[{"country_short": "USA", "city": "LITTLETON", "description": "EEO Statement CenturyLink is proud to be an Equal Opportunity Employer.\u00a0 We value diversity and maintain a drug-free workplace.\u00a0 Any offer of employment is contingent upon the results of a pre-employment drug test and background check.\nTitle SR QA ENGINEER\nReq ID 5986BR\nPosting Location CO,LITTLETON\nBusiness Unit Information Technology\nPosition Classification Management\nJob Description \n\n* Sr QA Engineer (Spanish Talent) Information Technologies Essential Duties and Responsibilities\n\n* The QA Engineer II works with the Business to ensure a quality product is delivered.\n\n* Responsible for reducing risk of Call Handling S/W application failure by following industry standard practices of System Test techniques including: Test Planning, Test Case Creation, Test Case Execution, Regression Testing, Load/Performance Testing, Test Reports/Recommendations.\nJob Requirements The individual must be fluent in written and oral Spanish. They must fully understand the nuances of the vocabulary, grammar and sentence structure of formal and casual Spanish and be able to make correct and appropriate recommendations to the business partners.\n\n\n\n* Bachelor's degree or equivalent experience.\n\n* 3+ years of hands-on experience writing and executing test cases.\n\n* The individual should have experience in testing Speech Recognition and Touch Tone IVR (Interactive Voice Response) applications using InterVoice technology and Dotnet Web Services.\n\n* The individual should have experience with databases and SQL queries.\n\n* The individual should have a minimum of 3 years experience with software development with a focus on Quality Assurance, requirements and business interactions.\nCompany Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.\u00a0 Our combination of business and residential service solutions \u2013 including home and wireless voice solutions and digital television \u2013 provide innovative solutions to our customers.\u00a0 CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.\u00a0 CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.\nDisclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.\u00a0 Job duties and responsibilities are subject to change based on changing business needs and conditions.", "date_new": "2012-05-18 20:45:16", "url": "http://centurylink-software.jobs/xml/28803567/job", "country": "United States", "company": "CenturyLink", "title": "SR QA ENGINEER", "reqid": "5986BR", "state": "Colorado", "state_short": "CO", "location": "LITTLETON, CO", "uid": 28803567}, {"country_short": "USA", "city": "MINNEAPOLIS", "description": "EEO Statement CenturyLink is proud to be an Equal Opportunity Employer.\u00a0 We value diversity and maintain a drug-free workplace.\u00a0 Any offer of employment is contingent upon the results of a pre-employment drug test and background check.\nTitle OPERATIONS TECHNICIAN 2\nReq ID 5997BR\nPosting Location MN,MINNEAPOLIS\nVA,ARLINGTON\nBusiness Unit Network Operations\nPosition Classification Management\nJob Description \nLocation: Arlington, VAorMinneapolis, MN\n\n\nPosition Description: \nStrong technical skill level working on complex assignments within the network systems installation and/or maintenance activities. Technician for customer/company network systems installation and/or maintenance activities. Resolves complex network problems involving power, network hardware and software, lines, modems and terminals. Uses software and hardware tools to identify and diagnose network status and problems. Resolves complex trouble tickets. Minimum Qualifications: Associate degree or equivalent education and experience. Min 3-5 yrs related experience in specific area or equivalent. May require technical certification.\n\nKnowledge, Skills and Abilities\n\n* High level physical layer troubleshooting for DS0 and DS1 circuits, including Titan and Alcatel DCCS experience.\n* Experience working on complex IP issues.\n* Knowledge of troubleshooting circuit degradation issues, including utilization, bandwidth and latency problems\n* A high degree of knowledge with IP routing on multiple router platforms\n* A high level knowledge of PRN networks and routing protocols: BGP, MPLS, MLPPP.\n* Experience with multiple router platforms including Cisco, Juniper and Alcatel-Lucent CLI\u2019s.\n* Manage and correlate multiple trouble reports. Communicate with customers and others in a repair situation.\n* Experience with diagnosing and resolving DNS & e-mail problems.\n* Detailed understanding of the OSI networking model physical, data link, and network layers.\n* Remote troubleshooting and testing experience.\n* Apply excellent customer service skills.\n\n* Ability to work independently with minimal supervision.\n* Ability to manage multiple tasks on time, including ticket administration, communications, and follow up activities.\n* Ability to learn in an \u2018on-the-job\u2019 training environment.\n\n* Ability to work all shifts in a 7x24x365 environment.\nJob Requirements \nQualifications: \n\n* Advanced layer 1 troubleshooting for DS0 and DS1 circuits, including Titan and Alcatel DCCS experience.\n\n* Excel at working on complex IP issues.\n\n* In-depth knowledge of troubleshooting circuit degradation issues, including utilization, bandwidth and latency problems\n\n* Advanced expertise with IP routing on multiple router platforms\n\n* Advanced expertise with PRN networks and routing protocols: BGP, MPLS, MLPPP\n\n* Advanced expertise with multiple router platforms with and with Cisco and Juniper and Alcatel-Lucent CLIs.\n\n* DNS & e-mail problem expertise\n\n* Manage and correlate multiple trouble reports. Communicate with customers and others in a repair situation.\n\n* Detailed understanding of the OSI networking model physical, data link, and network layers.\n\n* Remote troubleshooting and testing experience.\nCompany Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.\u00a0 Our combination of business and residential service solutions \u2013 including home and wireless voice solutions and digital television \u2013 provide innovative solutions to our customers.\u00a0 CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.\u00a0 CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.\nDisclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.\u00a0 Job duties and responsibilities are subject to change based on changing business needs and conditions.", "date_new": "2012-05-18 20:45:07", "url": "http://centurylink-software.jobs/xml/28803565/job", "country": "United States", "company": "CenturyLink", "title": "OPERATIONS TECHNICIAN 2", "reqid": "5997BR", "state": "Minnesota", "state_short": "MN", "location": "MINNEAPOLIS, MN", "uid": 28803565}, {"country_short": "USA", "city": "CARLISLE", "description": "EEO Statement CenturyLink is proud to be an Equal Opportunity Employer.\u00a0 We value diversity and maintain a drug-free workplace.\u00a0 Any offer of employment is contingent upon the results of a pre-employment drug test and background check.\nTitle CUSTOMER CARE CONSULTANT\nReq ID 5980BR\nPosting Location PA,CARLISLE\nBusiness Unit RMG - Eastern Region\nPosition Classification Management\nJob Description \nWe are currently seeking a Customer Care Consultant in our Carlisle, PAoffice. Be responsible for handling customer service and repair calls for our service. Also get an opportunity to make sales and earn incentives!\nAs a customer care consultant, the applicant will be responsible for taking care of our customers needs and delivering great service. The consultant will handle billing issues in person and over the phone, take payments, and be responsible for ethically maintaining and exceeding a monthly sales quota.\n\nResponsibilities:\nInteract with customers in person or by telephone to process telephone and other telecommunications-related orders for new installations, disconnections, moves, adds, long distance carrier changes, customer record maintenance, and other telephone service arrangement. Complete and process service orders as needed ensure timely installation or service for the customer.\n\n\nSell products and services to customers coming into the customer care location and provide information on products to meet their current and future requirements. Meet assigned goals for sales, quality assurance and other performance goals and quotas as assigned.\n\nReceive customer payments for current or future service billings in the form of cash, personal checks, or credit /debit cards.\n\nRespond to customer requests for information regarding billing. Answer service or billing questions and resolve issues regarding local telephone service. Utilize appropriate judgment and follow Company policies when applying billing adjustments to ensure customer satisfaction.\n\nKeep abreast of and adhere to CenturyLink service offerings, promotions, policies and procedures.\n\nPost payments received from walk-in customers, night drop boxes, post office, pay station, pay phones or other sources in the appropriate database system Balance cash drawers, and prepare bank deposits. Forward daily cash balancing worksheets to the appropriate location for recording and processing following established Company policies and procedures. Perform monthly cash reconciliation's and work with the corporate offices to resolve any identified cash discrepancies.\n\nDemonstrate telephone services, equipment, accessories, or Internet service displays featured in the customer care location as time allows. Explain what our services do and guide customers in exploring and test-driving services to help them discover the best ones for them.\n\nProvide Company forms and other supplies to pay station collection sites to ensure the appropriate forms are available at the payment location. The non-essential functions below are representative of other duties that may be performed by this position as time permits. Incumbents may be required to perform any combination or all of these non-essential functions:\n\nOpen, sort and distribute mail.\n\nMonitor and maintain inventory levels of office supplies for department use. Initiate purchase orders as necessary to meet office supply requirements.\n\nPrepare, process and track requisitions and purchase orders using the Envision database system which may also include entering, receiving and shipping.\n\nEnter employee time into the Envision database system to include hours charged to a specific Work Order or Service Request.\n\nEnter data into electronic database systems as required to maintain logs and records of department activities.\n\n\nHigh school diploma or GED.\n\nMinimum one year customer service or general office experience or the equivalent in training and experience.\n\nSix months proven sales experience; preferably in a quota or commission driven environment.\n\nWorking knowledge of mainframe and personal computers and related software to include database applications, word processing and spreadsheets.\n\nGood verbal and interpersonal communication skills to interact with customers and company personnel in a professional manner.\n\nAbility to sell customers an intangible product face-to-face.\n\nAbility to gain knowledge of CenturyLink\u2019s service order systems, billing system, treatment and collection systems, and cash entry systems.\n\nAbility to gain knowledge of telephone services available, customer service policies and procedures, as well as policies and procedures of related departments and to comply with all.\n\nExperience handling cash payments and balancing a cash drawer.\nPreferred Qualifications:\n\n\n\nKnowledge of the telecommunications industry and how it operates\n\nAbility to sell customers an intangible product.\nBe an integral part of the action and grow with us as we lead the communications industry into the future. Take command of your career: submit your interest today!\nAt CenturyLink we believe in investing in our employees. Strong benefits and salary packages, tuition reimbursement, and a variety of performance incentives are only the beginning.\nCenturyLink is proud to be an EEO/AA employer. We value diversity and maintain a drug-free workplace.\nCompany Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.\u00a0 Our combination of business and residential service solutions \u2013 including home and wireless voice solutions and digital television \u2013 provide innovative solutions to our customers.\u00a0 CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.\u00a0 CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.\nDisclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.\u00a0 Job duties and responsibilities are subject to change based on changing business needs and conditions.", "date_new": "2012-05-18 20:45:03", "url": "http://centurylink-software.jobs/xml/28803557/job", "country": "United States", "company": "CenturyLink", "title": "CUSTOMER CARE CONSULTANT", "reqid": "5980BR", "state": "Pennsylvania", "state_short": "PA", "location": "CARLISLE, PA", "uid": 28803557}, {"country_short": "USA", "city": "TALLAHASSEE", "description": "EEO Statement CenturyLink is proud to be an Equal Opportunity Employer.\u00a0 We value diversity and maintain a drug-free workplace.\u00a0 Any offer of employment is contingent upon the results of a pre-employment drug test and background check.\nTitle IP Business Technician\nReq ID 5992BR\nPosting Location FL,TALLAHASSEE\nBusiness Unit RMG - Southern Region\nPosition Classification Represented\nJob Description Position Summary:\nThe Business Systems technician sells, installs and maintains all regulated and non-regulated services and equipment offered by CenturyTel including, but not limited to, key systems, PBX, voice mail, and Centrex services (VoIP Technologies), as well as other data and hi-speed internet services to business customers. Functions as a critical point of contact for customer in team sales program with business services counterpart and provides consultative advice to customers with technical questions relating to their total communication needs.\n\nResponsibilities:\n\n\n\n* Install, maintain and relocate all types of systems and services within our product line: including, but not limited to: Key, PBX, Voice Mail, Centrex, or data/broadband services.\n\n* Test and repair all systems and services using the proper test equipment.\n\n* Work closely with business customers and the Sales Department to ensure proper installation and maintenance of service and equipment, and to match customer needs and demands with Century Tel product and service solutions, as well as providing information and specifications for quotes.\n\n* Install and maintain data services and all associated equipment.\n\n* Maintain an expert knowledge level of all types of services and systems offered.\n\n* Responsible for all repair and returns of equipment and services maintained.\n\n* Conduct professional training and instruction for customers on their new systems and services.\n\n* Maintain technical proficiency on all services and systems in CenturyTel\u2019s product line, including successful completion of any required technical certification or training.\n\n* Design system configurations, software, and hardware for customer; provide this information to team counterpart for pricing and administration.\n\n* Maintain inventory of Key/PBX spare parts, etc. May also order equipment, generate material requisitions, repair/return, DESMARS and material received reports.\n\n* Monitor competitive activity in assigned area and relay critical information to management and Region Marketing Department for further action.\n\n* Actively participate and support all marketing activities.\n\n* Conduct effective and courteous communication wth customers and other employees.\n\n* Participate in the Sales \u201cTake the Lead\u201d program. Assist the Sales Department with quotes and meeting with customers and sales to procure sale of CenturyLink products and services.\n\n* Responsible for working installation and repair on a daily basis\n\n* Must be able to relate well with customers, employees and other department personnel.\n\n* Install and maintain intra-company voice and data solutions and wiring networks.\n\n* May perform internet troubleshooting for both residential and business customers.\n\n* Assist other technical personnel in the performance of their duties when requested.\n\n* Observe all safety rules and regulations.\n\n* Perform assigned work independently.\n\n* Assume all other duties as assigned.\nThe selection process will be governed in accordance with the local collective bargaining agreement. Closing date for the submission of bids is: May 29, 2012\nThe selection process will be governed in accordance with the local collective bargaining agreement.\nJob Requirements Basic Qualifications:\n\n\n\n* Associate\u2019s degree in electronics, or the equivalent in training and experience.\n\n* Minimum five (5) years\u2019 experience in the following areas or any combination: Installation and maintenance of Key and PBX systems as well as telephone electronics and data systems; Installation and maintenance of DSL and Internet service; Installation and maintenance of access lines; Other relevant technical electronics experience or equivalency.\n\n* Minimum two (2) years\u2019 experience with personal computers and computer networking applications.\n\n* Previous experience operating various maintenance equipment such as multimeters, line test equipment, special circuit test equipment, voltage and ohm meter, side kick test units, and other hand and power tools.\n\n* Technical proficiency to perform the specific work requirements of the job in the particular location.\n\n* Ability to obtain and maintain certifications for PBX, VoIP, and Key system communications equipment for installation and maintenance and for other required certifications for new and emerging technologies.\n\n* Working knowledge of all associated test equipment used to test and repair all systems and services.\n\n* Ability to use laptop PC for troubleshooting systems and maintaining customer record files and critical administrative needs.\n\n* Ability to meet the public, make sales calls, conduct seminars, and make presentations to customers.\n\n* Above average written and oral communication skills.\n\n* Ability to travel overnight as necessary for business requirements and training.\n\n* Ability to respond to after hour call-outs, be on stand-by, work overtime, shift, weekends, and holidays as required.\n\n* Ability to lift heavy objects as required.\n\n* Ability to safely climb poles and use ladders.\n\n* Possession of a valid Florida driver\u2019s license. Ability to safely operate company vehicles and equipment, and maintain a safe driving record.\n\n* Experience selling, bidding, and interacting with customers; and/or excellent performance in sales incentive programs.\n\n* Ability to communicate with customers, co-workers, and various business contacts in a professional and courteous manner.\n\n* Ability to distinguish colors on facilities. Must know the telephone industry standard color code.\n\n* Ability to maintain an excellent attendance record.Preferred Qualifications:\n\n\n\n* Current CCNT, A+, Network+, CCNA, Cisco, Avaya or VoIP certifications.\n\n* Nortel and Mitel business system certifications.\n\n* Contact Center, Call Pilot, SIP Trunking, and IP Peer Networking.\n\n* Experience with VoIP, Ethernet, broadband networks, IP fundamentals, fiber optic training, and other new and emerging technologies including Prism\n\n* MS Office experience (Word, Excel, PowerPoint, Visio).\n\n* Significant experience selling communications equipment and services.\nCompany Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.\u00a0 Our combination of business and residential service solutions \u2013 including home and wireless voice solutions and digital television \u2013 provide innovative solutions to our customers.\u00a0 CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.\u00a0 CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.\nDisclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.\u00a0 Job duties and responsibilities are subject to change based on changing business needs and conditions.", "date_new": "2012-05-18 20:44:07", "url": "http://centurylink-software.jobs/xml/28803482/job", "country": "United States", "company": "CenturyLink", "title": "IP Business Technician", "reqid": "5992BR", "state": "Florida", "state_short": "FL", "location": "TALLAHASSEE, FL", "uid": 28803482}, {"country_short": "USA", "city": "SAN ANTONIO", "description": "EEO Statement CenturyLink is proud to be an Equal Opportunity Employer.\u00a0 We value diversity and maintain a drug-free workplace.\u00a0 Any offer of employment is contingent upon the results of a pre-employment drug test and background check.\nTitle OPERATIONS TECHNICIAN 3 - FED/NATL\nReq ID 5993BR\nPosting Location TX,SAN ANTONIO\nVA,HERNDON\nBusiness Unit Enterprise Markets Group\nPosition Classification Management\nJob Description \n* Remotely troubleshoot and repair user applications/services\n\n\n* Respond to the escalation of trouble reports by isolation of problem and mobilization of resources capable of affecting a resolution in a manner which least disrupts customer service \u00b7 Use software and hardware tools to identify and diagnose network status and performance\n\n\n* Establish and maintain system requirements as identified by customer directives and as coordinated/established with network engineers, security requirements, program management and vendors\u2019 capabilities\n\n\n* Manage and participate in enterprise-level projects encompassing systems, networks, and SAN/NAS storage\n\n\n* Perform system backups and recoveries\n\n\n* Maintain and monitor anti-virus server and clients\n\n\n* Maintain and monitor file, e-mail and backup servers\n\n\n* Implement software patches and security updates as required\n\n\n* React quickly and competently to identify, track, document, escalate, and resolve immediate network vulnerabilities/threats \u00b7 Conduct risk assessments to identify possible security violations\n\n\n* Assess risk factors and advise on vulnerability to attack from a variety of sources and procedures and methods for protection of systems and applications\n\n\n* Oversee/monitor technical status of systems and equipment to address potential technical problems\n\n\n* Inspect and analyze equipment/systems performance to determine maintenance and repair requirements\n\n\n* Develop and implement detailed standard operations procedures dealing with Network Support Center operations\n\n\n* Provide project status to management\n\n\n* Provide after-hours support on an on-call basis, as required\nJob Requirements \n* Six or more years of experience in a client-server environment\n\n\n* Experience in Microsoft products to include Active Directory, SQL Server 05/08, Windows Server 03/08, Office SharePoint Server or Windows SharePoint Services Windows Server Update Services (SMS), and Exchange 2003 and 2007\n\n\n* Experience in BMC Remedy Demonstrated advanced hardware and software troubleshooting skills\n\n\n* Extensive experience in information systems architecture, computer networking, telecommunications and communications protocols\n\n\n* Demonstrated experience in identifying, troubleshooting and resolving complex problems quickly and effectively\n\n\n* Knowledge of Wide Area Network security requirements and techniques for protecting computer systems/networks from viruses, data tampering, and unauthorized system entry\n\n\n* Knowledge of long haul communications equipment such as SONET, ATM, fiber optical multiplexers and DWDM\n\n\n* Understanding of LAN/WAN software/hardware technical support; familiarity with optical and IP products, particularly Ciena optical and Cisco IP routing devices\n\n\n* Experience with broadband circuit maintenance/restoration, provisioning databases and circuit activations\n\n\n* Demonstrated experience working with cross-functional teams to develop new solutions\n\n\n* Possess advanced interpersonal skills, excellent written and spoken communication skills, project professionalism in all aspects of personal appearance and customer interaction \u00b7\n\n\n* Must be able to work both independently and as a team member\n\n\n* Flexibility with regard to work levels and shift accommodation is imperative \u00b7 Current Top Secret Clearance/SSBI is required\n\n\n* Bachelor\u2019s degree in an Information Technology field preferred\n\n\n* MCSE, CCNA, Security+, GSEC, CISSP certifications strongly desired\nCompany Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.