network and two geographically separated network support centers. ·The network is expected to sustain continual growth to include additional sites and customers across the life of the program.2012-05-07 19:01:18United StatesCenturyLinkTexas5830BRTXSAN ANTONIO, TX28482497http://centurylink-software.jobs/xml/28482497/jobUSAHERNDONTitle IT Systems Engineer III - Network Administrator Req ID 5832BR Posting Location VA,HERNDON Business Unit Enterprise Markets Group Position Classification Management Job Description ·Perform advanced system administrator duties in a complex, secure and challenging environment that encompasses a nationwide optical transport network and two geographically separated Network Support Centers. <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> ·Establish and maintain system requirements as identified by customer directives and as coordinated/established with network engineers, security requirements, program management and vendors’ capabilities. ·Manage and participate in enterprise-level projects encompassing systems, networks, and SAN/NAS storage. ·Perform system backups and recoveries. ·Maintain and monitor anti-virus server and clients. ·Maintain and monitor file, e-mail and backup servers. ·Implement software patches and security updates as required. ·Use software and hardware tools to identify and diagnose network status and performance. ·Conduct forensic analysis of log files and network activity to identify, report, and remediate the effects of unauthorized user activity. ·Certify all hardware/software prior to installation and use on communications and computer systems. ·Create and maintain network policies and procedures, to include training documentation. Assess risk factors and remediate system vulnerabilities as required. ·Knowledge of Wide Area Network security requirements and techniques for protecting computer systems/networks from viruses, data tampering, and unauthorized system entry is required. ·Remotely troubleshoot and repair user applications/services. ·Respond to the escalation of trouble reports by isolation of problem and mobilization of resources capable of affecting a resolution in a manner which least disrupts customer service and or financial requirements. ·Provide after-hours support on an on-call basis, as required. Job Requirements ·This position requires a Top Secret/SCI clearance with CI polygraph. <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> ·The position currently supports the system administration of the transport infrastructure of the network and two Network Support Centers but will soon take on additional support responsibilities when major customer groups are added to the network. ·Experience with IBM Blade Centers/Servers, Tipping Point IDS/IPS, McAfee Firewall and Host Based Security System, Sun Solaris servers, Cisco devices, and Ciena optical equipment required. ·CISSP or equivalent certification required. ·MCSE and CCNA certifications desired. ·Bachelor’s degree in an Information Technology field and three years experience or seven years applicable work experience2012-05-07 19:00:48United StatesCenturyLinkVirginia5832BRVAHERNDON, VA28482465http://centurylink-software.jobs/xml/28482465/jobUSAMINNEAPOLISEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title OPERATIONS TECHNICIAN 2 Req ID 5777BR Posting Location MN,MINNEAPOLIS Business Unit Network Operations Position Classification Management Job Description CenturyLink is the third largest telecommunications company in the United States. The company provides broadband, voice and wireless services to consumers and businesses across the country and advanced entertainment services under the CenturyLink™ Prism™ TV and DIRECTV brands. In addition, the company provides data, voice and managed services to business, government and wholesale customers in local, national and select international markets through its high-quality advanced fiber optic network and multiple data centers. CenturyLink also is recognized as a leader in the network services market by key technology industry analyst firms, and is a global leader in cloud infrastructure and hosted IT solutions for enterprises through Savvis, a CenturyLink company. CenturyLink's customers range from Fortune 500 companies in some of the country's largest cities to families living in rural America. Headquartered in Monroe, La., CenturyLink is an S&P 500 company and is included among the Fortune 500 list of America's largest corporations. For more information, visitwww.centurylink.com.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> The Operations Technician II provides proactive and reactive network surveillance, troubleshooting, coordination and restoration of service affecting or potentially affecting network events/issues. The technician also provides technical assistance to field maintenance personnel, trouble tracking, coordination, notification, escalation, and documentation to resolve events/issues efficiently minimizing customer impact. This customer facing position is responsible for providing “Superior Service” to customer MTIPS, MNS, IP, ATM/Frame, VoIP, and related 8xx, 1+ long distance reported troubles. The incumbent works with customers, vendors, LECs, Voice & Data repair organizations, as well as other internal CenturyLink workgroups. Knowledge: * Experience working on complex translations troubles and/or maintenance assignments related to network switching equipment to resolve trouble tickets. * Basic knowledge of IP architecture and IP routing. * Test knowledge of DS0/DS1 circuits. * Understanding of ISDN circuits and troubleshooting practices. * Experience working with software and hardware tools to remotely identify and diagnose WAN