\u00a0 Our combination of business and residential service solutions \u2013 including home and wireless voice solutions and digital television \u2013 provide innovative solutions to our customers.\u00a0 CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.\u00a0 CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.\nDisclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.\u00a0 Job duties and responsibilities are subject to change based on changing business needs and conditions.", "date_new": "2012-05-18 20:43:54", "url": "http://centurylink-software.jobs/xml/28803473/job", "country": "United States", "company": "CenturyLink", "title": "OPERATIONS TECHNICIAN 3 - FED/NATL", "reqid": "5993BR", "state": "Texas", "state_short": "TX", "location": "SAN ANTONIO, TX", "uid": 28803473}, {"country_short": "USA", "city": "BELLEFONTAINE", "description": "EEO Statement CenturyLink is proud to be an Equal Opportunity Employer.\u00a0 We value diversity and maintain a drug-free workplace.\u00a0 Any offer of employment is contingent upon the results of a pre-employment drug test and background check.\nTitle COMMUNICATIONS TECH-CWA\nReq ID 5966BR\nPosting Location OH,BELLEFONTAINE\nBusiness Unit RMG - Eastern Region\nPosition Classification Represented\nJob Description \nThis Communications Technician maintains several central offices in the Bellefontaine,Ohiodistrict. This position is critical to the installation and maintenance of special services circuits, directly affecting service metrics including circuit Mean Time to Repair and HSI order commitment and repair.\n\nATTN Bidders: The selection process is governed by the local collective bargaining agreement.\n\nJob positng date: May 17, 2012\nJob removal date: May 24, 2012\n\n\nJob responsibilities include, but are not limited to\n\n\n* Maintain central office and remotes; monitor, install, maintain and repair all digital/analog equipment such as switching, carrier systems, high-speed Internet, ISDN, span lines, Hi-Caps, fiber optics, data circuits, etc.\n\n* Analyze and repair digital equipment using technical meters such as transmission test sets, volt/ohm meters, oscilloscope, TDR's, OTDR's (optical meters), BER test equipment, laptop computers, frequency meters, error rates, and synchronization meters.\n\n* Use a variety of test equipment to isolate, identify, and analyze equipment trouble and take appropriate maintenance action.\n\n* Comprehend and relate complex circuit descriptions of both analog and digital fields.\n\n* Understand flow charts, equipment manuals, technical documentation, and/or computer printouts for the purpose of trouble shooting and maintaining digital and analog systems.\n\n* Relate with customers and employees, and other department personnel to resolve technical problems.\n\n* Advise the Supervisor of all changes and/or problems on a continuing basis. Perform service orders, trouble resolution, provisioning, and work order routines.\n\n* Operate and maintain computer systems and support devices; install and test system upgrades.\n\n* Respond to emergency service-affecting situations. Assist in trouble isolation of network and subscriber loop problems.\n\n* Maintain and correct records in all related databases.\n\n* Participate and perform to minimum standards in the iLead program.\n\n* Observe all safety rules and regulations.\n\n* Assist other technical personnel in their performance of duties when requested.\n\n* Assume all other duties as assigned.\nJob Requirements \n\u00b7 Associates degree in electronics, communications, or a related field or the equivalent in training and experience.\n\u00b7 Five years of current experience in a related telephony field or the equivalent in training and experience.\n\u00b7 Incumbent must be technically proficient in order to perform the specific work requirements of the job in the particular location.\n\u00b7 Basic AC/DC knowledge.\n\u00b7 Effective oral and written communication skills, particularly in detailing technical information.\n\u00b7 Must be able to carry a minimum of 75 pounds.\n\u00b7 Must possess a validOhiodriver\u2019s license and maintain a safe driving record.\n\u00b7 Ability to maintain an excellent attendance record.\n\u00b7 Must have capability to distinguish colors on coded records, equipment, and facilities.\n\u00b7 Ability to identify and distinguish audible tones/levels.\n\u00b7 Must have working knowledge of PC operating systems, including basic computer operational tasks.\n\u00b7 Must be able to respond to after hour call-outs, work overtime, shift, weekends, and holidays as required.\n\u00b7 Ability to work outside in all weather conditions and at various hours of the day/night.\n\u00b7 Ability to adapt quickly to new technology/equipment/platforms.\n\u00b7 Travel as required to assist in other work locations or to attend out-of-town training.\n\u00b7 Ability to climb towers and ladders to inspect antennas and transmission lines, as required.\n\u00b7 Must successfully complete basic competence tests, as required.\n \nPreferred Qualifications:\n\n\u00b7C2Pexperience preferred, with an understanding of Centrex and Trunk Translations.\n\u00b7 Fujitsu and Alcatel Fiber Optic transport experience.\n\u00b7 Network +, A +, CCNA, Microsoft, Cisco certifications.\n\u00b7 NGDLC Systems experience. Certification or equivalent training in the maintenance and operation of Tellabs, Calix, Lucent, and Adtran systems.\n\u00b7 Certification or equivalent training in networking technology and LAN/WAN equipment such as Ethernet switches, routers, ATM, frame relay, and IP protocols.\n\u00b7 Installation and configuration of CPE hardware and software for connection to strategic network services to include frame relay, HiCap, xDSL, and other systems utilized by CenturyLink.\n\u00b7 Configure and troubleshoot LAN/WAN systems to include routers, switches, hubs, transceivers, servers, and programming ATM based DSL services.\n\u00b7 Knowledge of SS7 networks in theory.\n\u00b7 Experience and/or training in copper transmission systems, fiber optics transmission systems, installation, testing and troubleshooting (DSO, DS2, DS3, SONET, PON, etc.).\n\u00b7 Ability to analyze the performance of switching and peripheral data systems and initiate corrective action when needed.\n\u00b7 Certification or equivalent training in the maintenance and operation of Voice Mail systems.\n\u00b7 Experience installing and troubleshooting T1 and DS3 circuits, microwave radios, digital loop carrier, high-speed internet, voice mail systems, E911 equipment, and services.\n\u00b7 Knowledge of transmission and supervision characteristics. \nCompany Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.\u00a0 Our combination of business and residential service solutions \u2013 including home and wireless voice solutions and digital television \u2013 provide innovative solutions to our customers.\u00a0 CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.\u00a0 CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.\nDisclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.\u00a0 Job duties and responsibilities are subject to change based on changing business needs and conditions.", "date_new": "2012-05-17 19:49:12", "url": "http://centurylink-software.jobs/xml/28766662/job", "country": "United States", "company": "CenturyLink", "title": "COMMUNICATIONS TECH-CWA", "reqid": "5966BR", "state": "Ohio", "state_short": "OH", "location": "BELLEFONTAINE, OH", "uid": 28766662}, {"country_short": "USA", "city": "WINTER PARK", "description": "EEO Statement CenturyLink is proud to be an Equal Opportunity Employer.\u00a0 We value diversity and maintain a drug-free workplace.\u00a0 Any offer of employment is contingent upon the results of a pre-employment drug test and background check.\nTitle Network Engineer II\nReq ID 5963BR\nPosting Location FL,WINTER PARK\nBusiness Unit Network Operations\nPosition Classification Management\nJob Description \nCenturyLink is the third largest telecommunications company in the United States. The company provides broadband, voice and wireless services to consumers and businesses across the country and advanced entertainment services under the CenturyLink\u2122 Prism\u2122 TV and DIRECTV brands. In addition, the company provides data, voice and managed services to business, government and wholesale customers in local, national and select international markets through its high-quality advanced fiber optic network and multiple data centers. CenturyLink also is recognized as a leader in the network services market by key technology industry analyst firms, and is a global leader in cloud infrastructure and hosted IT solutions for enterprises through Savvis, a CenturyLink company. CenturyLink's customers range from Fortune 500 companies in some of the country's largest cities to families living in rural America. Headquartered in Monroe, La., CenturyLink is an S&P 500 company and is included among the Fortune 500 list of America's largest corporations. For more information, visitwww.centurylink.com.\n\nJob Responsibilities:\n\n\n\n\n* The main focus of this position is to create/maintain production support for applications used by our primary user groups around network services impacting our external customers.\n\n* The primary support will include web tools, scripts, data analysis and reporting in support of user groups involved in Service Delivery, provisioning and activation operations.\n\n* This position works extensively with the business operations groups as well as with other support personnel and developers for upstream and downstream systems to problem solve issues for end users of the applications and other systems in service to our external customers.\n\n* The supported applications and tools promote efficiency, stability, reliability, and data flow through applications through proactive activities, identifying and analyzing potential improvements toward those ends. \n\n* This position requires a unique/specific skill set of programming/analytical skills as well as knowledge of DSL/HSI, MOE, Ethernet, ATM network services and Network Operations.\n\n* Other projects involving Oracle and Web development may be assigned.\n\n* This position will involve working closely with other members of the NSM Staff to provide technical direction and support.\n\n\nBasic Job Qualifications:\n\n\n* Bachelors Degree in Computer Science or related discipline plus 5 years related experience or equivalent combination of education and experience.\n\n* Verbal, written and interpersonal communication skills. Written skills to include demonstrated ability to create and modify process documents, work instruction documents and other documents that are distributed to a wide audience. \n\n* Ability to solve complex analytical challenges, independently analyze information and make recommendations based on analysis.\n\n* Proven collaborative skills in reaching a team approach to accomplishing work.\n\n* Ability to organize and prioritize multiple tasks and meet deadlines.\n\n* Proven ability to work in a customer service oriented organization, with working knowledge of Agile development methodologies\n\n* Experience using Computer Systems (Skills required include: UNIX, Windows, SQL and shell scripting, as well as the following: Oracle, Perl, C# (.Net), XML, Java, DB/2.\n\n* Experience using Windows-based applications including word processing, spreadsheet, and work flow and database software.\n\n* Excellent negotiating and persuasive skills\n\n* Ability to motivate others, use good teamwork skills, including development of interdepartmental relationships and the ability to make complex decisions.\n\n* Demonstrates high personal work standards.\n\n* Embraces change, inspires trust, communicates in all directions and a continuous learner\n\n* Has a track record as a self starter with the ability to work well with minimal direction and the discipline to meet deadlines on time. \n\n\nPreferred Job Qualifications:\n\n\n* Familiarity with Network Services applications, user groups or their processes and previous experience with the ISYS, MetaSolv and CIRAS databases and/or DSL/HSI provisioning. \n\n* Knowledge of development methodologies and ITIL/SDLC principles.\n\n* Knowledge of the ATM, Frame Relay and MOE networks.\n\n* Knowledge of ISYS, MetaSolv, and CIRAS will be a significant asset\n\n* Recent background in Telecommunications Operations\nOther Job Requirements:\n\n\n* Must be able to prioritize multiple projects and perform under pressure.\n\n* Must negotiate timeframes for completion and meet critical deadlines.\n\n* Must be willing and able to work with other coworkers to complete job assignments.\n\n* Successful completion and passage of all applicable employment testing and interview.\n\nCompany Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.\u00a0 Our combination of business and residential service solutions \u2013 including home and wireless voice solutions and digital television \u2013 provide innovative solutions to our customers.\u00a0 CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.\u00a0 CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.\nDisclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.\u00a0 Job duties and responsibilities are subject to change based on changing business needs and conditions.", "date_new": "2012-05-17 19:48:51", "url": "http://centurylink-software.jobs/xml/28766653/job", "country": "United States", "company": "CenturyLink", "title": "Network Engineer II", "reqid": "5963BR", "state": "Florida", "state_short": "FL", "location": "WINTER PARK, FL", "uid": 28766653}, {"country_short": "USA", "city": "MONROE", "description": "EEO Statement CenturyLink is proud to be an Equal Opportunity Employer.\u00a0 We value diversity and maintain a drug-free workplace.\u00a0 Any offer of employment is contingent upon the results of a pre-employment drug test and background check.\nTitle Analyst II\nReq ID 5962BR\nPosting Location LA,MONROE\nBusiness Unit Finance\nPosition Classification Management\nJob Description We have an immediate opening for an Analyst II to create and run queries using SQL and analyze results. The Analyst II is responsible for bill message input/validation and bill due date calculations. The Analyst II will manage various Ensemble tables-QA parameters, bill due date, customer contact numbers, etc. The Analyst II will update cycle folders with due dates and bill message information, run scripts to identify customers for bill messages, and participate in testing and validation of billing system upgrades. The Analyst II will automate manual billing processes.\n\nResponsibilities:\n\n\n* Input/validate bill messages in the tables system.\n* Calculate Regulatory due dates and enter data in to the bill due date table.\n* Maintain various tables-QA parameters, CCN table, bill due date table.\n* Prepare for bill audit by organizing cycle information for the bill auditors.\n* Research production bill message/due date issues reported by bill auditors.\n* Meet bill message/due date cycle deadlines in a fast paced environment.\n* Assist trending analyst with cycle revenue variances.\n* Provide backup for bill statistics analyst as well as other department personnel.\n* Other duties as assigned.\nMinimum Qualifications:\n\n* Bachelor's degree in Business related field or CIS.\n* Two or more years experience in Business related field or CIS.\n* Strong analytical and problem solving skills as well as the ability to multi task.\n* Excellent working knowledge of personal computers and related software for word processing, spreadsheets and database software (Microsoft Word, Excel, and Access).\n* Extensive General knowledge of SQL.\n* Ability to explain revenue impacting variances.\n* Detail and process oriented with the ability to organize and set priorities.\n* Ability to complete assignments and begin projects with minimum supervision.\n* Excellent oral and written communication skills and the ability to interact well with others.\n* Ability to work overtime as necessary.\nPreferred Qualifications:\n\n* Two or more years experience in the telecommunications industry.\n* Knowledge of the bill message and bill audit process.\n* Experience with Ensemble onlines.\n* Experience in explaining revenue impacting variances.\n* Advanced Excel and SQL knowledge.\n* Working knowledge of the Company's operating and billing procedures.\n\n\nJob Requirements \nCompany Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.\u00a0 Our combination of business and residential service solutions \u2013 including home and wireless voice solutions and digital television \u2013 provide innovative solutions to our customers.\u00a0 CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.\u00a0 CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.\nDisclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.\u00a0 Job duties and responsibilities are subject to change based on changing business needs and conditions.", "date_new": "2012-05-17 19:48:20", "url": "http://centurylink-software.jobs/xml/28766642/job", "country": "United States", "company": "CenturyLink", "title": "Analyst II", "reqid": "5962BR", "state": "Louisiana", "state_short": "LA", "location": "MONROE, LA", "uid": 28766642}, {"country_short": "USA", "city": "OLIVE BRANCH", "description": "EEO Statement CenturyLink is proud to be an Equal Opportunity Employer.\u00a0 We value diversity and maintain a drug-free workplace.\u00a0 Any offer of employment is contingent upon the results of a pre-employment drug test and background check.\nTitle CUSTOMER CARE CONSULTANT\nReq ID 5957BR\nPosting Location MS,OLIVE BRANCH\nBusiness Unit RMG - Southern Region\nPosition Classification Management\nJob Description \nWe are currently seeking a Customer Care Consultant in our Olive Branch, MS office. Be responsible for handling customer service and repair calls for our service. Also get an opportunity to make sales and earn incentives!\nAs a customer care consultant, the applicant will be responsible for taking care of our customers needs and delivering great service. The consultant will handle billing issues in person and over the phone, take payments, and be responsible for ethically maintaining and exceeding a monthly sales quota.\nResponsibilities:\nInteract with customers in person or by telephone to process telephone and other telecommunications-related orders for new installations, disconnections, moves, adds, long distance carrier changes, customer record maintenance, and other telephone service arrangement. Complete and process service orders as needed ensure timely installation or service for the customer.\n\n\nSell products and services to customers coming into the customer care location and provide information on products to meet their current and future requirements. Meet assigned goals for sales, quality assurance and other performance goals and quotas as assigned.\n\nReceive customer payments for current or future service billings in the form of cash, personal checks, or credit /debit cards.\n\nRespond to customer requests for information regarding billing. Answer service or billing questions and resolve issues regarding local telephone service. Utilize appropriate judgment and follow Company policies when applying billing adjustments to ensure customer satisfaction.\n\nKeep abreast of and adhere to CenturyLink service offerings, promotions, policies and procedures.\n\nPost payments received from walk-in customers, night drop boxes, post office, pay station, pay phones or other sources in the appropriate database system Balance cash drawers, and prepare bank deposits. Forward daily cash balancing worksheets to the appropriate location for recording and processing following established Company policies and procedures. Perform monthly cash reconciliation's and work with the corporate offices to resolve any identified cash discrepancies.\n\nDemonstrate telephone services, equipment, accessories, or Internet service displays featured in the customer care location as time allows. Explain what our services do and guide customers in exploring and test-driving services to help them discover the best ones for them.\n\nProvide Company forms and other supplies to pay station collection sites to ensure the appropriate forms are available at the payment location. The non-essential functions below are representative of other duties that may be performed by this position as time permits. Incumbents may be required to perform any combination or all of these non-essential functions:\n\nOpen, sort and distribute mail.\n\nMonitor and maintain inventory levels of office supplies for department use. Initiate purchase orders as necessary to meet office supply requirements.\n\nPrepare, process and track requisitions and purchase orders using the Envision database system which may also include entering, receiving and shipping.\n\nEnter employee time into the Envision database system to include hours charged to a specific Work Order or Service Request.\n\nEnter data into electronic database systems as required to maintain logs and records of department activities.\n\n\nHigh school diploma or GED.\n\nMinimum one year customer service or general office experience or the equivalent in training and experience.\n\nSix months proven sales experience; preferably in a quota or commission driven environment.\n\nWorking knowledge of mainframe and personal computers and related software to include database applications, word processing and spreadsheets.\n\nGood verbal and interpersonal communication skills to interact with customers and company personnel in a professional manner.\n\nAbility to sell customers an intangible product face-to-face.\n\nAbility to gain knowledge of CenturyLink\u2019s service order systems, billing system, treatment and collection systems, and cash entry systems.\n\nAbility to gain knowledge of telephone services available, customer service policies and procedures, as well as policies and procedures of related departments and to comply with all.\n\nExperience handling cash payments and balancing a cash drawer.\nPreferred Qualifications:\n\n\n\nKnowledge of the telecommunications industry and how it operates\n\nAbility to sell customers an intangible product.\nBe an integral part of the action and grow with us as we lead the communications industry into the future. Take command of your career: submit your interest today!\nAt CenturyLink we believe in investing in our employees. Strong benefits and salary packages, tuition reimbursement, and a variety of performance incentives are only the beginning.\nCenturyLink is proud to be an EEO/AA employer. We value diversity and maintain a drug-free workplace.\n\nCompany Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.\u00a0 Our combination of business and residential service solutions \u2013 including home and wireless voice solutions and digital television \u2013 provide innovative solutions to our customers.\u00a0 CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.\u00a0 CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.\nDisclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.\u00a0 Job duties and responsibilities are subject to change based on changing business needs and conditions.", "date_new": "2012-05-16 20:05:44", "url": "http://centurylink-software.jobs/xml/28739623/job", "country": "United States", "company": "CenturyLink", "title": "CUSTOMER CARE CONSULTANT", "reqid": "5957BR", "state": "Mississippi", "state_short": "MS", "location": "OLIVE BRANCH, MS", "uid": 28739623}, {"country_short": "USA", "city": "LA CROSSE", "description": "EEO Statement CenturyLink is proud to be an Equal Opportunity Employer.\u00a0 We value diversity and maintain a drug-free workplace.\u00a0 Any offer of employment is contingent upon the results of a pre-employment drug test and background check.\nTitle COORDINATOR 2\nReq ID 5950BR\nPosting Location WI,LA CROSSE\nBusiness Unit RMG Consumer Customer Care\nPosition Classification Management\nJob Description \nLocation:La Crosse, WI\n\nJob Description:\nUnder minimal supervision, the Coordinator 2 performs and coordinates complex assignments and tasks to ensure the accurate and timely completion of department projects consistent with department goals and objectives.\n\n* Plan, organize, and coordinate projects and work activities to meet established department guidelines and changing priorities within the department.\n\n* Duties vary and are complex requiring extensive knowledge of the department and its operating procedures.\n\n* May be required to assist with operating budget preparation and analysis.\n\n* May be required to assist in the preparation of budget variance reports or researching budgeting items.\n\n* Develop and recommend processes and procedures to enhance department workflow.\n\n* Prepares and maintains a wide variety of word processing, spreadsheet, database, and graphics documents in support of the department.\n\n* Streamline data formats and may develop new worksheets, databases, or other software tools to facilitate data entry and tracking.\n\n* Coordinates various assigned project activities that may include gathering and reviewing a variety of data using company resources, compiling and formatting data to a finished product, and getting necessary approvals in order to meet requirement management timelines.\n\n* Ensure compliance of CenturyLink\u2019s policies and procedures for company personnel, vendors, and customers.\n\n* Communicate with other departments and department staff regarding project requirements, timelines, or project-related information. May perform special projects or other duties as assigned.\n\n* May provide work direction or scheduling for other department staff.\n\n* Act as a technical resource for other less experienced staff.\nJob Requirements \nBasic Qualifications:\n\n* Associates degree in business or a related field or the equivalent in training and education.\n\n* Minimum four years business experience in specific area related to job responsibilities or the equivalent in training and experience.\n\n* Highly proficient in the use of various office equipment, mainframe and personal computers, and related software to include word processing, spreadsheets and databases including the use of advanced features such as macros, pivot tables, etc.\n\n* Experience that demonstrates organizational and leadership skills associated with project management.\n\n* Demonstrated ability to work well under pressure and handle multiple projects/objectives.\n\n* Strong problem solving skills.\n\n* Must possess excellent verbal and written communication skills.\n\n* Ability to independently exercise sound judgment and ensure that issues are brought to the attention of appropriate staff members.\n\n* Willingness to work overtime hours as needed to meet required timelines.\n\n* Ability to establish and maintain effective working relationships with individuals from all levels of the organization and a variety of external vendors.\n\nPreferred Qualifications:\n\n* High level knowledge of Microsoft Office products.\n\n* Experience with web page design and maintenance.\nCompany Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.\u00a0 Our combination of business and residential service solutions \u2013 including home and wireless voice solutions and digital television \u2013 provide innovative solutions to our customers.\u00a0 CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.\u00a0 CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.\nDisclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.\u00a0 Job duties and responsibilities are subject to change based on changing business needs and conditions.", "date_new": "2012-05-16 20:05:03", "url": "http://centurylink-software.jobs/xml/28739604/job", "country": "United States", "company": "CenturyLink", "title": "COORDINATOR 2", "reqid": "5950BR", "state": "Wisconsin", "state_short": "WI", "location": "LA CROSSE, WI", "uid": 28739604}, {"country_short": "USA", "city": "COLORADO SPRINGS", "description": "EEO Statement CenturyLink is proud to be an Equal Opportunity Employer.\u00a0 We value diversity and maintain a drug-free workplace.\u00a0 Any offer of employment is contingent upon the results of a pre-employment drug test and background check.\nTitle IPTV SERVICES ENGINEER\nReq ID 5955BR\nPosting Location CO,COLORADO SPRINGS\nBusiness Unit RMG - Mountain Region\nPosition Classification Management\nJob Description Job Description:\n\nWe have an immediate need for an IPTV Services Engineer who will be responsible for engineering, implementing, researching, developing, trouble shooting and maintaining an IPTV video infrastructure (Including Microsoft Mediaroom).\n\nJob Functions: \n\n\n\n* Support IPTV video operating center including researching, fixing and clearing trouble tickets.\n\n* Engineer, implement, and support Video Head-End equipment: Satellite Dishes, Antennas,Receivers, Encoders, etc.\n\n* Engineer, implement, and support Video Network equipment: Routers, Switches, DSLAMs, Residential Gateways, etc.\n\n* Engineer, implement, and support the Microsoft Mediaroom IPTV Middleware System. This system includes the following technologies: 1)Windows Server 2003 & 2008, 2)Active Directory, 3) IIS, 4)SQL Server 2005 & 2008,\n\n* SMS\\SCCM, 6)MOM\\SCOM, 7)Certificate Infrastructures,etc.\n\n* Manage and stage content with programmers including DRM, AD insertions, blackouts, Video On Demand.\n\n* Develop and maintain change control process for integrated IPTV solution including software, middleware, encoders, DRM and set tops. Schedule and perform routine maintenance.\n\n* Understand and support physical delivery architecture including; ADSL2+, VDSL2, Bonded, GPON. \nAssume other duties as assigned.\n\nJob Requirements \n\n* Bachelors degree in Computer Science, IT, IS or related technical field (or equivalent work experience).\n\n* Strong verbal and written communication skills.\n\n* Valid driver's license and acceptable driving record required.\n\n* 2+ years experience in a minimum of one of the following four specialty areas:\n\n* A. Microsoft Engineer \u2013 Expertise in design, implementation, and support of Microsoft network and application infrastructures. MCSE type.\n\n* B. Microsoft Developer \u2013 Expertise in design and development of leading-edge business solutions with Microsoft tools, technologies, platforms, and the Windows operating system. MCSD type.\n\n* C. Network Engineer - Expertise in design, implementation, and support of Network infrastructures.\n\n* D. Head-End / Video Engineer - Expertise in design, implementation, and support of Video Infrastructures, especially IP-based infrastructures. \nPreferred: \n\n\n\n* IPTV experience, especially Microsoft Mediaroom.\n\n* Video Head-End experience.\n\n* Network Routing and switching experience.\n\n* The following Microsoft certifications: MCSE, MCDBA, MCSD, MCAD, MCPD, MCITP.\n\n* The following network certifications: CCNA, CCNP, CCIE, or Alcatel-Lucent router certs.\n\n* SBE or other video based certifications\n\n* Knowledge of alternate areas such as Linux, scripting, television operations\nCompany Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.\u00a0 Our combination of business and residential service solutions \u2013 including home and wireless voice solutions and digital television \u2013 provide innovative solutions to our customers.\u00a0 CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.\u00a0 CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.\nDisclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.\u00a0 Job duties and responsibilities are subject to change based on changing business needs and conditions.", "date_new": "2012-05-16 20:05:00", "url": "http://centurylink-software.jobs/xml/28739599/job", "country": "United States", "company": "CenturyLink", "title": "IPTV SERVICES ENGINEER", "reqid": "5955BR", "state": "Colorado", "state_short": "CO", "location": "COLORADO SPRINGS, CO", "uid": 28739599}, {"country_short": "USA", "city": "CHARLOTTESVILLE", "description": "EEO Statement CenturyLink is proud to be an Equal Opportunity Employer.\u00a0 We value diversity and maintain a drug-free workplace.\u00a0 Any offer of employment is contingent upon the results of a pre-employment drug test and background check.\nTitle RETAIL SALES CONSULTANT\nReq ID 5941BR\nPosting Location VA,CHARLOTTESVILLE\nBusiness Unit RMG - Southern Region\nPosition Classification Management\nJob Description \nThe Retail Sales Consultant is responsible for interacting with individual residential and small business customers, either in person or by telephone, for the purpose of collecting, posting, depositing and reconciling customer payments received by the customer care location including pay stations, night deposit boxes, pay telephones or other sources as necessary. In addition, this position will provide service to customers by means of processing service requests, billing issue resolution and sales of new products and services. Generate revenue by promoting, demonstrating and selling features, products and services to new and existing accounts.\nResponsibilities:\nInteract with customers in person or by telephone to process orders for new installations, disconnections, moves, adds, long distance carrier changes, customer record maintenance, and other telephone service arrangement. Complete and process service orders as needed to ensure timely installation or service for the customer.\nSell products and services to customers coming into the customer care location and provide information on products to meet their current and future requirements. Meet assigned goals for sales, quality assurance and other performance goals and quotas as assigned.\nReceive customer payments for current or future service billings in the form of cash, personal checks, or credit /debit cards.\nUpdate the Customer Service Database system for billing address corrections or other information as needed to ensure accurate and up-to-date records.\nRespond to customer requests for information regarding billing. Answer service or billing questions and resolve issues regarding local telephone service. Utilize appropriate judgment and follow Company policies when applying billing adjustments to ensure customer satisfaction.\nKeep abreast of and adhere to CenturyLink\u2019s service offerings, promotions, policies and procedures.\nPost payments received from walk-in customers, night drop boxes, post office, pay station, pay phones or other sources in the appropriate database system Balance cash drawers, prepare bank deposit and other sources. Forward daily cash balancing worksheets to the appropriate location for recording and processing following established Company policies and procedures. Perform monthly cash reconciliation's and work with the corporate offices to resolve any identified cash discrepancies.\nDemonstrate telephone services, equipment, accessories, or Internet service displays featured in the customer care location as time allows. Explain what our services do and guide customers in exploring and test-driving services to help them discover the best ones for them. Document and maintain appropriate customer documentation as necessary.\nProcess service orders for miscellaneous changes such as PIC changes, optional calling features, service additions or deletions, etc. Provide high-level trouble-shooting for customers with repair issues. Facilitate scheduling repair appointments as necessary.\nProvide Company forms and other supplies to pay station collection sites to ensure the appropriate forms are available at the payment location.\nMake changes in the Customer Service Database system for billing address corrections or other information as needed.\nThe non-essential functions below are representative of other duties that may be performed by this position as time permits. Incumbents may be required to perform any combination or all of these non-essential functions.\nOpen, sort and distribute mail.\nMonitor and maintain inventory levels of office supplies for department use. Initiate purchase orders as necessary to meet office supply requirements.\nPrepare, process and track requisitions and purchase orders using the Envision database system which may also include entering, receiving and shipping.\nEnter employee time into the Envision database system to include hours charged to a specific Work Order or Service Request.\nEnter data into electronic database systems as required to maintain logs and records of department activities.\nPerform special projects or other duties as assigned.\nJob Requirements:\n\nHigh school diploma or GED.\nMinimum one year customer service or general office experience or the equivalent in training and experience.\nWorking knowledge of mainframe and personal computers and related software to include database applications, word processing and spreadsheets.\nGood verbal and interpersonal communication skills to interact with customers and company personnel in a professional manner.\n\nPreferred Qualifications:\nExperience in telecommunications customer service.\nExperience handling cash payments and balancing a cash drawer.\n\n\nCompany Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.\u00a0 Our combination of business and residential service solutions \u2013 including home and wireless voice solutions and digital television \u2013 provide innovative solutions to our customers.\u00a0 CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.\u00a0 CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.\nDisclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.\u00a0 Job duties and responsibilities are subject to change based on changing business needs and conditions.", "date_new": "2012-05-16 20:05:00", "url": "http://centurylink-software.jobs/xml/28739601/job", "country": "United States", "company": "CenturyLink", "title": "RETAIL SALES CONSULTANT", "reqid": "5941BR", "state": "Virginia", "state_short": "VA", "location": "CHARLOTTESVILLE, VA", "uid": 28739601}, {"country_short": "USA", "city": "PORT CHARLOTTE", "description": "EEO Statement CenturyLink is proud to be an Equal Opportunity Employer.\u00a0 We value diversity and maintain a drug-free workplace.\u00a0 Any offer of employment is contingent upon the results of a pre-employment drug test and background check.\nTitle RETAIL SALES CONSULTANT\nReq ID 5935BR\nPosting Location FL,PORT CHARLOTTE\nBusiness Unit RMG - Southern Region\nPosition Classification Management\nJob Description \nThe Retail Sales Consultant is responsible for interacting with individual residential and small business customers, either in person or by telephone, for the purpose of collecting, posting, depositing and reconciling customer payments received by the customer care location including pay stations, night deposit boxes, pay telephones or other sources as necessary. In addition, this position will provide service to customers by means of processing service requests, billing issue resolution and sales of new products and services. Generate revenue by promoting, demonstrating and selling features, products and services to new and existing accounts.\n\nLocation: Port Charlotte, FL\n\nResponsibilities:\n\nInteract with customers in person or by telephone to process orders for new installations, disconnections, moves, adds, long distance carrier changes, customer record maintenance, and other telephone service arrangement. Complete and process service orders as needed to ensure timely installation or service for the customer.\nSell products and services to customers coming into the customer care location and provide information on products to meet their current and future requirements. Meet assigned goals for sales, quality assurance and other performance goals and quotas as assigned.\nReceive customer payments for current or future service billings in the form of cash, personal checks, or credit /debit cards.\nUpdate the Customer Service Database system for billing address corrections or other information as needed to ensure accurate and up-to-date records.\nRespond to customer requests for information regarding billing. Answer service or billing questions and resolve issues regarding local telephone service. Utilize appropriate judgment and follow Company policies when applying billing adjustments to ensure customer satisfaction.\nKeep abreast of and adhere to CenturyLink\u2019s service offerings, promotions, policies and procedures.\nPost payments received from walk-in customers, night drop boxes, post office, pay station, pay phones or other sources in the appropriate database system Balance cash drawers, prepare bank deposit and other sources. Forward daily cash balancing worksheets to the appropriate location for recording and processing following established Company policies and procedures. Perform monthly cash reconciliation's and work with the corporate offices to resolve any identified cash discrepancies.\nDemonstrate telephone services, equipment, accessories, or Internet service displays featured in the customer care location as time allows. Explain what our services do and guide customers in exploring and test-driving services to help them discover the best ones for them. Document and maintain appropriate customer documentation as necessary.\nProcess service orders for miscellaneous changes such as PIC changes, optional calling features, service additions or deletions, etc. Provide high-level trouble-shooting for customers with repair issues. Facilitate scheduling repair appointments as necessary.\nProvide Company forms and other supplies to pay station collection sites to ensure the appropriate forms are available at the payment location.\nMake changes in the Customer Service Database system for billing address corrections or other information as needed.\nThe non-essential functions below are representative of other duties that may be performed by this position as time permits. Incumbents may be required to perform any combination or all of these non-essential functions.\n\nOpen, sort and distribute mail.\nMonitor and maintain inventory levels of office supplies for department use. Initiate purchase orders as necessary to meet office supply requirements.\nPrepare, process and track requisitions and purchase orders using the Envision database system which may also include entering, receiving and shipping.\nEnter employee time into the Envision database system to include hours charged to a specific Work Order or Service Request.\nEnter data into electronic database systems as required to maintain logs and records of department activities.\nPerform special projects or other duties as assigned.\nJob Requirements:\n\nHigh school diploma or GED.\nMinimum one year customer service or general office experience or the equivalent in training and experience.\nWorking knowledge of mainframe and personal computers and related software to include database applications, word processing and spreadsheets.\nGood verbal and interpersonal communication skills to interact with customers and company personnel in a professional manner.\nPreferred Qualifications:\n\nExperience in telecommunications customer service.\nExperience handling cash payments and balancing a cash drawer.\n\n\nCompany Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.\u00a0 Our combination of business and residential service solutions \u2013 including home and wireless voice solutions and digital television \u2013 provide innovative solutions to our customers.\u00a0 CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.\u00a0 CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.\nDisclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.\u00a0 Job duties and responsibilities are subject to change based on changing business needs and conditions.", "date_new": "2012-05-15 19:12:47", "url": "http://centurylink-software.jobs/xml/28706133/job", "country": "United States", "company": "CenturyLink", "title": "RETAIL SALES CONSULTANT", "reqid": "5935BR", "state": "Florida", "state_short": "FL", "location": "PORT CHARLOTTE, FL", "uid": 28706133}, {"country_short": "USA", "city": "MONROE", "description": "Title INVOICE AUDITOR\nReq ID 5926BR\nPosting Location LA,MONROE\nBusiness Unit Customer Implementation Assurance\nPosition Classification Management\nJob Description \nPosition Purpose and Nature of Work:\nTo recover savings from inaccurately billed invoices. Auditing invoices received from CenturyLink contract locators prior to payment processing.\n\nHours: Monday - Friday 8:00 am to 5:00 pm\n\n\nJob Duties:\n\u00b7 Check invoices received from the contract locating companies in all CenturyLink regions for discrepancies.\n\u00b7 Coordinate with CenturyLink Supervisors, Managers and inspectors to verify approvals on hourly billed tickets and mark & standby\u2019s, Interface with Vendors to receive corrected invoices and to ensure accuracy of invoices.\n\u00b7 Tracking and reporting of invoices, billing discrepancies and recovery of invoices.\n\u00b7 Auditing locate vendor invoices \n\u00b7 Coordinate with supervisors, managers and inspectors to receive hourly approval \n\u00b7 Coordinate with locate vendors on correcting discrepancies on invoices. \n\u00b7 Tracking and reporting invoice information. \n\u00b7 Ensuring accuracy of invoices received prior to payment. Estimated recovery for invoice discrepancies across all regions is $32K per month.\n\u00b7 Contract locate vendors, area plant supervisors, area operations managers, contract inspectors and accounts payable.\n\u00b7 Ability to work with little supervision.\n\u00b7 Numerous audits are received via group mailbox on a daily basis.\n\u00b7 Auditing process documents and templates were created and should be followed.\n\u00b7 If approvals are not received and we have reached our deadline the approval must be sent or discrepancies sent to the vendor.\n\u00b7 Individual needs to be able to determine if approval is needed for billing charges based on the contract for the vendor in a specified state.\n\nJob Requirements \nQualifications:\nMust be proficient in Microsoft Excel, Good verbal and written communication skills, detail oriented and ability to work with minimal supervision.\n\nMinimum requirements:\n\u00b7 High School Diploma or GED\n\u00b7 Excellent and effective communication (oral and written) and interpersonal skills\n\u00b7 Strong organizational skills and attention to details.\n\u00b7 Experience or training in the operations of all office equipment\n\u00b7 Proficient in the use of personal computers and related software to include Excel, Word, and Outlook.\n\n\nPreferred qualifications:\n\u00b7 Customer Service\n\u00b7 Accounts payable experience", "date_new": "2012-05-15 19:12:24", "url": "http://centurylink-software.jobs/xml/28706127/job", "country": "United States", "company": "CenturyLink", "title": "INVOICE AUDITOR", "reqid": "5926BR", "state": "Louisiana", "state_short": "LA", "location": "MONROE, LA", "uid": 28706127}, {"country_short": "USA", "city": "MINNEAPOLIS", "description": "EEO Statement CenturyLink is proud to be an Equal Opportunity Employer.