problems. * Previous experience troubleshooting complex network problems involving power, network hardware, routers, CSU, or carrier services. * Has ability to understand and isolate physical layer problems. * Knowledge of TCP/IP, routing protocols, and IP addressing. * Experience with basic commands in Cisco, Juniper, Shasta routers and or UNIX commands. * Familiarity with long distance and international dialing and routing. General Work Competencies / Abilities: * Apply excellent customer service skills. * The desire to work in a complex and fast-paced 24x7 call center. * Demonstrated proficiency with trouble ticketing applications as well as other internal tools. * The ability to work off hours/on call and during holidays. * Experience Mentoring/Training/Coaching less experienced employees. * Answer inbound calls and/or redirect calls to proper CenturyLink organization if required. * Create trouble ticket which summarizes customer reported trouble. * Initiate internal escalations on customer’s behalf and provide follow up. * Effectively manages customer expectations (status and clear description of activities). * Ability to work independently with minimal supervision. * Ability to manage multiple tasks on time, including ticket administration, communications, and follow up activities. * Ability to learn in an ‘on-the-job’ training environment. * Ability to work all shifts in a 7x24x365 environment. Basic Qualifications: * 3+ year of technical customer call center experience. * Associate degree in Engineering, Electronics, Networks or related technical or vocational education or equivalent experience or 5+ years of related work experience. * Cisco and Juniper certifications are a plus. Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-05-01 19:09:09United StatesCenturyLinkMinnesota5777BRMNMINNEAPOLIS, MN28303871http://centurylink-software.jobs/xml/28303871/jobUSAHERNDONEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title Senior Cyber Engineer - Federal Req ID 5734BR Posting Location VA,HERNDON Business Unit Enterprise Markets Group Position Classification Management Job Description Job Description<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> This position supports DHS in providing architecture and systems engineering support to mitigate cyber intrusions onto CenturyLinks ISP network in support of US Government networks. The position will involve architecting and engineering ISP based Cybersecurity intrusion detection / intrusion prevention technologies. Position may require a role in briefing Government seniors on the status of CenturyLink Government’s ISP and CyberSecurity capabilities. Job Description: The Cyber Security Engineer will work in a challenging, hands-on environment supporting the Department of Homeland Security (DHS) and the Department of Defense (DoD) and other specialized customers in support of the National Cyber Protection System (NCPS) initiatives. Successful candidates will assist in the research, development, evaluation, and validation of Security solutions using carrier network facilities to support tactical solutions; to include bandwidth challenged, mobile ad hoc networks. Duties include: * Identify new network security technologies * Develop and support security Research and Development concepts * Assist in the formulation of new programs * Assess proposed solutions in a system of systems environment to include impact on network and application layer efficiencies * Construct measurable milestones and cyber security technology roadmaps * Assist in laboratory demonstrations and evaluations * Evaluate emerging security products and implementations developed by outside vendors. Job Requirements Demonstrated knowledge and experience in system architecture and engineering disciplines. Specific technical knowledge of enterprise level networking and network security. Job Requires:<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> * A Bachelor’s Degree and/or Advanced degree in Electrical/Computer Engineering or Computer Science with experience, or a strong interest in the CyberSecurity field, with emphasis on Network Protection technologies and techniques * 3 -7 years experience * Understanding of mobile networking in a military environment and the impact of integrating security solutions * A proven track record in the communications, networking and/or security arenas * Knowledge and experience base should include computer network operations, network access and protection techniques and technologies, software coding, encryption and cross domain Solutions Candidate must be a US Citizen with an active Department of Defense TOPSECRET clearance. Desired Skills: Excellent written and oral communication skills, effective interpersonal skills, problem solving ability and strong work ethic that is proactive and self-motivated. Knowledge of ISP and commercial telecommunications business practices is desirable. Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-04-27 19:12:59United StatesCenturyLinkVirginia5734BRVAHERNDON, VA28238752http://centurylink-software.jobs/xml/28238752/jobUSAMONROEEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title Manager Network Lifecycle Req ID 5505BR Posting Location LA,MONROE Business Unit Network Services (Engineering) Position Classification Management Job Description * Accountable for network element vendor management in the access, switch, transport and data networks.