\u00a0 We value diversity and maintain a drug-free workplace.\u00a0 Any offer of employment is contingent upon the results of a pre-employment drug test and background check.\nTitle SERVICE ASSURANCE TECHNICIAN\nReq ID 5937BR\nPosting Location MN,MINNEAPOLIS\nBusiness Unit Network Operations\nPosition Classification Represented\nJob Description \nThe Service Assurance Technician (SAT) provides proactive and reactive network surveillance, monitoring, troubleshooting, coordination and restoration of service affecting or potentially affecting network events/issues. The technician also analyzes and diagnoses the output of the network to determine the end-to-end status of the network and its elemental components. They also provide technical assistance to field maintenance personnel, trouble tracking, coordination, notification, escalation, and documentation to resolve events/issues efficiently minimizing network impact. This position is responsible for providing \u201cSuperior Service\u201d. Technicians take appropriate action if network capacity and/or configuration is creating blocking. The incumbent works with vendors, LECs, Voice & Data repair organizations, as well as other internal CenturyLink workgroups. This information is not all inclusive of the entire job responsibilities.\n\n\n\nKnowledge:\n\n\n* Experience working on maintenance assignments related to network equipment to resolve trouble tickets.\n* Basic knowledge of IP architecture and IP routing.\n* Knowledge of DS0/DS1/DS3, SONET, DWDM\n* Understanding of circuits and troubleshooting practices.\n* Experience working with software and hardware tools to remotely identify and diagnose network problems. \n* Previous experience troubleshooting complex network problems involving power, network hardware, routers, CSU, or carrier services.\n* Has ability to understand and isolate physical layer problems.\n* Knowledge of TCP/IP, routing protocols, and IP addressing.\n* Experience Cisco, NORTEL, Tellabs, and Ciena GUI\u2019s.\n* Candidates with testing or design background are encouraged to apply\n\n\nGeneral Work Competencies / Abilities:\n\n\n* Apply excellent customer service skills.\n* The desire to work in a complex and fast-paced 24x7 call center.\n* Demonstrated proficiency with trouble ticketing applications as well as other internal tools.\n* The ability to work off hours/weekends and during holidays.\n* Experience Mentoring/Training/Coaching less experienced employees.\n* Answer inbound calls and/or redirect calls to proper CenturyLink organization if required.\n* Create trouble ticket which summarizes reported trouble. Troubleshooting skills with investigation and resolution.\n* Initiate internal escalations on customer\u2019s behalf and provide follow up.\n* Work in an extremely detailed environment where following explicit processes is paramount to the success of your responsibilities.\n\n\n\n* Ability to work independently with minimal supervision.\n* Ability to manage multiple tasks on time, including ticket administration, communications, and follow up activities.\n* Ability to learn in an \u2018on-the-job\u2019 training environment.\nAbility to work all shifts in a 7x24x365 environment\nJob Requirements \nPreferred Qualifications:\n\n\n* 3+ year of technical customer call center experience.\n* Associate degree in Engineering, Electronics, Networks or related technical or vocational education or equivalent experience or 5+ years of related work experience.\n* Network certifications are a plus.\n\nCompany Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.\u00a0 Our combination of business and residential service solutions \u2013 including home and wireless voice solutions and digital television \u2013 provide innovative solutions to our customers.\u00a0 CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.\u00a0 CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.\nDisclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.\u00a0 Job duties and responsibilities are subject to change based on changing business needs and conditions.", "date_new": "2012-05-15 19:12:14", "url": "http://centurylink-software.jobs/xml/28706124/job", "country": "United States", "company": "CenturyLink", "title": "SERVICE ASSURANCE TECHNICIAN", "reqid": "5937BR", "state": "Minnesota", "state_short": "MN", "location": "MINNEAPOLIS, MN", "uid": 28706124}, {"country_short": "USA", "city": "OZARK", "description": "EEO Statement CenturyLink is proud to be an Equal Opportunity Employer.\u00a0 We value diversity and maintain a drug-free workplace.\u00a0 Any offer of employment is contingent upon the results of a pre-employment drug test and background check.\nTitle PART-TIME: CUSTOMER CARE ASSOCIATE\nReq ID 5936BR\nPosting Location AL,OZARK\nBusiness Unit RMG - Southern Region\nPosition Classification Represented\nJob Description \nPART-TIME Customer Care Associate:\n\nThis position is responsible for interacting with individual\nresidential and small business customers, either in person or by telephone, for the purpose of collecting, posting, depositing and reconciling customer payments received by the customer care location including pay stations, night deposit boxes, pay telephones or other sources as necessary. In addition, this position will provide service to customers by means of processing service requests, billing issue resolution and sales of new products and services. Generate revenue by promoting, demonstrating and selling features, products and services to new and existing accounts.\n\nJob Requirements:\nMinimum Knowledge, Skills, Education and Experience Required for the incumbent to be successful in the job:\n1) High school diploma or GED.\n2) Minimum one year customer service or general office experience or the equivalent in training and experience.\n3) Six months proven sales experience; preferably in a quota or commission driven environment.\n4) Previous inside sales, telemarketing, retail sales, and/or call center experience.\n5) Working knowledge of mainframe and personal computers and related software to include database applications, word processing and spreadsheets.\n6) Good verbal and interpersonal communication skills to interact with customers and company personnel in a professional manner.\n7) Ability to sell customers an intangible product face-to-face. 8) Ability to gain knowledge of CenturyLink's service order systems, billing system, treatment and collection systems, and cash entry systems.\n9) Ability to gain knowledge of telephone services available, customer service policies and procedures, as well as policies and procedures of related departments and to comply with all.\nCompany Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.\u00a0 Our combination of business and residential service solutions \u2013 including home and wireless voice solutions and digital television \u2013 provide innovative solutions to our customers.\u00a0 CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.\u00a0 CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.\nDisclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.\u00a0 Job duties and responsibilities are subject to change based on changing business needs and conditions.", "date_new": "2012-05-15 19:11:43", "url": "http://centurylink-software.jobs/xml/28706116/job", "country": "United States", "company": "CenturyLink", "title": "PART-TIME: CUSTOMER CARE ASSOCIATE", "reqid": "5936BR", "state": "Alabama", "state_short": "AL", "location": "OZARK, AL", "uid": 28706116}, {"country_short": "USA", "city": "DENVER", "description": "EEO Statement CenturyLink is proud to be an Equal Opportunity Employer.\u00a0 We value diversity and maintain a drug-free workplace.\u00a0 Any offer of employment is contingent upon the results of a pre-employment drug test and background check.\nTitle LEAD SOFTWARE DEVELOPER\nReq ID 5853BR\nPosting Location CO,DENVER\nCO,LITTLETON\nBusiness Unit Information Technology\nPosition Classification Management\nJob Description \n\n* Major Responsibilities:\n\n* This individual will be a key leader and contributor in a Business Intelligence / Data Warehousing (BI/DW) Informatica development team.\n\n* The individual must be able to provide technical direction in a collaborative and evolving environment.\n\n* This will require working in a team environment to build consensus through a comprehensive understanding of industry best practices in an Informatica ETL development environment.\n\n* This individual is expected to be the top contributor in a diverse development team and act as a lead to other team members. The individual holding this position will be responsible for contributing to both development and operational efforts .\nJob Requirements \n\n* Required Qualifications :\n\n* In-depth understanding of the Informatica 8.6 architecture and add-ons\n\n* Experience leading teams in designing and implementing a BI/DW Infrastructure on a large scale: ETL, Data Warehouse, Data Marts, and Analytics.\n\n* Experience in defining a suitable architecture for data integration from multiple, disparate data sources (including legacy systems, relational databases, flat files, message queues, spreadsheets, etc.\n\n* Experience with the design of large scale ETL solutions integrating multiple source systems\n\n* Ability to multi-task and handle multiple concurrent projects and efforts.\n\n* Comprehensive knowledge of performance impacts to various best practice implementations.\n\n* Experience on large, complex projects doing requirements elicitation, working directly with business partners\n\n* Experience in proving out the benefits of various out the box Informatica technologies.\n\n* 5-7 years of general Business Intelligence and ETL development\n\n* 5 years minimum using Informatica PowerCenter tool, up to and including v8.6\n\n* 5+ years working in an Oracle DB environment, up to and including Oracle10g. 3+ years Korn Shell (ksh) script language\n\n* Working knowledge with other Informatica products: Advanced Edition, Data Analyzer, Real Time, PowerExchange for Salesforce CRM, Enterprise Grid, Change Data Capture, Metadata Manager Experience with \u201cwaterfall\u201d and \u201citerative\u201d development methods\n\n* Strong IT experience doing high-level and detailed designs, following structured and disciplined design methodologies\n\n* Strong background in designing and implementing complex workflows, including alarming/paging elements\n\n* Experience with all relevant BI infrastructure, including: security, data management, controls, alarming, capacity planning / performance tuning\n\n* Ability/experience providing technical/process direction to other developers, including mentoring others in BI, ETL, Informatica areas\n\n* In-depth understanding of the PowerCenter architecture and add-ons\n\n* General understanding of the Linux/Unix file system and structure\n\n* trong problem solving skills, including direct experience with production systems, and being \u201con-call\u201d\n\n* Strong data analysis and data profiling experience\n\n* Experience identifying and managing data quality issues Should be able to demonstrate leadership in the BI domain, including an active role in BI/Informatica user groups, doing presentations, being conversant in industry/domain directions\n\n* Exceptional time management skills. \nDesired Qualifications:\n\n\n\n* Experience implementing a High Availability BI/DW infrastructure\n\n* Experience with Informatica HA, Grid, CDC, Metadata Manager and RT products and deployments Data Modeling experience, preferably using Designer 2000 or Erwin Integrating Trillium Data Quality with PowerCenter Use of Control-M Scheduling tool Prior telecommunications experienceOther Qualifications:\n\n\n\n* Bachelor's degree in Computer Science, a related field or equivalent experience.\nCompany Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.\u00a0 Our combination of business and residential service solutions \u2013 including home and wireless voice solutions and digital television \u2013 provide innovative solutions to our customers.\u00a0 CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.\u00a0 CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.\nDisclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.\u00a0 Job duties and responsibilities are subject to change based on changing business needs and conditions.", "date_new": "2012-05-15 19:11:28", "url": "http://centurylink-software.jobs/xml/28706103/job", "country": "United States", "company": "CenturyLink", "title": "LEAD SOFTWARE DEVELOPER", "reqid": "5853BR", "state": "Colorado", "state_short": "CO", "location": "DENVER, CO", "uid": 28706103}, {"country_short": "USA", "city": "SIOUX FALLS", "description": "EEO Statement CenturyLink is proud to be an Equal Opportunity Employer.\u00a0 We value diversity and maintain a drug-free workplace.\u00a0 Any offer of employment is contingent upon the results of a pre-employment drug test and background check.\nTitle COORDINATOR 2\nReq ID 5909BR\nPosting Location SD,SIOUX FALLS\nBusiness Unit RMG Consumer Customer Care\nPosition Classification Management\nJob Description \nUnder minimal supervision, the Coordinator II performs and coordinates complex assignments and tasks to ensure the accurate and timely completion of department projects consistent with department goals and objectives. \n\u00b7Develops, plans and manages implementation of activities for highly complex integration and cross-business unit projects/programs primarily directly impacting internal stakeholders.\n\u00b7Plan, organize, and coordinate projects and work activities to meet established department guidelines and changing priorities within the department.\n\u00b7Duties vary and are complex requiring extensive knowledge of the department and its operating procedures\n\u00b7Will be required to assist with operating budget preparation and analysis. Will be required to assist in the preparation of budget variance reports or researching budgeting items\n\u00b7Develop and recommend processes and procedures to enhance department workflow.\n\u00b7Prepares and maintains a wide variety of word processing, spreadsheet, database, and graphics documents in support of the department. Streamline data formats and may develop new worksheets, databases, or other software tools to facilitate data entry and tracking.\n\u00b7Coordinates various assigned project activities that may include gathering and reviewing a variety of data using company resources, compiling and formatting data to a finished product, and getting necessary approvals in order to meet requirement management timelines.\n\u00b7Ensure compliance of CenturyLink\u2019s policies and procedures for company personnel, vendors, and customers.\n\u00b7Communicate with other departments and department staff regarding project requirements, timelines, or project-related information. May perform special projects or other duties as assigned.\n\u00b7May provide work direction or scheduling for other department staff. Act as a technical resource for other less experienced staff.\n\u00b7Will be responsible for tracking of budgets, headcount, agendas and meeting notes, plan updates, calendar, email and phone support, presentations, expenses, travel coordination, team communication, plan updatesWill work closely with supervisors or workingindependently with little supervision as required by the needs of the business\n\u00b7Prepare Daily, Weekly Monthly, Yearly reports, word and spreadsheets\n\u00b7Know/understand the CWA contract and state law requirements.\n\u00b7Perform Coaching database input, reporting, and tracking\n\u00b7Prepare Coaching database audits\n\u00b7Perform audits in center for cost and work performed\n\u00b7Track locate invoices and cost to provide visibility in regards to budget\n\u00b7 Meet or exceed key objective metrics tracked via Scorecard.\n\u00b7 Communicates and models the CenturyLink vision and Unifying Principles\n\n\nPreferred Qualifications\n\u00b7 Knowledge and use of software programs such as: Coaching Database, SAP, CONCUR, Total View, ORKO, Info View, Microsoft Outlook, Microsoft Word, EXCEL, WORD\n\u00b7Customer service experience working with internal and external clients.\n\u00b7Development and management of organizational.\nCompany Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.\u00a0 Our combination of business and residential service solutions \u2013 including home and wireless voice solutions and digital television \u2013 provide innovative solutions to our customers.\u00a0 CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.\u00a0 CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.\nDisclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.\u00a0 Job duties and responsibilities are subject to change based on changing business needs and conditions.", "date_new": "2012-05-14 20:25:08", "url": "http://centurylink-software.jobs/xml/28678057/job", "country": "United States", "company": "CenturyLink", "title": "COORDINATOR 2", "reqid": "5909BR", "state": "South Dakota", "state_short": "SD", "location": "SIOUX FALLS, SD", "uid": 28678057}, {"country_short": "USA", "city": "LA CROSSE", "description": "EEO Statement CenturyLink is proud to be an Equal Opportunity Employer.\u00a0 We value diversity and maintain a drug-free workplace.\u00a0 Any offer of employment is contingent upon the results of a pre-employment drug test and background check.\nTitle SPECIALIST 2\nReq ID 5914BR\nPosting Location WI,LA CROSSE\nBusiness Unit RMG Consumer Customer Care\nPosition Classification Management\nJob Description \nProvide clerical and administrative support for one or more assigned department head, department staff or special project teams. Position incumbents typically perform varied and non-recurring duties to facilitate the current activities of the assigned department head or department staff.\n\n\nResponsibilities:\n1. Type and edit a variety of documents including correspondence, memos, reports, charts or graphs from varied materials. Revise typed materials as directed.\n2. Prepare, process and track requisitions and purchase orders using the SAP database system. Determine accounts, verify availability of funds and assign appropriate codes. Process invoices for payment and resolve discrepancies in monthly budget reports to maintain accurate records of department expenditures.\n3. Maintain department files, records and publications ensuring accurate and logical organization of materials.\n4. Answer and screen telephone calls and visitors. Convey messages to appropriate personnel, answer routine questions and furnish department related information when as required.\n5. Prepare meeting materials to include handouts, graphics, charts and presentations using either hardcopy materials or presentation software. Make copies for meeting participants as needed and ensure all materials are available at the meeting location.\n6. Schedule conferences, meetings, appointments and conference calls for assigned department head or department personnel. Make meeting arrangements, notify attendees, and facilitate meeting room setup and cleanup as required.\n7. Coordinate travel arrangements and confirmations for department head or staff to include arrangements for airline flights, hotel rooms, rental cars or other transportation and travel authorizations as required.\n8. Prepare and process routine forms, documents and correspondence such as timesheets, requisitions, purchase orders, transmittal forms etc. Maintain logs and records of department activities.\n9. May compile, organize and prepare special projects or department reports as assigned.\n10. May open, sort, prioritize and distributes mail for department head or department personnel.\n11. May monitor and maintain inventory levels of office supplies for department use. Initiate purchase orders as necessary to meet department requirements.\n12. May reproduce single or multiple copies of printed or typewritten material using photocopy equipment.\n13. May provide backup for other department or company positions.\n14. May perform other duties as assigned.\n\nPreferred Qualifications:\n1. College level coursework or technical training in grammar, writing, office procedures and practices or standard office equipment or software use.\n\nQualifications:\n1. College Degree BS or equivalent work experience.\n2. Minimum one year of experience in a clerical or administrative position or the equivalent in training and education.\n3. Proficient in the use of standard office equipment to include copy and fax machines, 10-key and typewriters.\n4. Strong working knowledge of personal computers and related software for word processing, spreadsheets and presentation.\n5. Experience in developing and maintaining filing systems for department documents and correspondence.\nCompany Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.\u00a0 Our combination of business and residential service solutions \u2013 including home and wireless voice solutions and digital television \u2013 provide innovative solutions to our customers.\u00a0 CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.\u00a0 CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.\nDisclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.\u00a0 Job duties and responsibilities are subject to change based on changing business needs and conditions.", "date_new": "2012-05-14 20:25:03", "url": "http://centurylink-software.jobs/xml/28678052/job", "country": "United States", "company": "CenturyLink", "title": "SPECIALIST 2", "reqid": "5914BR", "state": "Wisconsin", "state_short": "WI", "location": "LA CROSSE, WI", "uid": 28678052}, {"country_short": "USA", "city": "BAYOU LA BATRE", "description": "EEO Statement CenturyLink is proud to be an Equal Opportunity Employer.\u00a0 We value diversity and maintain a drug-free workplace.\u00a0 Any offer of employment is contingent upon the results of a pre-employment drug test and background check.\nTitle Business Systems Technician\nReq ID 5910BR\nPosting Location AL,BAYOU LA BATRE\nBusiness Unit RMG - Southern Region\nPosition Classification Represented\nJob Description The Business Systems technician sells, installs and maintains all regulated and non-regulated services and equipment offered by CenturyLink. Functions as a critical point of contact for customer in team sales program with business services counterpart and provides consultative advice to customers with technical questions relating to their total communication needs. \n\nThis position is primarily responsible for Business Systems and may require some Plant Tech duties. These include, but are not limited to:\n\n\n\n* Install and support phone systems, IP switches, LAN/WAN networks and 911 systems.\n\n* Install and maintain residential/business POTS line, HDSL, t-spans, cable splicing, buried and aerial cable support and maintenance including climbing poles.\n\n* Test and repair all systems and services using the proper test equipment.\n\n* Install and maintain data services and all associated equipment.\n\n* Be responsible for all repair and returns of equipment and services maintained.\n\n* Conduct professional training and instruction for customers on their new systems and services.\n\n* Maintain expert technical proficiency on all services and systems in CenturyTel\u2019s product line, including successful completion of any required technical certification or training.\n\n* Design system configurations, software, and hardware for customers. Provide this information to team counterpart for pricing and administration.\n\n* Maintain inventory of Key/PBX spare parts, etc. Order equipment, generate material requisitions, repair/return, DESMARS and material received reports as needed.\n\n* Monitor competitive activity in assigned area and relay critical information to management and Region Marketing Department for further action.\n\n* Actively participate and support all marketing activities.\n\n* Conduct effective and courteous communication wth customers and other employees.\n\n* Participate in the Sales \u201cTake the Lead\u201d program. Assist the Sales Department with quotes and meeting with customers and sales to procure sale of CenturyLink products and services.\n\n* Assist other technical personnel in the performance of their duties when requested.\n\n* Relate well with customers, employees and other department personnel.\n\n* Observe all safety rules and regulations.\n\n* Perform assigned work independently.\n\n* Assume all other duties as assigned.\nThe election process will be governed in accordance with the local collective bargaining agreement. Closing date for the submission of bids is: May 28, 2012\nJob Requirements Basic Qualifications:\n\n\n\n* Minimum five (5) years\u2019 experience in the following areas or any combination: installation and maintenance of Key and PBX systems as well as telephone electronics and data systems; installation and maintenance of DSL and Internet service; installation and maintenance of access lines; other relevant technical electronics experience or equivalency.\n\n* Minimum two (2) years\u2019 experience with personal computers and computer networking applications.\n\n* Previous experience operating various maintenance equipment such as multimeters, line test equipment, special circuit test equipment, voltage and ohm meter, side kick test units, and other hand and power tools.\n\n* Technical proficiency to perform the specific work requirements of the job in the particular location.\n\n* Ability to obtain and maintain certifications for PBX, VoIP, and Key system communications equipment for installation and maintenance and for other required certifications for new and emerging technologies.\n\n* Working knowledge of all associated test equipment used to test and repair all systems and services.\n\n* Ability to use laptop PC for troubleshooting systems and maintaining customer record files and critical administrative needs.\n\n* Ability to meet the public, make sales calls, conduct seminars, and make presentations to customers.\n\n* Above average written and oral communication skills.\n\n* Ability to travel overnight as necessary for business requirements and training.\n\n* Ability to respond to after hour call-outs, be on stand-by, work overtime, shift, weekends, and holidays as required.\n\n* Ability to life heavy objects as required.\n\n* Ability to safely climb poles and use ladders.\n\n* Possession of a valid driver\u2019s license. Ability to safely operate company vehicles and equipment, and maintain a safe driving record.\n\n* Experience selling, bidding, and interacting with customers; and/or excellent performance in sales incentive programs.\n\n* Ability to communicate with customers, co-workers, and various business contacts in a professional and courteous manner.\n\n* Ability to distinguish colors on facilities. Must know the telephone industry standard color code.\n\n* Ability to maintain an excellent attendance record. Preferred Qualifications: \n\n\n\n* Associate\u2019s degree in electronics, or the equivalent in training and experience.\n\n* Current CCNT, A+, Network+, CCNA, Cisco, Avaya or VoIP certifications.\n\n* Nortel, Avaya, ShoreTel and Mitel business system certifications .\n\n* Contact Center, Call Pilot, SIP Trunking, and IP Peer Networking.\n\n* Experience with VoIP, Ethernet, broadband networks, IP fundamentals, fiber optic training, and other new and emerging technologies including Prism\n\n* MS Office experience (Word, Excel, PowerPoint, Visio).\n\n* Significant experience selling communications equipment and services.\nCompany Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.\u00a0 Our combination of business and residential service solutions \u2013 including home and wireless voice solutions and digital television \u2013 provide innovative solutions to our customers.\u00a0 CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.\u00a0 CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.\nDisclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.\u00a0 Job duties and responsibilities are subject to change based on changing business needs and conditions.", "date_new": "2012-05-14 20:24:30", "url": "http://centurylink-software.jobs/xml/28678037/job", "country": "United States", "company": "CenturyLink", "title": "Business Systems Technician", "reqid": "5910BR", "state": "Alabama", "state_short": "AL", "location": "BAYOU LA BATRE, AL", "uid": 28678037}, {"country_short": "USA", "city": "MINNEAPOLIS", "description": "EEO Statement CenturyLink is proud to be an Equal Opportunity Employer.\u00a0 We value diversity and maintain a drug-free workplace.\u00a0 Any offer of employment is contingent upon the results of a pre-employment drug test and background check.\nTitle Customer Service Specialist\nReq ID 5885BR\nPosting Location MN,MINNEAPOLIS\nBusiness Unit Network Operations\nPosition Classification Represented\nJob Description \nFunction: Managing DSL, QMOE, ATM, & Frame Relay Network\n\nClassification:Regular Full-Timeemployees are scheduled to work at least forty (40) hours per calendar week.\n\nWage Scale:T\n\nLocation:Minneapolis,MN\n\nJob Description:\n\n\u00b7Responsible for provisioning and repairing Ethernet services (QC MOE), DSL service, and/or ATM/FR service.\n\u00b7Responsible for network monitoring, upgrades and outage management.\n\u00b7Responsible for identifying and resolving customer reported trouble and/or proactively ticketed trouble, answering customer calls, updating customers of status hourly, and working with Local Exchange Carriers and International carriers to resolve trouble. \n\u00b7 Resolves complex trouble tickets.\n\u00b7 Isolates problems on the customer DS0, DS1, and DS3 access circuits on a Frame Relay and ATM network using Naviscore, Cisco Wan Mgr, and INTAS.\n\u00b7 Troubleshoots DSL repair issues on numerous DSL platforms.\n\u00b7Troubleshoots Metro Ethernet Customer Repair issues on the Metro Ethernet platform.\n\u00b7 Solves chronic repair problems by conducting various diagnostic tests using conventional and specialized test equipment and referring to vendor/manufacturer provided documentation to identify the extent and source of obscure, hard-to-resolve problems that have defied routine troubleshooting techniques.\n\u00b7 Resolves complex network problems involving power, network hardware and software, lines, modems and terminals.\n\u00b7 Uses software and hardware tools to identify and diagnose network status and problems.\n\u00b7 Technician for customer/company network systems installation and/or maintenance activities.\nJob Requirements \nBasic Job Qualifications:\n\n* Strong technical skill level working on complex assignments within the network systems installation and/or maintenance activities.\n\n* Familiarity with DS1, DS3, ATM, Frame Relay, DSL, MOE. \n\n* Familiarity with Ethernet\n\n* Familiarity with CISCO systems and Naviscore\n\n* Must be willing to work day, evening, or night shifts; also to work overtime, emergency call-outs, weekends and holidays as required.\n\n* Ability to interface directly with customers.\n\n* Computer literacy, multi-tasking, problem-solving, strong verbal communications, and customer service soft skills are a must.\n\nPreferred Job Qualifications:\n\n* 1+ year experience with DS1, DS3+, ATM, Frame Relay, DSL, MOE. \n\n* 1+ year experience with Ethernet\n\n* CCNP Certification (Certified CISCO Network Professional)\n\nWork Environment:\n\n* Works independently with minimal or no supervision.\n\n* Inbound customer service center \u2013 structured and fast paced.\n\n* Communicates with others to provide technical guidance on systems and components.\n\n* Wears attire that is appropriate for effective interaction with customers.\n\n* Directs the work of others, determines work schedules of others, commits company resources within defined levels, and escalates problems.\n\nThis center is open 24 hours a day, 7 days a week. Employees are required to work varying tours and hours including weekends and holidays and mandatory overtime, depending upon employee skills, abilities and the needs of the business. Hours are based on the needs of the business and are subject to change.\nCompany Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.\u00a0 Our combination of business and residential service solutions \u2013 including home and wireless voice solutions and digital television \u2013 provide innovative solutions to our customers.\u00a0 CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.\u00a0 CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.\nDisclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.\u00a0 Job duties and responsibilities are subject to change based on changing business needs and conditions.", "date_new": "2012-05-11 19:53:45", "url": "http://centurylink-software.jobs/xml/28639481/job", "country": "United States", "company": "CenturyLink", "title": "Customer Service Specialist", "reqid": "5885BR", "state": "Minnesota", "state_short": "MN", "location": "MINNEAPOLIS, MN", "uid": 28639481}, {"country_short": "USA", "city": "LA CROSSE", "description": "EEO Statement CenturyLink is proud to be an Equal Opportunity Employer.\u00a0 We value diversity and maintain a drug-free workplace.\u00a0 Any offer of employment is contingent upon the results of a pre-employment drug test and background check.\nTitle SR ENGINEER\nReq ID 5895BR\nPosting Location WI,LA CROSSE\nBusiness Unit Network Services (Engineering)\nPosition Classification Management\nJob Description The engineer in this position will do detailed engineering and prepare work orders for the purchase and installation of all types of inside plant equipment and work related thereto. The engineer in this position will also assist other departments in the deployment of services to our customers by providing necessary information to them and filling out required system documentation. Under general supervision, the engineer in this position will assists in the preparation of the capital budget for their areas of responsibility.\nJob Requirements \nMust be able to manage network elements for voice and data networks and monitor and evaluate capacity utilization for these networks. Submit capacity triggers as necessary.\nForecast and trend bandwidth growth to produce capacity triggers for bandwidth relief. \n\nDevelopment of plans to augment capacity relief as needed. Trigger projects utilizing the most feasible, practical and economical means.\n\nPerforming of engineering work and applied research, development and design of new projects, to include design, fabrication, modification and evaluation of equipment and devices. \n\nCandidates must be skilled in planning and/or engineering ; Analyzing complex local and wide area network systems and/or customer network environment, including planning, designing, evaluating, selecting operating systems and protocol suites and configuring communication media with concentrators, bridges and other devices. \n\nMust be capable of handling moderately complex engineering assignments. \n\nMust bale to resolve difficult interoperability problems to obtain operation across all platforms including e-mail, files transfer, multimedia, teleconferencing and the like.\n\nMust have experience Configuring systems to user environments. Supports acquisition and implementation of hardware and software as well as subcontractor services.\n\nMust be able to act as a technical project leader or provide work leadership for lower level employees. Knowledgeable about Calix, AdTran, Fujitsu, Aktino, Actelis equipment to name a few. Excludes those with full supervisory responsibilities. \n\nRequires limited direction and guidance. Bachelors degree or equivalent education and experience. 6 - 8 years of related experience.\n\nCompany Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.\u00a0 Our combination of business and residential service solutions \u2013 including home and wireless voice solutions and digital television \u2013 provide innovative solutions to our customers.\u00a0 CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.\u00a0 CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.\nDisclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.\u00a0 Job duties and responsibilities are subject to change based on changing business needs and conditions.", "date_new": "2012-05-11 19:53:43", "url": "http://centurylink-software.jobs/xml/28639480/job", "country": "United States", "company": "CenturyLink", "title": "SR ENGINEER", "reqid": "5895BR", "state": "Wisconsin", "state_short": "WI", "location": "LA CROSSE, WI", "uid": 28639480}, {"country_short": "USA", "city": "MONROE", "description": "Title Security Support Technician\nReq ID 5897BR\nPosting Location LA,MONROE\nBusiness Unit Customer Implementation Assurance\nPosition Classification Management\nJob Description \nPositio\nThe Security Representative-SEC is cross trained in different functions in Central Station operations. They are trained to schedule and bill service calls for technicians. They do all data entry and programming of alarm systems, work with technicians in the field, and handle all functions to put new customers on line.\n\nJob Duties:\n\n\u00b7Enter all customer information in monitoring system for new customers and customers making changes to existing accounts \n\u00b7Write the technical program and download information to security panels in the field \n\u00b7Run all reports on new customers, history of signals, zone list, and program. \n\u00b7Send Thank you packet to new customers including insurance certificate, thank you letter and information letter.\n\u00b7Work reports from monitoring system such as unknown signals and unknown subscriber. \n\u00b7Check and process orders in Ensemble queue daily. \n\u00b7Process maintenance orders by entering data in Dice and signing off in Ensemble for completion of the order. \n\u00b7Disconnect accounts from monitoring by turning service off in system and calling up system through program to stop signals from coming in,\n\u00b7Trouble shoot technical issues with customers and technicians \n\u00b7Act as a back up for operators if busy or short handed by monitoring alarms and answering phones \n\n\nThe Security Representative-SEC is responsible for the data entry on all monitored accounts, the final sign off on billing for new orders and programs the security systems in the field. If alarms are not programmed correctly the direct effect could be that someone\u2019s property is damaged or life is lost due to incorrect or negligent alarm responses from the Security Representatives for which the Company may be liable. If the jobs are not signed off on it time there will be a delay in revenue received.\n\nThe Security Representative SEC has a team Lead that assigns the daily work load and assists with any technical issues but reports to the Supervisor II\n\n\nJob Requirements \nMinimum requirements:\n\n\u00b7High School Diploma or GED.\n\n\u00b7Excellent and effective communication (oral and written) and interpersonal skills\n\n\u00b7Strong organizational skills and attention to details.\n\n\u00b7Experience or training in the operations of all office equipment\n\n\u00b7Proficient in the use of personal computers and related software to include Excel, Word, and Outlook.\n\n\u00b7Willingness to work extended hours, holidays and weekends as necessary.\n\n\nPreferred qualifications:\n\n\u00b7Customer service background\n\n\u00b7Working knowledge of Ensemble", "date_new": "2012-05-11 19:49:26", "url": "http://centurylink-software.jobs/xml/28639446/job", "country": "United States", "company": "CenturyLink", "title": "Security Support Technician", "reqid": "5897BR", "state": "Louisiana", "state_short": "LA", "location": "MONROE, LA", "uid": 28639446}, {"country_short": "USA", "city": "LITTLETON", "description": "EEO Statement CenturyLink is proud to be an Equal Opportunity Employer.\u00a0 We value diversity and maintain a drug-free workplace.\u00a0 Any offer of employment is contingent upon the results of a pre-employment drug test and background check.\nTitle Lead Architect\nReq ID 5877BR\nPosting Location CO,LITTLETON\nLA,MONROE\nBusiness Unit Network Services (Engineering)\nPosition Classification Management\nJob Description The Lead Architect contributes to the overall strategic vision of the Network organization and integrates a broad range of ideas regarding network architecture and validation. The person will be recognized across the organization for network architecture expertise and sought as a resource for resolution of unique or complex network architecture problems. He/she will undertake multiple and highly complex network architecture projects involving multiple disciplines and may impact multiple business units. The person must demonstrate strong written and verbal communications skills. Strong interpersonal skills sufficient for team leadership and working with both suppliers and customers are required.\n\nThe Lead Architect must maintain domain technical expertise for IP/MPLS and Ethernet technologies. He/she will be a mentor to junior architects and engineers. \n\nBU Job Responsibilities from Data Network Strategy and Development:\n\n\n\n\n* Help define architecture for Tier1/Tier2 Internet Service Provider (ISP) and Metro Ethernet Provider.\n* Work closely with Principal Architects and follow developments in IP/Ethernet, transport and Video/IPTV/over the Top, Network Security, Access Networks.\n* Extensive Network (including IP, Ethernet, Transport, Access) technology development knowledge.\n* Consult with leadership, recommend future direction and represent CTL at industry forums.\n* Assist with, and in some cases develop with the definition and execution of proof of concept and validation test cases for complex networks designs and production upgrades.\n* Drive network equipment suppliers to build CTL requirements.\n* Identify equipment (hardware / software) deficiencies to CenturyLink suppliers, and work to a best solution for the CenturyLink network, and our customers.\n* Ability to build Test Plans to qualify the architecture.\n* Develop data and transport strategic plans, mitigating CTL\u2019s long-term risk in technical investments.Training/Certification Requirements: \n\n\n\n* Excellent knowledge of routing protocols like BGP, ISIS, OSPF, MPLS etc.\n* More than 5 years of experience in using routing protocols in complex network design and implementation.\n* Advanced knowledge of Carrier Ethernet CCIE/CCNP certification or equivalent desirable.\n* Working Knowledge of VoIP Based protocols (SIP, H.248, H.323).\n* Bachelors degree or equivalent education and 7+ years related experience. \nCompany Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.\u00a0 Our combination of business and residential service solutions \u2013 including home and wireless voice solutions and digital television \u2013 provide innovative solutions to our customers.\u00a0 CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.\u00a0 CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.\nDisclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.\u00a0 Job duties and responsibilities are subject to change based on changing business needs and conditions.", "date_new": "2012-05-10 20:54:26", "url": "http://centurylink-software.jobs/xml/28614070/job", "country": "United States", "company": "CenturyLink", "title": "Lead Architect", "reqid": "5877BR", "state": "Colorado", "state_short": "CO", "location": "LITTLETON, CO", "uid": 28614070}, {"country_short": "USA", "city": "LITTLETON", "description": "EEO Statement CenturyLink is proud to be an Equal Opportunity Employer.\u00a0 We value diversity and maintain a drug-free workplace.\u00a0 Any offer of employment is contingent upon the results of a pre-employment drug test and background check.\nTitle LEAD SOFTWARE DEVELOPER\nReq ID 5879BR\nPosting Location CO,LITTLETON\nBusiness Unit Information Technology\nPosition Classification Management\nJob Description \n\n\n* Lead Software Developer for Data Warehousing/Business Intelligence (DW/BI) application development team.\n\n* This individual will be engaged in leading Data Quality and Master Data Management development activities in this rapidly evolving area of Information Technology.\n \nMajor Responsibilities:\n\n\n\n* This individual will be a key leader and contributor in a DW/BI development team.\n\n* The individual must be able to provide technical direction in a collaborative and evolving environment.\n\n* This will require working in a team of DQ and ETL developers to build consensus through a comprehensive understanding of industry best practices in various Data Profiling, Data Quality and Data Cleansing scenarios.\n\n* This individual is expected to be the top contributor in a diverse development team and act as the primary mentor to other team members.\n\n* The individual holding this position will be responsible for contributing to both development and operational efforts.\n\nJob Requirements Required Qualifications : \n\n\n\n\n* Well versed in data quality and matching principles in an MDM environment 2-3 years experience in Trillium Data Quality (TS Quality) on Unix/Linux with custom projects in a large scale production environment\n\n* Experience on large, complex projects doing requirements elicitation, working directly with business partners\n\n* 5-7 years of general Business Intelligence and ETL development\n\n* 5+ years working in an Oracle DB environment, up to and including Oracle v10g.\n\n* 2-5+ years Korn Shell (ksh) script language Experience with \u201cwaterfall\u201d and \u201citerative\u201d development methods\n\n* Strong IT experience developing high-level and detailed designs, following structured and disciplined design methodologies\n\n* Ability/experience providing technical/process direction to other developers, including mentoring them in DQ, MDM and the use of the Trillium Product Suite\n\n* Should be able to demonstrate leadership in the DQ domain, including an active role in DQ and MDM user groups, doing presentations, being conversant in industry/domain directions\n\n* Ability to multi-task and handle multiple concurrent projects and efforts. Solid time management skills. \nDesired Qualifications: \n\n\n\n\n* Strong Trillium Discovery (TS Discovery) data profiling skills Significant experience in interpreting the Trillium Postal Matcher and Census Geocoder output fields Strong understanding in the use, configuration, and tuning of the Relationship Linker\n\n* Solid understanding of CDP and parser tuning ETL development experience with Informatica 8.6 architecture and add-ons is a plus Integrating Trillium Data Quality with Informatica PowerCenter Oracle 11g experience is a plus\n\n* Use of Control-M Scheduling tool\n\n* Prior telecommunications experienceOther Qualifications: \n\n\n\n\n* Bachelor's degree in Computer Science, a related field or equivalent experience.\n\n* This is your opportunity to join the CenturyLink IT team.\n\n* Take a few minutes to submit your resume via the web site and answer some questions so we can get to know you better.\n\n* \nCompany Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.\u00a0 Our combination of business and residential service solutions \u2013 including home and wireless voice solutions and digital television \u2013 provide innovative solutions to our customers.\u00a0 CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.\u00a0 CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.\nDisclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.\u00a0 Job duties and responsibilities are subject to change based on changing business needs and conditions.", "date_new": "2012-05-10 20:53:59", "url": "http://centurylink-software.jobs/xml/28613985/job", "country": "United States", "company": "CenturyLink", "title": "LEAD SOFTWARE DEVELOPER", "reqid": "5879BR", "state": "Colorado", "state_short": "CO", "location": "LITTLETON, CO", "uid": 28613985}, {"country_short": "USA", "city": "SPRINGHILL", "description": "EEO Statement CenturyLink is proud to be an Equal Opportunity Employer.\u00a0 We value diversity and maintain a drug-free workplace.\u00a0 Any offer of employment is contingent upon the results of a pre-employment drug test and background check.\nTitle RETAIL SALES CONSULTANT\nReq ID 5826BR\nPosting Location LA,SPRINGHILL\nBusiness Unit RMG - Southern Region\nPosition Classification Management\nJob Description \nThe Retail Sales Consultant is responsible for interacting with individual residential and small business customers, either in person or by telephone, for the purpose of collecting, posting, depositing and reconciling customer payments received by the customer care location including pay stations, night deposit boxes, pay telephones or other sources as necessary. In addition, this position will provide service to customers by means of processing service requests, billing issue resolution and sales of new products and services. Generate revenue by promoting, demonstrating and selling features, products and services to new and existing accounts.\nResponsibilities:\n\nInteract with customers in person or by telephone to process orders for new installations, disconnections, moves, adds, long distance carrier changes, customer record maintenance, and other telephone service arrangement. Complete and process service orders as needed to ensure timely installation or service for the customer.\nSell products and services to customers coming into the customer care location and provide information on products to meet their current and future requirements. Meet assigned goals for sales, quality assurance and other performance goals and quotas as assigned.\nReceive customer payments for current or future service billings in the form of cash, personal checks, or credit /debit cards.\nUpdate the Customer Service Database system for billing address corrections or other information as needed to ensure accurate and up-to-date records.\nRespond to customer requests for information regarding billing. Answer service or billing questions and resolve issues regarding local telephone service. Utilize appropriate judgment and follow Company policies when applying billing adjustments to ensure customer satisfaction.\nKeep abreast of and adhere to CenturyLink\u2019s service offerings, promotions, policies and procedures.\nPost payments received from walk-in customers, night drop boxes, post office, pay station, pay phones or other sources in the appropriate database system Balance cash drawers, prepare bank deposit and other sources. Forward daily cash balancing worksheets to the appropriate location for recording and processing following established Company policies and procedures. Perform monthly cash reconciliation's and work with the corporate offices to resolve any identified cash discrepancies.\nDemonstrate telephone services, equipment, accessories, or Internet service displays featured in the customer care location as time allows. Explain what our services do and guide customers in exploring and test-driving services to help them discover the best ones for them. Document and maintain appropriate customer documentation as necessary.\nProcess service orders for miscellaneous changes such as PIC changes, optional calling features, service additions or deletions, etc. Provide high-level trouble-shooting for customers with repair issues. Facilitate scheduling repair appointments as necessary.\nProvide Company forms and other supplies to pay station collection sites to ensure the appropriate forms are available at the payment location.\nMake changes in the Customer Service Database system for billing address corrections or other information as needed.\nThe non-essential functions below are representative of other duties that may be performed by this position as time permits. Incumbents may be required to perform any combination or all of these non-essential functions.\n\nOpen, sort and distribute mail.\nMonitor and maintain inventory levels of office supplies for department use. Initiate purchase orders as necessary to meet office supply requirements.\nPrepare, process and track requisitions and purchase orders using the Envision database system which may also include entering, receiving and shipping.\nEnter employee time into the Envision database system to include hours charged to a specific Work Order or Service Request.\nEnter data into electronic database systems as required to maintain logs and records of department activities.\nPerform special projects or other duties as assigned.\nJob Requirements:\n\nHigh school diploma or GED.\nMinimum one year customer service or general office experience or the equivalent in training and experience.\nWorking knowledge of mainframe and personal computers and related software to include database applications, word processing and spreadsheets.\nGood verbal and interpersonal communication skills to interact with customers and company personnel in a professional manner.\nPreferred Qualifications:\n\nExperience in telecommunications customer service.\nExperience handling cash payments and balancing a cash drawer.\n\n\nCompany Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.\u00a0 Our combination of business and residential service solutions \u2013 including home and wireless voice solutions and digital television \u2013 provide innovative solutions to our customers.\u00a0 CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.\u00a0 CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.\nDisclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.\u00a0 Job duties and responsibilities are subject to change based on changing business needs and conditions.", "date_new": "2012-05-10 20:53:28", "url": "http://centurylink-software.jobs/xml/28613962/job", "country": "United States", "company": "CenturyLink", "title": "RETAIL SALES CONSULTANT", "reqid": "5826BR", "state": "Louisiana", "state_short": "LA", "location": "SPRINGHILL, LA", "uid": 28613962}, {"country_short": "USA", "city": "MONROE", "description": "EEO Statement CenturyLink is proud to be an Equal Opportunity Employer.\u00a0 We value diversity and maintain a drug-free workplace.\u00a0 Any offer of employment is contingent upon the results of a pre-employment drug test and background check.\nTitle VIDEO REPAIR TECHNICIAN-PART-TIME REGULAR 1\nReq ID 5867BR\nPosting Location LA,MONROE\nBusiness Unit Network Operations\nPosition Classification Management\nJob Description \nThe Customer Support Specialist is responsible for providing technical assistance and problem resolutions of a complex nature to customers of CenturyLink\u2019s Prism TV and Internet customers. These professionals are required to interface with external customers of CenturyTel\u2019s ISP and Television service. This position will troubleshoot and log problems into an automated problem tracking system. The Customer Support Specialist must diagnose problems of a technical nature related to the Television service, features and functionality of Prism, Internet connectivity, and email access of the customers. Due to the daily contact with end-users and internal departments, this position requires very strong human relations skills. \n\nThe Prism Helpdesk professionals are required to interface with internal customers to monitor the performance of CenturyLink\u2019s video and data network. They are also responsible for providing technical assistance and problem resolution to customers of CenturyLink\u2019s Video and Internet business and to CenturyLink\u2019s externalcustomers.\n\nPrincipal internal contacts include Field Technicians, Tech Support team leaders, supervisors, andmanagement; external contacts are Prism customers. \n\nThe Customer Support Specialist reports to the Manager/Supervisor and confers with the Manager and Supervisor of the Prism Helpdesk to resolve problems and issues that are critical to CenturyLink\u2019s video and internet business.\n\n\nEssential Job Functions:\n\n1)Primary function will be to handle customer contacts via phone, on-line chat, or email.\n\n2)Escalate any customer-related issues to the appropriate group or person as necessary.\n\n3)Keep abreast of software, hardware, and product information related to the product offerings that are part of our Video and ISP services.\n\n4)Must become proficient at troubleshooting the Windows and Macintosh Operating Systems (OS) that are supported by the Internet Service that CenturyTel provides.\n\n5)Assist supervisors with providing initial training for new employees.\n\n6)Must become proficient at troubleshooting the equipment supplied by CenturyLink (STBs, RG, etc).\n\n7)Must become familiar with the basic network design of the Video and Internet network. This is imperative to the troubleshooting process.\n\n8)Keep abreast of service outages and issues that affect the customer\u2019s video and Internet service.\n\n9)Must be proficient in using the telephone system (Avaya) through which the customers contact the center. \n\n10) Must be proficient at entering customer troubles in the trouble ticket system (Remedy) to allow for proper tracking and reporting of customer issues.\n\n11) Must be proficient at accessing and navigating the Internet Web page (Helpdesk Page) to find the flowcharts and troubleshooting guides that are contained therein.\n\n12) Must become proficient in the use of ancillary systems related to customer\u2019s account (SMT, Ensemble, Remedy, etc.) to properly identify issues related to a customer\u2019s account.\n\n13) Must be familiar with basic computer troubleshooting functions (ping, trace route, speed test, etc.) to properly answer customer questions and troubleshoot customer problems.\n\n14) Must be punctual and maintain acceptable attendance to work.\n\n15) Other duties as assigned.\n\n\n\nBasic Qualifications:\n\n1)High School diploma or GED. \n\n2)Minimum two years customer service and technical internet experience or the equivalent in training and experience.\n\n3)Experience working with internal and external customers to insure adequate levels of service to the customers are met.\n\n4)Good working knowledge of personal computers, data terminals, and software applications, such as Web browsers, email applications, and Microsoft Office Suite.\n\n5)Demonstrated experience successfully handling multiple activities at once.\n\n6)Willingness to work extended hours, weekends, and holidays as necessary.\n\n7)Self motivated and can work independently with little or no supervision.\n\n8)Ability to adhere to strict schedules and adjust scheduled work hours as required.\n\n9)Courteous and professional attitude.\n\n10) Works well and remains calm under pressure.\n\n11) Detail oriented.\n\n\n\nPreferred Qualifications:\n\n1)Experience monitoring Video and/or Data Networks.\n\n2)Experience with customer relations: sales, customer service, technical support, etc.\n\n3)Experience monitoring the status of system outages and keeping management informed of any changes.\n\n4)Experience evaluating hardware and software problems and appropriate recommendation of responsibility of the problem.\n\n\nCompany Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.\u00a0 Our combination of business and residential service solutions \u2013 including home and wireless voice solutions and digital television \u2013 provide innovative solutions to our customers.\u00a0 CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.\u00a0 CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.\nDisclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.\u00a0 Job duties and responsibilities are subject to change based on changing business needs and conditions.", "date_new": "2012-05-10 20:53:14", "url": "http://centurylink-software.jobs/xml/28613938/job", "country": "United States", "company": "CenturyLink", "title": "VIDEO REPAIR TECHNICIAN-PART-TIME REGULAR 1", "reqid": "5867BR", "state": "Louisiana", "state_short": "LA", "location": "MONROE, LA", "uid": 28613938}, {"country_short": "USA", "city": "HERNDON", "description": "Title IT Systems Engineer III - Net Defense Specialist\nReq ID 5829BR\nPosting Location VA,HERNDON\nBusiness Unit Enterprise Markets Group\nPosition Classification Management\nJob Description \n\u00b7Perform advanced network security tasks/processes in a complex, secure and challenging environment in support of a nationwide fiber optic transport network and two geographically separated network support centers. \n\u00b7Deploy, maintain, and troubleshoot firewalls, Intrusion Detection/Prevention devices, VPN appliances, vulnerability assessment tools, event and log analysis, security change tracking and other network security systems and devices. \n\u00b7Installs, documents, and manages security software/system tools, configurations, and tests/verifies processes to ensure standard and secure implementation and use of systems, tools, and processes. \n\u00b7Provides inputs for installation of new security systems and procedures as well as modifications to current configurations. \n\u00b7Troubleshoot and analyze security software/system tools to ensure compatibility and integration with hardware systems. \n\u00b7React quickly and competently to identify, track, document, escalate, and resolve immediate network vulnerabilities/threats. \n\u00b7Customize security system software based on research and customer needs as appropriate. \n\u00b7Coordinate and facilitate communications with engineering and security departments and commercial vendors to identify, investigate and resolve security vulnerability matters. \n\u00b7Communicate status of security system, processes, ongoing malicious activity, and possible vulnerabilities with management and customers. \n\u00b7Act as technical lead on new security system initiatives or counter measures. \n\u00b7Remotely troubleshoot and repair network security tools/processes. \n\u00b7Respond to the escalation of trouble reports by isolation of problem and mobilization of resources capable of affecting a resolution in a manner which least disrupts customer service within acceptable security risks. \n\u00b7Provide after-hours support on an on-call basis, as required.\nJob Requirements \n\u00b7This position requires a Top Secret/SCI clearance with CI polygraph. \n\u00b7The responsibilities of this position will continue to grow as additional portions of the network are accredited and achieve operational status and as additional customer groups are added to the network. Currently, the position supports the operation, management, and defense of a nationwide fiber optic transport network and two geographically separated network support centers. \n\u00b7The network is expected to sustain continual growth to include additional sites and customers across the life of the program. \n\u00b7Experience with IBM Blade Centers/Servers, Tipping Point IDS/IPS, McAfee Firewall and Host Based Security System, Sun Solaris servers, Cisco devices, and Ciena optical equipment required.\n\u00b7CISSP or equivalent certification required.\n\u00b7MCSE and CCNA certifications desired.\n\u00b7Bachelor\u2019s degree in an Information Technology field and three years experience or seven years applicable work experience", "date_new": "2012-05-07 19:02:06", "url": "http://centurylink-software.jobs/xml/28482548/job", "country": "United States", "company": "CenturyLink", "title": "IT Systems Engineer III - Net Defense Specialist", "reqid": "5829BR", "state": "Virginia", "state_short": "VA", "location": "HERNDON, VA", "uid": 28482548}, {"country_short": "USA", "city": "SAN ANTONIO", "description": "Title IT Systems Engineer III - Fed\nReq ID 5834BR\nPosting Location TX,SAN ANTONIO\nBusiness Unit Enterprise Markets Group\nPosition Classification Management\nJob Description \n\u00b7Provides advanced Tier III and IV support by remotely troubleshooting and repairing transport backbone equipment, sub-tending devices, and user applications/services for a nationwide fiber optic transport network and two geographically separated network support centers. \n\u00b7Performs advanced troubleshooting as the internal escalation point of contact for complex and persistent trouble tickets. \n\u00b7Interacts extensively with internal engineering and support teams as well as with Tier IV support engineers of various hardware/software vendors to solve tough problems. \n\u00b7Acts as network operations technical lead on new and emerging network management/defense requirements and designs. \n\u00b7Interacts closely with network engineers, security personnel, program managers and vendors to establish system requirements and design technical solutions to meet critical network performance criteria. \n\u00b7Manages and participates in enterprise-level projects encompassing systems, networks, and SAN/NAS storage. \n\u00b7Exercises sound judgment during the escalation of trouble tickets. \n\u00b7Responds to trouble reports by isolation of problem and mobilization of resources capable of affecting a resolution in a manner which least disrupts customer service. \n\u00b7Performs advanced diagnostics using software and hardware tools to determine network status and optimize network performance. \n\u00b7Performs system backups and recoveries. \n\u00b7Maintains and monitors anti-virus server and clients. \n\u00b7Maintains and monitors file, e-mail, and backup servers. \n\u00b7Implements software patches and security updates as required. \n\u00b7Reacts quickly and competently to identify, track, document, escalate, and resolve immediate network vulnerabilities/threats. \n\u00b7Conducts risk assessments to identify possible security violations. \n\u00b7Assesses risk factors and advises on vulnerability to attack from a variety of sources. \n\u00b7Develops methods and procedures for protection of systems and applications.\n\u00b7Oversees/monitors status of systems and equipment to address potential technical problems. Inspects and analyzes equipment/systems performance to determine maintenance and repair requirements. \n\u00b7Develops and implements detailed standard operations procedures dealing with Network Support Center operations. \n\u00b7May direct daily/per-shift work assignments when necessary. \n\u00b7Provides project status to management. \n\u00b7Provides after-hours support on an on-call basis, as required.\nJob Requirements \n\u00b7Ciena or like vendor long haul optical equipment certifications and training are highly desired. CCNA and MCSE certifications required. \n\u00b7CISSP and CCNP certifications highly desired. \n\u00b7Bachelor\u2019s degree in an Information Technology field and three years experience or seven years applicable work experience required. \n\u00b7Experience with IBM Blade Centers/Servers, Tipping Point IDS/IPS, McAfee Firewall and Host Based Security System, Sun Solaris servers, Cisco devices, and Ciena optical equipment required.\n\u00b7These positions require a Top Secret/SCI clearance with CI polygraph. \n\u00b7The responsibilities of these positions will continue to grow as additional portions of the network are accredited and achieve operational status, and as additional customer groups are added to the network. \n\u00b7Currently the positions support the operation, management, and defense of a nationwide fiber optic transport network and two geographically separated network support centers. \n\u00b7The network is expected to sustain continual growth to include additional sites and customers across the life of the program. \n\u00b7These positions represent the highest escalation level for technical problem resolution on an extremely high visibility project.", "date_new": "2012-05-07 19:02:04", "url": "http://centurylink-software.jobs/xml/28482546/job", "country": "United States", "company": "CenturyLink", "title": "IT Systems Engineer III - Fed", "reqid": "5834BR", "state": "Texas", "state_short": "TX", "location": "SAN ANTONIO, TX", "uid": 28482546}, {"country_short": "USA", "city": "HERNDON", "description": "EEO Statement CenturyLink is proud to be an Equal Opportunity Employer.\u00a0 We value diversity and maintain a drug-free workplace.\u00a0 Any offer of employment is contingent upon the results of a pre-employment drug test and background check.\nTitle Provisioner III\nReq ID 5831BR\nPosting Location VA,HERNDON\nBusiness Unit Enterprise Markets Group\nPosition Classification Management\nJob Description \n\u00b7Responsible to the network operations manager for provisioning and system administration functions of a major nationwide fiber optic telecommunications network. \n\u00b7Coordinate support for new circuit activations or deactivations as directed by appropriate TSO/TSR or other notification documents. \n\u00b7Coordinated closely with tier III Network Engineers and provide technical support, as required or requested, to implement complex circuit provisioning projects from inception to completion to provide connectivity of DS-0, DS-1, DS-3, OC-3/12/48 and wavelength paths. \n\u00b7Provide technical consultation, guidance and direction to other technical personnel. \n\u00b7Provide input in preparing technical proposals for optical fiber installations. \n\u00b7Update, review, and maintain network as-built and configuration management drawings using Visio or other software based applications. \n\u00b7Support the preparation of outside plant/inside plant proposals that satisfy documented customer technical requirements. \n\u00b7Coordinate completion of engineering and technical OSP/ISP construction and designs to maintain or expand the network architecture. \n\u00b7Provide after hours/on-call support as required.\nJob Requirements \n\u00b7This position requires a Top Secret/SCI clearance with CI polygraph. \n\u00b7The responsibilities of this position will continue to grow as customer groups are added to the network. \n\u00b7At this point, the position supports provisioning actions on the transport infrastructure of the network, but will soon take on additional support responsibilities for at least three major customer groups. \n\u00b7The network is expected to sustain continual growth to include additional sites and customers across the life of the program. \n\u00b7Experience with Ciena Optical equipment and software is required.\n\u00b7Ciena or like vendor long haul optical equipment certifications and training are highly desired. \n\u00b7CCNA or like certification desired.\n\u00b7Bachelor\u2019s degree in an Information Technology field and three years experience or seven years applicable work experience\nCompany Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.\u00a0 Our combination of business and residential service solutions \u2013 including home and wireless voice solutions and digital television \u2013 provide innovative solutions to our customers.\u00a0 CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.\u00a0 CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.\nDisclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.