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> * Responsible for managing network element software release levels and standards * Responsible for managing network element hardware release levels and standards * Manage requests for information, quotes and proposals for network element needs. * Manage up to 12 direct reports in multiple work locations. * Manage network elements lifecycle to support CenturyLink networks and customers. * Prepare and manage capital and network expense budgets to support network requirements. * Manage and supervise staff by appraising performance, training, administering salaries, and communicating department objectives. * Communicate requirements and define the application of materials in the network to obtain the best cost, and maintain professional working relationships with each vendor. * Self-motivation and empowered to fulfill the aforementioned. Minimal supervision required from Vice-President. Job Requirements Basic Qualifications:<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> * Bachelor’s degree in Engineering or related field or the equivalent in training and experience. * Minimum 7-9 years inside & outside plant experience in telecommunications with in-depth knowledge of ISP/OSP equipment and designs or the equivalent in training and experience. * Leadership and communications skills to direct and coach employees towards departmental goals. * Incumbent must be self-motivated. * Well-defined inter-personal skills with ability to positively interact with company personnel, as well as, external contacts. * Comprehensive and knowledge of network topologies spanning the switching, access, and transport portions of the network. * Working knowledge of regulatory rules on a national and state level. * Perform analysis and comparisons of technical information. * Working knowledge of and the ability to perform economic analysis including internal rate of return analysis, discounted payback period, net present value, profit index, buy-vs.-lease analysis, cost-benefit analysis, and breakeven analysis. * Proficient in use of a personal computer and related software such as word processing, spreadsheets and databases. * Excellent written and oral communication skills. Preferred Qualifications: * Working knowledge of the basic components of the network, encompassing the disciplines of switching, access and transport. Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-04-10 08:03:32United StatesCenturyLinkLouisiana5505BRLAMONROE, LA27780668http://centurylink-software.jobs/xml/27780668/jobUSADENVERTitle OPERATIONS TECHNICIAN 3 - FED/-Z2-N15GN- Req ID 5410BR Posting Location CO,DENVER Business Unit Enterprise Markets Group Position Classification Management Job Description **Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information. Applicants must possess an active security clearance or be able to obtain one as part of the position. <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> **US Citizenship required. Job Description: Individual will perform network management in the GSD NOC on U.S. Government owned networks. Work location is Denver, CO. Ideal candidate will possess NOC experience with Optical and Data networks. Responsibilities & Job Duties ·Proactively monitor and respond to and resolve network alarms. Perform circuit and equipment/network restoration, recognize potential jeopardy conditions and notify management and Program Office with risk potential and impact assessments ·Serve as technical subject matter expert to support day-to-day network issues and new network commissioning, configuration, testing and implementation ·Assist with day-to-day management of circuits, perform testing and activation of new network circuits (broadband and narrowband). ·Work very closely with Federal government NOC customers for all demand and scheduled maintenance to conform to customer network management requirements and protocols. ·Assist Engineering in the testing and activation of new network equipment ·Analyze network troubles assess performance data and develop design optimization plans accordingly ·Develop and execute alt-routing contingency plans with minimal advance notice ·Interface with fiber vendors, telecom providers and other entities on complex technical matters ·MOP development and review for planned works, execute scheduled and emergency maintenance procedures ·Perform regular trouble ticket reviews and audits for quality control and report dissemination ·Provide data to support daily and monthly customer reports, incident reports, ticket audits ·Participate as a Lead/SME to select customers to participate in regular customer meetings, procedural reviews, audits, and other functions ·Review and interpret EDPs and as-built engineering documentation ·Recommend and develop strategies relating to internal procedures and customer interface improvements ·Coordinate and track RMA requests, including vendor interface to obtain RMA authorization requests and completion of RMA submittal forms Job Requirements ·Minimum of 5+ years experience with SONET based, long-haul and metro transport networks, next-generation DWDM wavelength systems, SDH networks with SNCP rings, DCCS cross-connect systems and/or Ethernet, VPLS, IP, MPLS<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> ·Previous experience with broadband and/or narrowband circuit maintenance, testing and restoration, provisioning databases and circuit activations ·Previous experience with routers, IP protocols, configurations, interfaces is preferred. ·Analyze, test and repair Layer 2/3 network problems. Ensure services conform to customer mandated SLAs for latency, packet loss, jitter, throughput. Ability to test using standard protocols, as well as Chariot and Brix platforms. ·Demonstrated leadership profile to manage customer networks, handle 1stlevel escalations, professional interaction skills with customers and management ·Ability to relate technical issues to management and Gov’t personnel ·Prior experience with Transport platforms (i.e. Nortel, Cisco, Ciena, Lucent and Tellabs) and Data platforms (Cisco, Juniper, Adtran) ·Must be able to effectively manage multiple issues simultaneously through effective prioritization. ·Demonstrated ability to train, coach and develop technical skill set of shift technicians ·Previous experience with Gov’t networks and customers. Ability to interface in a professional manner with management and customer is essential ·Ability to work in a high stress environment, collaborate very closely with peers, strong communication skills ·Flexibility with regard to work levels and shift accommodation is imperative ·Associate degree in Engineering, Electronics, Software, or Networks; or a related technical or vocational education or equivalent experience. Seven or more years applicable work experience.2012-03-30 01:08:16United StatesCenturyLinkColorado5410BRCODENVER, CO27501175http://centurylink-software.jobs/xml/27501175/jobUSAMINNEAPOLISEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title CUSTOMER SERVICE SPECIALIST Req ID 5321BR Posting Location MN,MINNEAPOLIS Business Unit Network Operations Position Classification Represented Job Description CUSTOMER SERVICE SPECIALIST (CSS)<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> Local Network Customers coast to coast turn to CenturyLink’s industry-leading national fiber-optic network and world-class Spirit of Service to meet their communications and entertainment needs. For residential customers, CenturyLink's powerful combination of award-winning high-speed Internet, home and wireless voice solutions and digital TV includes a new generation of fiber-optic Internet services. CenturyLink is also the choice of 95% of the Fortune 500 companies. Using its industry-leading national fiber-optic network, CenturyLink offers innovative solutions to business and government customers of all sizes and is a participant in Networx, the largest communications services contract in the world. Function: Managing DSL Network Classification:Regular Full-Timeemployees are scheduled to work at least forty (40) hours per calendar week. Wage Scale:T Location:<?xml:namespace prefix = st1 ns = "urn:schemas-microsoft-com:office:smarttags" />Minneapolis,MN Typical Work Hours:Based on the needs of the business. Job Description: ·Responsible for installation and repair activities on the DSLAM network. ·Responsible for network monitoring, upgrades and outage management. ·Responsible for identifying and resolving reported trouble and/or proactively ticketed trouble, answering internal customer calls, updating customers of status, and working with central office and field forces to resolve trouble. ·Responsible for thorough documentation of repair activities. · Resolves complex trouble tickets. · Troubleshoots DSL repair issues on numerous DSL platforms. · Solves chronic repair problems by conducting various diagnostic tests using conventional and specialized test equipment and referring to vendor/manufacturer provided documentation to identify the extent and source of obscure, hard-to-resolve problems that have defied routine troubleshooting techniques. · Resolves complex network problems involving power, network hardware and software, lines, modems and terminals. · Uses software and hardware tools to identify and diagnose network status and problems. · Takes calls from technicians in the field and central offices for dslam turn-ups/activations and for repair issues. ·Takes calls from internal customer support centers reporting trouble on the network. Basic Job Qualifications: * Strong technical skill level working on complex assignments within the network systems installation and/or maintenance activities. * Familiarity with DSL, DS1, DS3, ATM, MOE, Frame Relay. * Familiarity with Ethernet * Familiarity with CISCO systems and Naviscore * Must be willing to work day, evening, or night shifts; also to work overtime, emergency call-outs, weekends and holidays as required. * Ability to interface directly with customers. * Computer literacy, multi-tasking, problem-solving, strong verbal communications, and customer service soft skills are a must. Preferred Job Qualifications: * 1+ year experience with DSL, DS1, DS3+, ATM, MOE, Frame Relay. * 1+ year experience with Ethernet * CCNP Certification (Certified CISCO Network Professional) Work Environment: * Works independently with minimal or no supervision. * Inbound service center –fast paced. * Communicates with others to provide technical guidance on systems and components. * Wears attire that is appropriate for effective interaction with customers. * Directs the work of others, determines work schedules of others, commits company resources within defined levels, and escalates problems. This center is open 24 hours a day, 7 days a week.Employees are required to work varying tours and hours including weekends and holidays and mandatory overtime, depending upon employee skills, abilities and the needs of the business.Hours are based on the needs of the business and are subject to change. The above job definition information has been designed to indicate the general nature and level of work performed by employees with this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions. Job Requirements Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-03-21 21:54:12United StatesCenturyLinkMinnesota5321BRMNMINNEAPOLIS, MN27305609http://centurylink-software.jobs/xml/27305609/jobUSAMONROEEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title Senior Accountant Req ID 5229BR Posting Location LA,MONROE Business Unit Finance Position Classification Management Job Description We have an immediate need for an accounting professional with a strong work ethic and a desire to part of a fast