\u00a0 Job duties and responsibilities are subject to change based on changing business needs and conditions.", "date_new": "2012-05-07 19:01:44", "url": "http://centurylink-software.jobs/xml/28482540/job", "country": "United States", "company": "CenturyLink", "title": "Provisioner III", "reqid": "5831BR", "state": "Virginia", "state_short": "VA", "location": "HERNDON, VA", "uid": 28482540}, {"country_short": "USA", "city": "HERNDON", "description": "Title IT Systems Engineer III - Fed\nReq ID 5833BR\nPosting Location VA,HERNDON\nBusiness Unit Enterprise Markets Group\nPosition Classification Management\nJob Description \n\u00b7Provides advanced Tier III and IV support by remotely troubleshooting and repairing transport backbone equipment, sub-tending devices, and user applications/services for a nationwide fiber optic transport network and two geographically separated network support centers. \n\u00b7Performs advanced troubleshooting as the internal escalation point of contact for complex and persistent trouble tickets. \n\u00b7Interacts extensively with internal engineering and support teams as well as with Tier IV support engineers of various hardware/software vendors to solve tough problems. \n\u00b7Acts as network operations technical lead on new and emerging network management/defense requirements and designs. \n\u00b7Interacts closely with network engineers, security personnel, program managers and vendors to establish system requirements and design technical solutions to meet critical network performance criteria. \n\u00b7Manages and participates in enterprise-level projects encompassing systems, networks, and SAN/NAS storage. \n\u00b7Exercises sound judgment during the escalation of trouble tickets. \n\u00b7Responds to trouble reports by isolation of problem and mobilization of resources capable of affecting a resolution in a manner which least disrupts customer service. \n\u00b7Performs advanced diagnostics using software and hardware tools to determine network status and optimize network performance. \n\u00b7Performs system backups and recoveries. \n\u00b7Maintains and monitors anti-virus server and clients. \n\u00b7Maintains and monitors file, e-mail, and backup servers. \n\u00b7Implements software patches and security updates as required. \n\u00b7Reacts quickly and competently to identify, track, document, escalate, and resolve immediate network vulnerabilities/threats. \n\u00b7Conducts risk assessments to identify possible security violations. \n\u00b7Assesses risk factors and advises on vulnerability to attack from a variety of sources. \n\u00b7Develops methods and procedures for protection of systems and applications.\n\u00b7Oversees/monitors status of systems and equipment to address potential technical problems. Inspects and analyzes equipment/systems performance to determine maintenance and repair requirements. \n\u00b7Develops and implements detailed standard operations procedures dealing with Network Support Center operations. \n\u00b7May direct daily/per-shift work assignments when necessary. \n\u00b7Provides project status to management. \n\u00b7Provides after-hours support on an on-call basis, as required.\nJob Requirements \n\u00b7Ciena or like vendor long haul optical equipment certifications and training are highly desired. CCNA and MCSE certifications required. \n\u00b7CISSP and CCNP certifications highly desired. \n\u00b7Bachelor\u2019s degree in an Information Technology field and three years experience or seven years applicable work experience required. \n\u00b7Experience with IBM Blade Centers/Servers, Tipping Point IDS/IPS, McAfee Firewall and Host Based Security System, Sun Solaris servers, Cisco devices, and Ciena optical equipment required.\n\u00b7These positions require a Top Secret/SCI clearance with CI polygraph. \n\u00b7The responsibilities of these positions will continue to grow as additional portions of the network are accredited and achieve operational status, and as additional customer groups are added to the network. \n\u00b7Currently the positions support the operation, management, and defense of a nationwide fiber optic transport network and two geographically separated network support centers. \n\u00b7The network is expected to sustain continual growth to include additional sites and customers across the life of the program. \n\u00b7These positions represent the highest escalation level for technical problem resolution on an extremely high visibility project.", "date_new": "2012-05-07 19:01:40", "url": "http://centurylink-software.jobs/xml/28482514/job", "country": "United States", "company": "CenturyLink", "title": "IT Systems Engineer III - Fed", "reqid": "5833BR", "state": "Virginia", "state_short": "VA", "location": "HERNDON, VA", "uid": 28482514}, {"country_short": "USA", "city": "SAN ANTONIO", "description": "Title IT Systems Engineer III - Network Analyst\nReq ID 5830BR\nPosting Location TX,SAN ANTONIO\nBusiness Unit Enterprise Markets Group\nPosition Classification Management\nJob Description \n\u00b7Monitors and analyzes operations, maintenance, and defense of a nationwide fiber optic transport network and two geographically separated network support centers. \n\u00b7Acts as focal point for and performs quality control on all status and performance reporting to customers. \n\u00b7Provides in-depth analysis of network performance and maintenance actions on the transport and management networks as well as associated servers and applications. \n\u00b7Works with equipment vendors and software providers to conduct failure and trend analyses, identify root causes, and recommend corrective actions. \n\u00b7Utilizes network tools such as Telenium, Remedy, HP NNMi and OMW, CiscoWorks, Ciena OnCenter, Microsoft SCOM, and eIQ SecureVue to monitor performance of applications, servers, and network equipment and diagnose system problems. \n\u00b7Consults with network management and network defense users to evaluate requirements and assess how well present systems/tools support their needs. \n\u00b7Conducts research and evaluation of network technology and makes source selection recommendations that address issues. \n\u00b7Compiles findings in reports to drive network and data center designs and technical refresh projects which address problems. \n\u00b7Configures and tailors the Remedy trouble ticketing tool and other network management applications with appropriate drop down menus, ticket data fields, and report routines to enhance data gathering, root cause analysis, and reporting. \n\u00b7Uses network performance and maintenance data to assess adequacy of training plans/programs and recommends and implements changes to eliminate shortfalls. \n\u00b7Responds to inquiries from staff, administrators, outside vendors, and customers for technical information, assistance, and support. \n\u00b7Assists in technical writing and producing documentation to record network topologies, systems, and security protocols. \n\u00b7Provides systems/tools overview training to new employees. \n\u00b7Performs special projects and other duties as assigned. \nJob Requirements \n\u00b7Associate degree in an Information Technology field and three years experience or seven years applicable work experience required. \n\u00b7Specific training or certification with the Remedy trouble ticketing tool is required. \n\u00b7Experience with IBM Blade Centers/Servers, CiscoWorks, NeuralStar, Microsoft SCOM, Ciena OnCenter, and eIQ SecureVue highly desired. \n\u00b7Experience with Ciena or like vendor long haul optical equipment, Sun Solaris servers, Cisco devices, Tipping Point IDS/IPS, McAfee Firewall, and Host Based Security System highly desired. \n\u00b7This position requires a Top Secret/SCI clearance with CI polygraph. \n\u00b7This is a one-deep position to support performance/status reporting to customers. \n\u00b7Incumbent must be articulate and able to work autonomously with little direction. \n\u00b7Sound interpersonal, reading, writing, and arithmetic skills required. \n\u00b7Technical ability to perform root cause and trend analyses by reviewing and interpreting complex technical information to define issues, draw conclusions, and facilitate permanent solutions to problems required. \n\u00b7Responsibilities of this position will continue to grow as additional portions of the network are accredited and achieve operational status, and as additional customer groups are added to the network. \n\u00b7Currently, the position supports the operation, management, and defense of the nationwide fiber optic transport network and two geographically separated network support centers. \n\u00b7The network is expected to sustain continual growth to include additional sites and customers across the life of the program.", "date_new": "2012-05-07 19:01:18", "url": "http://centurylink-software.jobs/xml/28482497/job", "country": "United States", "company": "CenturyLink", "title": "IT Systems Engineer III - Network Analyst", "reqid": "5830BR", "state": "Texas", "state_short": "TX", "location": "SAN ANTONIO, TX", "uid": 28482497}, {"country_short": "USA", "city": "HERNDON", "description": "Title IT Systems Engineer III - Network Administrator\nReq ID 5832BR\nPosting Location VA,HERNDON\nBusiness Unit Enterprise Markets Group\nPosition Classification Management\nJob Description \n\u00b7Perform advanced system administrator duties in a complex, secure and challenging environment that encompasses a nationwide optical transport network and two geographically separated Network Support Centers. \n\u00b7Establish and maintain system requirements as identified by customer directives and as coordinated/established with network engineers, security requirements, program management and vendors\u2019 capabilities. \n\u00b7Manage and participate in enterprise-level projects encompassing systems, networks, and SAN/NAS storage. \n\u00b7Perform system backups and recoveries. \n\u00b7Maintain and monitor anti-virus server and clients. \n\u00b7Maintain and monitor file, e-mail and backup servers. \n\u00b7Implement software patches and security updates as required. \n\u00b7Use software and hardware tools to identify and diagnose network status and performance. \n\u00b7Conduct forensic analysis of log files and network activity to identify, report, and remediate the effects of unauthorized user activity. \n\u00b7Certify all hardware/software prior to installation and use on communications and computer systems. \n\u00b7Create and maintain network policies and procedures, to include training documentation. Assess risk factors and remediate system vulnerabilities as required. \n\u00b7Knowledge of Wide Area Network security requirements and techniques for protecting computer systems/networks from viruses, data tampering, and unauthorized system entry is required. \n\u00b7Remotely troubleshoot and repair user applications/services. \n\u00b7Respond to the escalation of trouble reports by isolation of problem and mobilization of resources capable of affecting a resolution in a manner which least disrupts customer service and or financial requirements. \n\u00b7Provide after-hours support on an on-call basis, as required.\nJob Requirements \n\u00b7This position requires a Top Secret/SCI clearance with CI polygraph. \n\u00b7The position currently supports the system administration of the transport infrastructure of the network and two Network Support Centers but will soon take on additional support responsibilities when major customer groups are added to the network. \n\u00b7Experience with IBM Blade Centers/Servers, Tipping Point IDS/IPS, McAfee Firewall and Host Based Security System, Sun Solaris servers, Cisco devices, and Ciena optical equipment required.\n\u00b7CISSP or equivalent certification required.\n\u00b7MCSE and CCNA certifications desired.\n\u00b7Bachelor\u2019s degree in an Information Technology field and three years experience or seven years applicable work experience", "date_new": "2012-05-07 19:00:48", "url": "http://centurylink-software.jobs/xml/28482465/job", "country": "United States", "company": "CenturyLink", "title": "IT Systems Engineer III - Network Administrator", "reqid": "5832BR", "state": "Virginia", "state_short": "VA", "location": "HERNDON, VA", "uid": 28482465}, {"country_short": "USA", "city": "MINNEAPOLIS", "description": "EEO Statement CenturyLink is proud to be an Equal Opportunity Employer.\u00a0 We value diversity and maintain a drug-free workplace.\u00a0 Any offer of employment is contingent upon the results of a pre-employment drug test and background check.\nTitle OPERATIONS TECHNICIAN 2\nReq ID 5777BR\nPosting Location MN,MINNEAPOLIS\nBusiness Unit Network Operations\nPosition Classification Management\nJob Description \nCenturyLink is the third largest telecommunications company in the United States. The company provides broadband, voice and wireless services to consumers and businesses across the country and advanced entertainment services under the CenturyLink\u2122 Prism\u2122 TV and DIRECTV brands. In addition, the company provides data, voice and managed services to business, government and wholesale customers in local, national and select international markets through its high-quality advanced fiber optic network and multiple data centers. CenturyLink also is recognized as a leader in the network services market by key technology industry analyst firms, and is a global leader in cloud infrastructure and hosted IT solutions for enterprises through Savvis, a CenturyLink company. CenturyLink's customers range from Fortune 500 companies in some of the country's largest cities to families living in rural America. Headquartered in Monroe, La., CenturyLink is an S&P 500 company and is included among the Fortune 500 list of America's largest corporations. For more information, visitwww.centurylink.com.\n\nThe Operations Technician II provides proactive and reactive network surveillance, troubleshooting, coordination and restoration of service affecting or potentially affecting network events/issues. The technician also provides technical assistance to field maintenance personnel, trouble tracking, coordination, notification, escalation, and documentation to resolve events/issues efficiently minimizing customer impact. This customer facing position is responsible for providing \u201cSuperior Service\u201d to customer MTIPS, MNS, IP, ATM/Frame, VoIP, and related 8xx, 1+ long distance reported troubles. The incumbent works with customers, vendors, LECs, Voice & Data repair organizations, as well as other internal CenturyLink workgroups.\n\n\n\nKnowledge:\n\n\n\n\n\n\n* Experience working on complex translations troubles and/or maintenance assignments related to network switching equipment to resolve trouble tickets.\n\n* Basic knowledge of IP architecture and IP routing.\n\n* Test knowledge of DS0/DS1 circuits.\n\n* Understanding of ISDN circuits and troubleshooting practices.\n\n* Experience working with software and hardware tools to remotely identify and diagnose WAN problems. \n\n* Previous experience troubleshooting complex network problems involving power, network hardware, routers, CSU, or carrier services.\n\n* Has ability to understand and isolate physical layer problems.\n\n* Knowledge of TCP/IP, routing protocols, and IP addressing.\n\n* Experience with basic commands in Cisco, Juniper, Shasta routers and or UNIX commands.\n\n* Familiarity with long distance and international dialing and routing.\n\n\nGeneral Work Competencies / Abilities:\n\n\n\n\n* Apply excellent customer service skills.\n\n* The desire to work in a complex and fast-paced 24x7 call center.\n\n* Demonstrated proficiency with trouble ticketing applications as well as other internal tools.\n\n* The ability to work off hours/on call and during holidays.\n\n* Experience Mentoring/Training/Coaching less experienced employees.\n\n* Answer inbound calls and/or redirect calls to proper CenturyLink organization if required.\n\n* Create trouble ticket which summarizes customer reported trouble.\n\n* Initiate internal escalations on customer\u2019s behalf and provide follow up.\n\n* Effectively manages customer expectations (status and clear description of activities).\n\n* Ability to work independently with minimal supervision.\n\n* Ability to manage multiple tasks on time, including ticket administration, communications, and follow up activities.\n\n* Ability to learn in an \u2018on-the-job\u2019 training environment.\n\n* Ability to work all shifts in a 7x24x365 environment.\n\n\n\n\nBasic Qualifications:\n\n\n\n\n* 3+ year of technical customer call center experience.\n\n* Associate degree in Engineering, Electronics, Networks or related technical or vocational education or equivalent experience or 5+ years of related work experience.\n\n* Cisco and Juniper certifications are a plus.\nCompany Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.\u00a0 Our combination of business and residential service solutions \u2013 including home and wireless voice solutions and digital television \u2013 provide innovative solutions to our customers.\u00a0 CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.\u00a0 CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.\nDisclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.\u00a0 Job duties and responsibilities are subject to change based on changing business needs and conditions.", "date_new": "2012-05-01 19:09:09", "url": "http://centurylink-software.jobs/xml/28303871/job", "country": "United States", "company": "CenturyLink", "title": "OPERATIONS TECHNICIAN 2", "reqid": "5777BR", "state": "Minnesota", "state_short": "MN", "location": "MINNEAPOLIS, MN", "uid": 28303871}, {"country_short": "USA", "city": "HERNDON", "description": "EEO Statement CenturyLink is proud to be an Equal Opportunity Employer.\u00a0 We value diversity and maintain a drug-free workplace.\u00a0 Any offer of employment is contingent upon the results of a pre-employment drug test and background check.\nTitle Senior Cyber Engineer - Federal\nReq ID 5734BR\nPosting Location VA,HERNDON\nBusiness Unit Enterprise Markets Group\nPosition Classification Management\nJob Description \nJob Description\nThis position supports DHS in providing architecture and systems engineering support to mitigate cyber intrusions onto CenturyLinks ISP network in support of US Government networks. The position will involve architecting and engineering ISP based Cybersecurity intrusion detection / intrusion prevention technologies. Position may require a role in briefing Government seniors on the status of CenturyLink Government\u2019s ISP and CyberSecurity capabilities.\nJob Description:\nThe Cyber Security Engineer will work in a challenging, hands-on environment supporting the Department of Homeland Security (DHS) and the Department of Defense (DoD) and other specialized customers in support of the National Cyber Protection System (NCPS) initiatives. Successful candidates will assist in the research, development, evaluation, and validation of Security solutions using carrier network facilities to support tactical solutions; to include bandwidth challenged, mobile ad hoc networks. \nDuties include: \n\n* Identify new network security technologies\n\n* Develop and support security Research and Development concepts\n\n* Assist in the formulation of new programs\n\n* Assess proposed solutions in a system of systems environment to include impact on network and application layer efficiencies\n\n* Construct measurable milestones and cyber security technology roadmaps\n\n* Assist in laboratory demonstrations and evaluations\n\n* Evaluate emerging security products and implementations developed by outside vendors.\nJob Requirements \nDemonstrated knowledge and experience in system architecture and engineering disciplines. Specific technical knowledge of enterprise level networking and network security. \nJob Requires:\n\n* A Bachelor\u2019s Degree and/or Advanced degree in Electrical/Computer Engineering or Computer Science with experience, or a strong interest in the CyberSecurity field, with emphasis on Network Protection technologies and techniques\n\n* 3 -7 years experience\n\n* Understanding of mobile networking in a military environment and the impact of integrating security solutions\n\n* A proven track record in the communications, networking and/or security arenas\n\n* Knowledge and experience base should include computer network operations, network access and protection techniques and technologies, software coding, encryption and cross domain Solutions\nCandidate must be a US Citizen with an active Department of Defense TOPSECRET clearance.\nDesired Skills: \nExcellent written and oral communication skills, effective interpersonal skills, problem solving ability and strong work ethic that is proactive and self-motivated. Knowledge of ISP and commercial telecommunications business practices is desirable.\nCompany Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.\u00a0 Our combination of business and residential service solutions \u2013 including home and wireless voice solutions and digital television \u2013 provide innovative solutions to our customers.\u00a0 CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.\u00a0 CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.\nDisclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.\u00a0 Job duties and responsibilities are subject to change based on changing business needs and conditions.", "date_new": "2012-04-27 19:12:59", "url": "http://centurylink-software.jobs/xml/28238752/job", "country": "United States", "company": "CenturyLink", "title": "Senior Cyber Engineer - Federal", "reqid": "5734BR", "state": "Virginia", "state_short": "VA", "location": "HERNDON, VA", "uid": 28238752}, {"country_short": "USA", "city": "MONROE", "description": "EEO Statement CenturyLink is proud to be an Equal Opportunity Employer.\u00a0 We value diversity and maintain a drug-free workplace.\u00a0 Any offer of employment is contingent upon the results of a pre-employment drug test and background check.\nTitle Manager Network Lifecycle\nReq ID 5505BR\nPosting Location LA,MONROE\nBusiness Unit Network Services (Engineering)\nPosition Classification Management\nJob Description \n\n\n* Accountable for network element vendor management in the access, switch, transport and data networks.\n\n* Responsible for managing network element software release levels and standards\n\n* Responsible for managing network element hardware release levels and standards\n\n* Manage requests for information, quotes and proposals for network element needs.\n\n* Manage up to 12 direct reports in multiple work locations.\n\n* Manage network elements lifecycle to support CenturyLink networks and customers.\n\n* Prepare and manage capital and network expense budgets to support network requirements.\n\n* Manage and supervise staff by appraising performance, training, administering salaries, and communicating department objectives.\n\n* Communicate requirements and define the application of materials in the network to obtain the best cost, and maintain professional working relationships with each vendor.\n\n* Self-motivation and empowered to fulfill the aforementioned. Minimal supervision required from Vice-President.\nJob Requirements \nBasic Qualifications:\n\n* Bachelor\u2019s degree in Engineering or related field or the equivalent in training and experience.\n\n\n* Minimum 7-9 years inside & outside plant experience in telecommunications with in-depth knowledge of ISP/OSP equipment and designs or the equivalent in training and experience.\n\n\n* Leadership and communications skills to direct and coach employees towards departmental goals.\n\n\n* Incumbent must be self-motivated.\n\n\n* Well-defined inter-personal skills with ability to positively interact with company personnel, as well as, external contacts.\n\n* Comprehensive and knowledge of network topologies spanning the switching, access, and transport portions of the network.\n\n\n* Working knowledge of regulatory rules on a national and state level.\n\n\n* Perform analysis and comparisons of technical information.\n\n\n* Working knowledge of and the ability to perform economic analysis including internal rate of return analysis, discounted payback period, net present value, profit index, buy-vs.