paced, results driven financial reporting team. The Senior Accountant will prepare and analyze financial statements, assist the SEC Reporting department with reporting requirements and perform special projects as assigned. This position will interact with internal and external auditors and all levels of management. Responsibilities: * Prepare, interpret and analyze financial data. * Analyze trends, identify discrepancies, investigate and resolve issues. * Work on complex issues which require input from multiple sources and innovative problem solving. * Assist SEC Reporting department with reporting requirements including XBRL. * Use various software applications, databases and Excel spreadsheets to assemble, manipulate and/or format data and/or reports. * Special projects and other duties as assigned. Minimum Requirements: * Bachelor's degree or higher in Accounting. * Experience with large to medium public company and/or Big 4. * Strong analytical and problem solving skills. * Excellent written and verbal communication skills. * Word and Excel knowledge used to create, edit and format documents. * Experience with SAP a plus. * Ability to work with minimal supervision. Job Requirements Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-03-14 01:53:21United StatesCenturyLinkLouisiana5229BRLAMONROE, LA27123293http://centurylink-software.jobs/xml/27123293/jobUSASUPERIOREEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title CUSTOMER CARE CONSULTANT-Superior, WI Req ID 5154BR Posting Location WI,SUPERIOR Business Unit RMG - Midwest Region Position Classification Management Job Description We are currently seeking a Full Time Customer Care Consultant in our Superior, WI office.You'll be responsible for handling customer service and repair calls for our service. Also get an opportunity to make sales and earn incentives! Responsibilities: • Interact with customers in person or by telephone to process telephone and other telecommunications-related orders for new installations, disconnections, moves, adds, long distance carrier changes, customer record maintenance, and other telephone service arrangement. Complete and process service orders as needed ensure timely installation or service for the customer. • Sell products and services to customers coming into the customer care location and provide information on products to meet their current and future requirements. Meet assigned goals for sales, quality assurance and other performance goals and quotas as assigned. • Receive customer payments for current or future service billings in the form of cash, personal checks, or credit /debit cards. • Respond to customer requests for information regarding billing. Answer service or billing questions and resolve issues regarding local telephone service. Utilize appropriate judgment and follow Company policies when applying billing adjustments to ensure customer satisfaction. • Keep abreast of and adhere to CenturyLink service offerings, promotions, policies and procedures. • Post payments received from walk-in customers, night drop boxes, post office, pay station, pay phones or other sources in the appropriate database system Balance cash drawers, and prepare bank deposits. Forward daily cash balancing worksheets to the appropriate location for recording and processing following established Company policies and procedures. Perform monthly cash reconciliation's and work with the corporate offices to resolve any identified cash discrepancies. • Demonstrate telephone services, equipment, accessories, or Internet service displays featured in the customer care location as time allows. Explain what our services do and guide customers in exploring and test-driving services to help them discover the best ones for them. • Open, sort and distribute mail. • Monitor and maintain inventory levels of office supplies for department use. Initiate purchase orders as necessary to meet office supply requirements. • Enter employee time into the Envision database system to include hours charged to a specific Work Order or Service Request. • Enter data into electronic database systems as required to maintain logs and records of department activities. Required Qualifications: • High school diploma or GED. • Minimum one year customer service or general office experience or the equivalent in training and experience. • Six months proven sales experience; preferably in a quota or commission driven environment. • Working knowledge of mainframe and personal computers and related software to include database applications, word processing and spreadsheets. • Good verbal and interpersonal communication skills to interact with customers and company personnel in a professional manner. • Ability to sell customers an intangible product face-to-face. • Ability to gain knowledge of CenturyLink’s service order systems, billing system, treatment and collection systems, and cash entry systems. • Ability to gain knowledge of telephone services available, customer service policies and procedures, as well as policies and procedures of related departments and to comply with all. • Experience handling cash payments and balancing a cash drawer. Preferred Qualifications: • Knowledge of the telecommunications industry and how it operates • Ability to sell customers an intangible product. Be an integral part of the action and grow with us as we lead the communications industry into the future. Take command of your career: submit your interest today! At CenturyLink we believe in investing in our employees. Strong benefits and salary packages, tuition reimbursement, and a variety of performance incentives are only the beginning. Job Requirements Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-03-05 19:46:32United StatesCenturyLinkWisconsin5154BRWISUPERIOR, WI26930423http://centurylink-software.jobs/xml/26930423/jobUSAPALMYRAEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title Business Systems Technician Req ID 4841BR Posting Location MO,PALMYRA Business Unit RMG - Southern Region Position Classification Represented Job Description The Business Systems technician sells, installs and maintains all regulated and non-regulated services and equipment offered by CenturyLink. Functions as a critical point of contact for customer in team sales program with business services counterpart and provides consultative advice to customers with technical questions relating to their total communication needs. Specific Business Systems and Plant Tech duties include, but are not limited to: * Install and support phone systems, IP switches, LAN/WAN networks and 911 systems. * Install and maintain residential/business POTS line, HDSL, t-spans, cable splicing, buried and aerial cable support and maintenance including climbing poles. * Test and repair all systems and services using the proper test equipment. * Install and maintain data services and all associated equipment. * Be responsible for all repair and returns of equipment and services maintained. * Conduct professional training and instruction for customers on their new systems and services. * Maintain expert technical proficiency on all services and systems in CenturyTel’s product line, including successful completion of any required technical certification or training. * Design system configurations, software, and hardware for customers. Provide this information to team counterpart for pricing and administration. * Maintain inventory of Key/PBX spare parts, etc. Order equipment, generate material requisitions, repair/return, DESMARS and material received reports as needed. * Monitor competitive activity in assigned area and relay critical information to management and Region Marketing Department for further action. * Actively participate and support all marketing activities. * Conduct effective and courteous communication wth customers and other employees. * Participate in the Sales “Take the Lead” program. Assist the Sales Department with quotes and meeting with customers and sales to procure sale of CenturyLink products and services. * Assist other technical personnel in the performance of their duties when requested. * Relate well with customers, employees and other department personnel. * Observe all safety rules and regulations. * Perform assigned work independently. * Assume all other duties as assigned. The position will be based in Palmyra MO. No relocation will be offered for this position. Closing date for the submission of bids is: May 20,2012 . Job Requirements Basic Qualifications: * Associate’s degree in electronics, or the equivalent in training and experience. * Minimum five (5) years’ experience in the following areas or any combination: installation and maintenance of Key and PBX systems as well as telephone electronics and data systems; installation and maintenance of DSL and Internet service; installation and maintenance of access lines; other relevant technical electronics experience or equivalency. * Minimum two (2) years’ experience with personal computers and computer networking applications. * Previous experience operating various maintenance equipment such as multimeters, line test equipment, special circuit test equipment, voltage and ohm meter, side kick test units, and other hand and power tools. * Technical proficiency to perform the specific work requirements of the job in the particular location. * Ability to obtain and maintain certifications for PBX, VoIP, and Key system communications equipment for installation and maintenance and for other required certifications for new and emerging technologies. * Working knowledge of all associated test equipment used to test and repair all systems and services. * Ability to use laptop PC for troubleshooting systems and maintaining customer record files and critical administrative needs. * Ability to meet the public, make sales calls, conduct seminars, and make presentations to customers. * Above average written and oral communication skills. * Ability to travel overnight as necessary for business requirements and training. * Ability to respond to after hour call-outs, be on stand-by, work overtime, shift, weekends, and holidays as required. * Ability to life heavy objects as required. * Ability to safely climb poles and use ladders. * Possession of a valid Missouri driver’s license. Ability to safely operate company vehicles and equipment, and maintain a safe driving record. * Experience selling, bidding, and interacting with customers; and/or excellent performance in sales incentive programs. * Ability to communicate with customers, co-workers, and various business contacts in a professional and courteous manner. * Ability to distinguish colors on facilities. Must know the telephone industry standard color code. * Ability to maintain an excellent attendance record. Preferred Qualifications: * Current CCNT, A+, Network+, CCNA, Cisco, Avaya or VoIP certifications. * Nortel and Mitel business system certifications. * Contact Center, Call Pilot, SIP Trunking, and IP Peer Networking. * Experience with VoIP, Ethernet, broadband networks, IP fundamentals, fiber optic training, and other new and emerging technologies including Prism * MS Office experience (Word, Excel, PowerPoint, Visio). * Significant experience selling communications equipment and services. Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-02-01 23:01:41United StatesCenturyLinkMissouri4841BRMOPALMYRA, MO26253991http://centurylink-software.jobs/xml/26253991/job