-lease analysis, cost-benefit analysis, and breakeven analysis.\n\n\n* Proficient in use of a personal computer and related software such as word processing, spreadsheets and databases.\n\n\n* Excellent written and oral communication skills.\n\nPreferred Qualifications:\n\n\n* Working knowledge of the basic components of the network, encompassing the disciplines of switching, access and transport.\nCompany Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.\u00a0 Our combination of business and residential service solutions \u2013 including home and wireless voice solutions and digital television \u2013 provide innovative solutions to our customers.\u00a0 CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.\u00a0 CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.\nDisclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.\u00a0 Job duties and responsibilities are subject to change based on changing business needs and conditions.", "date_new": "2012-04-10 08:03:32", "url": "http://centurylink-software.jobs/xml/27780668/job", "country": "United States", "company": "CenturyLink", "title": "Manager Network Lifecycle", "reqid": "5505BR", "state": "Louisiana", "state_short": "LA", "location": "MONROE, LA", "uid": 27780668}, {"country_short": "USA", "city": "DENVER", "description": "Title OPERATIONS TECHNICIAN 3 - FED/-Z2-N15GN-\nReq ID 5410BR\nPosting Location CO,DENVER\nBusiness Unit Enterprise Markets Group\nPosition Classification Management\nJob Description \n**Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information. Applicants must possess an active security clearance or be able to obtain one as part of the position.\n \n**US Citizenship required.\n\nJob Description: Individual will perform network management in the GSD NOC on U.S. Government owned networks. Work location is Denver, CO. Ideal candidate will possess NOC experience with Optical and Data networks.\n\nResponsibilities & Job Duties\n\n\u00b7Proactively monitor and respond to and resolve network alarms. Perform circuit and equipment/network restoration, recognize potential jeopardy conditions and notify management and Program Office with risk potential and impact assessments\n\u00b7Serve as technical subject matter expert to support day-to-day network issues and new network commissioning, configuration, testing and implementation\n\u00b7Assist with day-to-day management of circuits, perform testing and activation of new network circuits (broadband and narrowband).\n\u00b7Work very closely with Federal government NOC customers for all demand and scheduled maintenance to conform to customer network management requirements and protocols.\n\u00b7Assist Engineering in the testing and activation of new network equipment\n\u00b7Analyze network troubles assess performance data and develop design optimization plans accordingly\n\u00b7Develop and execute alt-routing contingency plans with minimal advance notice\n\u00b7Interface with fiber vendors, telecom providers and other entities on complex technical matters\n\u00b7MOP development and review for planned works, execute scheduled and emergency maintenance procedures\n\u00b7Perform regular trouble ticket reviews and audits for quality control and report dissemination \n\u00b7Provide data to support daily and monthly customer reports, incident reports, ticket audits\n\u00b7Participate as a Lead/SME to select customers to participate in regular customer meetings, procedural reviews, audits, and other functions\n\u00b7Review and interpret EDPs and as-built engineering documentation\n\u00b7Recommend and develop strategies relating to internal procedures and customer interface improvements\n\u00b7Coordinate and track RMA requests, including vendor interface to obtain RMA authorization requests and completion of RMA submittal forms\nJob Requirements \n\u00b7Minimum of 5+ years experience with SONET based, long-haul and metro transport networks, next-generation DWDM wavelength systems, SDH networks with SNCP rings, DCCS cross-connect systems and/or Ethernet, VPLS, IP, MPLS\n\u00b7Previous experience with broadband and/or narrowband circuit maintenance, testing and restoration, provisioning databases and circuit activations\n\u00b7Previous experience with routers, IP protocols, configurations, interfaces is preferred.\n\u00b7Analyze, test and repair Layer 2/3 network problems. Ensure services conform to customer mandated SLAs for latency, packet loss, jitter, throughput. Ability to test using standard protocols, as well as Chariot and Brix platforms.\n\u00b7Demonstrated leadership profile to manage customer networks, handle 1stlevel escalations, professional interaction skills with customers and management\n\u00b7Ability to relate technical issues to management and Gov\u2019t personnel\n\u00b7Prior experience with Transport platforms (i.e. Nortel, Cisco, Ciena, Lucent and Tellabs) and Data platforms (Cisco, Juniper, Adtran)\n\u00b7Must be able to effectively manage multiple issues simultaneously through effective prioritization.\n\u00b7Demonstrated ability to train, coach and develop technical skill set of shift technicians\n\u00b7Previous experience with Gov\u2019t networks and customers. Ability to interface in a professional manner with management and customer is essential\n\u00b7Ability to work in a high stress environment, collaborate very closely with peers, strong communication skills\n\u00b7Flexibility with regard to work levels and shift accommodation is imperative\n\u00b7Associate degree in Engineering, Electronics, Software, or Networks; or a related technical or vocational education or equivalent experience. Seven or more years applicable work experience.", "date_new": "2012-03-30 01:08:16", "url": "http://centurylink-software.jobs/xml/27501175/job", "country": "United States", "company": "CenturyLink", "title": "OPERATIONS TECHNICIAN 3 - FED/-Z2-N15GN-", "reqid": "5410BR", "state": "Colorado", "state_short": "CO", "location": "DENVER, CO", "uid": 27501175}, {"country_short": "USA", "city": "MINNEAPOLIS", "description": "EEO Statement CenturyLink is proud to be an Equal Opportunity Employer.\u00a0 We value diversity and maintain a drug-free workplace.\u00a0 Any offer of employment is contingent upon the results of a pre-employment drug test and background check.\nTitle CUSTOMER SERVICE SPECIALIST\nReq ID 5321BR\nPosting Location MN,MINNEAPOLIS\nBusiness Unit Network Operations\nPosition Classification Represented\nJob Description \nCUSTOMER SERVICE SPECIALIST (CSS)\nLocal Network\n\nCustomers coast to coast turn to CenturyLink\u2019s industry-leading national fiber-optic network and world-class Spirit of Service to meet their communications and entertainment needs. For residential customers, CenturyLink's powerful combination of award-winning high-speed Internet, home and wireless voice solutions and digital TV includes a new generation of fiber-optic Internet services.\n\nCenturyLink is also the choice of 95% of the Fortune 500 companies. Using its industry-leading national fiber-optic network, CenturyLink offers innovative solutions to business and government customers of all sizes and is a participant in Networx, the largest communications services contract in the world.\n\nFunction: Managing DSL Network\n\nClassification:Regular Full-Timeemployees are scheduled to work at least forty (40) hours per calendar week.\n\nWage Scale:T\n\nLocation:Minneapolis,MN\n\nTypical Work Hours:Based on the needs of the business.\n\nJob Description:\n\n\u00b7Responsible for installation and repair activities on the DSLAM network.\n\u00b7Responsible for network monitoring, upgrades and outage management.\n\u00b7Responsible for identifying and resolving reported trouble and/or proactively ticketed trouble, answering internal customer calls, updating customers of status, and working with central office and field forces to resolve trouble. \n\u00b7Responsible for thorough documentation of repair activities.\n\u00b7 Resolves complex trouble tickets.\n\u00b7 Troubleshoots DSL repair issues on numerous DSL platforms.\n\u00b7 Solves chronic repair problems by conducting various diagnostic tests using conventional and specialized test equipment and referring to vendor/manufacturer provided documentation to identify the extent and source of obscure, hard-to-resolve problems that have defied routine troubleshooting techniques.\n\u00b7 Resolves complex network problems involving power, network hardware and software, lines, modems and terminals.\n\u00b7 Uses software and hardware tools to identify and diagnose network status and problems.\n\u00b7 Takes calls from technicians in the field and central offices for dslam turn-ups/activations and for repair issues.\n\u00b7Takes calls from internal customer support centers reporting trouble on the network.\n\nBasic Job Qualifications:\n\n* Strong technical skill level working on complex assignments within the network systems installation and/or maintenance activities.\n\n* Familiarity with DSL, DS1, DS3, ATM, MOE, Frame Relay. \n\n* Familiarity with Ethernet\n\n* Familiarity with CISCO systems and Naviscore\n\n* Must be willing to work day, evening, or night shifts; also to work overtime, emergency call-outs, weekends and holidays as required.\n\n* Ability to interface directly with customers.\n\n* Computer literacy, multi-tasking, problem-solving, strong verbal communications, and customer service soft skills are a must.\n\nPreferred Job Qualifications:\n\n* 1+ year experience with DSL, DS1, DS3+, ATM, MOE, Frame Relay. \n\n* 1+ year experience with Ethernet\n\n* CCNP Certification (Certified CISCO Network Professional)\n\nWork Environment:\n\n* Works independently with minimal or no supervision.\n\n* Inbound service center \u2013fast paced.\n\n* Communicates with others to provide technical guidance on systems and components.\n\n* Wears attire that is appropriate for effective interaction with customers.\n\n* Directs the work of others, determines work schedules of others, commits company resources within defined levels, and escalates problems.\n\nThis center is open 24 hours a day, 7 days a week.Employees are required to work varying tours and hours including weekends and holidays and mandatory overtime, depending upon employee skills, abilities and the needs of the business.Hours are based on the needs of the business and are subject to change.\n\nThe above job definition information has been designed to indicate the general nature and level of work performed by employees with this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.\n\nJob Requirements \nCompany Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.\u00a0 Our combination of business and residential service solutions \u2013 including home and wireless voice solutions and digital television \u2013 provide innovative solutions to our customers.\u00a0 CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.\u00a0 CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.\nDisclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.\u00a0 Job duties and responsibilities are subject to change based on changing business needs and conditions.", "date_new": "2012-03-21 21:54:12", "url": "http://centurylink-software.jobs/xml/27305609/job", "country": "United States", "company": "CenturyLink", "title": "CUSTOMER SERVICE SPECIALIST", "reqid": "5321BR", "state": "Minnesota", "state_short": "MN", "location": "MINNEAPOLIS, MN", "uid": 27305609}, {"country_short": "USA", "city": "MONROE", "description": "EEO Statement CenturyLink is proud to be an Equal Opportunity Employer.\u00a0 We value diversity and maintain a drug-free workplace.\u00a0 Any offer of employment is contingent upon the results of a pre-employment drug test and background check.\nTitle Senior Accountant\nReq ID 5229BR\nPosting Location LA,MONROE\nBusiness Unit Finance\nPosition Classification Management\nJob Description We have an immediate need for an accounting professional with a strong work ethic and a desire to part of a fast paced, results driven financial reporting team. The Senior Accountant will prepare and analyze financial statements, assist the SEC Reporting department with reporting requirements and perform special projects as assigned. This position will interact with internal and external auditors and all levels of management.\n\nResponsibilities:\n\n\n* Prepare, interpret and analyze financial data.\n\n* Analyze trends, identify discrepancies, investigate and resolve issues.\n\n* Work on complex issues which require input from multiple sources and innovative problem solving.\n\n* Assist SEC Reporting department with reporting requirements including XBRL.\n\n* Use various software applications, databases and Excel spreadsheets to assemble, manipulate and/or format data and/or reports.\n\n* Special projects and other duties as assigned.\nMinimum Requirements:\n\n* Bachelor's degree or higher in Accounting.\n\n* Experience with large to medium public company and/or Big 4.\n\n* Strong analytical and problem solving skills.\n\n* Excellent written and verbal communication skills.\n\n* Word and Excel knowledge used to create, edit and format documents.\n\n* Experience with SAP a plus.\n\n* Ability to work with minimal supervision.\nJob Requirements \nCompany Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.\u00a0 Our combination of business and residential service solutions \u2013 including home and wireless voice solutions and digital television \u2013 provide innovative solutions to our customers.\u00a0 CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.\u00a0 CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.\nDisclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.\u00a0 Job duties and responsibilities are subject to change based on changing business needs and conditions.", "date_new": "2012-03-14 01:53:21", "url": "http://centurylink-software.jobs/xml/27123293/job", "country": "United States", "company": "CenturyLink", "title": "Senior Accountant", "reqid": "5229BR", "state": "Louisiana", "state_short": "LA", "location": "MONROE, LA", "uid": 27123293}, {"country_short": "USA", "city": "SUPERIOR", "description": "EEO Statement CenturyLink is proud to be an Equal Opportunity Employer.\u00a0 We value diversity and maintain a drug-free workplace.\u00a0 Any offer of employment is contingent upon the results of a pre-employment drug test and background check.\nTitle CUSTOMER CARE CONSULTANT-Superior, WI\nReq ID 5154BR\nPosting Location WI,SUPERIOR\nBusiness Unit RMG - Midwest Region\nPosition Classification Management\nJob Description We are currently seeking a Full Time Customer Care Consultant in our Superior, WI office.You'll be responsible for handling customer service and repair calls for our service. Also get an opportunity to make sales and earn incentives!\nResponsibilities:\n\u2022 Interact with customers in person or by telephone to process telephone and other telecommunications-related orders for new installations, disconnections, moves, adds, long distance carrier changes, customer record maintenance, and other telephone service arrangement. Complete and process service orders as needed ensure timely installation or service for the customer.\n\u2022 Sell products and services to customers coming into the customer care location and provide information on products to meet their current and future requirements. Meet assigned goals for sales, quality assurance and other performance goals and quotas as assigned.\n\u2022 Receive customer payments for current or future service billings in the form of cash, personal checks, or credit /debit cards.\n\u2022 Respond to customer requests for information regarding billing. Answer service or billing questions and resolve issues regarding local telephone service. Utilize appropriate judgment and follow Company policies when applying billing adjustments to ensure customer satisfaction.\n\u2022 Keep abreast of and adhere to CenturyLink service offerings, promotions, policies and procedures.\n\u2022 Post payments received from walk-in customers, night drop boxes, post office, pay station, pay phones or other sources in the appropriate database system Balance cash drawers, and prepare bank deposits. Forward daily cash balancing worksheets to the appropriate location for recording and processing following established Company policies and procedures. Perform monthly cash reconciliation's and work with the corporate offices to resolve any identified cash discrepancies.\n\u2022 Demonstrate telephone services, equipment, accessories, or Internet service displays featured in the customer care location as time allows. Explain what our services do and guide customers in exploring and test-driving services to help them discover the best ones for them.\n\u2022 Open, sort and distribute mail.\n\u2022 Monitor and maintain inventory levels of office supplies for department use. Initiate purchase orders as necessary to meet office supply requirements.\n\u2022 Enter employee time into the Envision database system to include hours charged to a specific Work Order or Service Request.\n\u2022 Enter data into electronic database systems as required to maintain logs and records of department activities.\nRequired Qualifications:\n\u2022 High school diploma or GED.\n\u2022 Minimum one year customer service or general office experience or the equivalent in training and experience.\n\u2022 Six months proven sales experience; preferably in a quota or commission driven environment.\n\u2022 Working knowledge of mainframe and personal computers and related software to include database applications, word processing and spreadsheets.\n\u2022 Good verbal and interpersonal communication skills to interact with customers and company personnel in a professional manner.\n\u2022 Ability to sell customers an intangible product face-to-face.\n\u2022 Ability to gain knowledge of CenturyLink\u2019s service order systems, billing system, treatment and collection systems, and cash entry systems.\n\u2022 Ability to gain knowledge of telephone services available, customer service policies and procedures, as well as policies and procedures of related departments and to comply with all.\n\u2022 Experience handling cash payments and balancing a cash drawer.\nPreferred Qualifications:\n\u2022 Knowledge of the telecommunications industry and how it operates\n\u2022 Ability to sell customers an intangible product.\nBe an integral part of the action and grow with us as we lead the communications industry into the future. Take command of your career: submit your interest today!\nAt CenturyLink we believe in investing in our employees. Strong benefits and salary packages, tuition reimbursement, and a variety of performance incentives are only the beginning.\nJob Requirements \nCompany Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.\u00a0 Our combination of business and residential service solutions \u2013 including home and wireless voice solutions and digital television \u2013 provide innovative solutions to our customers.\u00a0 CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.\u00a0 CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.\nDisclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.\u00a0 Job duties and responsibilities are subject to change based on changing business needs and conditions.", "date_new": "2012-03-05 19:46:32", "url": "http://centurylink-software.jobs/xml/26930423/job", "country": "United States", "company": "CenturyLink", "title": "CUSTOMER CARE CONSULTANT-Superior, WI", "reqid": "5154BR", "state": "Wisconsin", "state_short": "WI", "location": "SUPERIOR, WI", "uid": 26930423}, {"country_short": "USA", "city": "PALMYRA", "description": "EEO Statement CenturyLink is proud to be an Equal Opportunity Employer.\u00a0 We value diversity and maintain a drug-free workplace.\u00a0 Any offer of employment is contingent upon the results of a pre-employment drug test and background check.\nTitle Business Systems Technician\nReq ID 4841BR\nPosting Location MO,PALMYRA\nBusiness Unit RMG - Southern Region\nPosition Classification Represented\nJob Description The Business Systems technician sells, installs and maintains all regulated and non-regulated services and equipment offered by CenturyLink. Functions as a critical point of contact for customer in team sales program with business services counterpart and provides consultative advice to customers with technical questions relating to their total communication needs.\nSpecific Business Systems and Plant Tech duties include, but are not limited to:\n\n\n\n* Install and support phone systems, IP switches, LAN/WAN networks and 911 systems.\n\n* Install and maintain residential/business POTS line, HDSL, t-spans, cable splicing, buried and aerial cable support and maintenance including climbing poles.\n\n* Test and repair all systems and services using the proper test equipment.\n\n* Install and maintain data services and all associated equipment.\n\n* Be responsible for all repair and returns of equipment and services maintained.\n\n* Conduct professional training and instruction for customers on their new systems and services.\n\n* Maintain expert technical proficiency on all services and systems in CenturyTel\u2019s product line, including successful completion of any required technical certification or training.\n\n* Design system configurations, software, and hardware for customers. Provide this information to team counterpart for pricing and administration.\n\n* Maintain inventory of Key/PBX spare parts, etc. Order equipment, generate material requisitions, repair/return, DESMARS and material received reports as needed.\n\n* Monitor competitive activity in assigned area and relay critical information to management and Region Marketing Department for further action.\n\n* Actively participate and support all marketing activities.\n\n* Conduct effective and courteous communication wth customers and other employees.\n\n* Participate in the Sales \u201cTake the Lead\u201d program. Assist the Sales Department with quotes and meeting with customers and sales to procure sale of CenturyLink products and services.\n\n* Assist other technical personnel in the performance of their duties when requested.\n\n* Relate well with customers, employees and other department personnel.\n\n* Observe all safety rules and regulations.\n\n* Perform assigned work independently.\n\n* Assume all other duties as assigned.\nThe position will be based in Palmyra MO. No relocation will be offered for this position. Closing date for the submission of bids is: May 20,2012 .\nJob Requirements \nBasic Qualifications:\n\n\n* Associate\u2019s degree in electronics, or the equivalent in training and experience.\n\n* Minimum five (5) years\u2019 experience in the following areas or any combination: installation and maintenance of Key and PBX systems as well as telephone electronics and data systems; installation and maintenance of DSL and Internet service; installation and maintenance of access lines; other relevant technical electronics experience or equivalency.\n\n* Minimum two (2) years\u2019 experience with personal computers and computer networking applications.\n\n* Previous experience operating various maintenance equipment such as multimeters, line test equipment, special circuit test equipment, voltage and ohm meter, side kick test units, and other hand and power tools.\n\n* Technical proficiency to perform the specific work requirements of the job in the particular location.\n\n* Ability to obtain and maintain certifications for PBX, VoIP, and Key system communications equipment for installation and maintenance and for other required certifications for new and emerging technologies.\n\n* Working knowledge of all associated test equipment used to test and repair all systems and services.\n\n* Ability to use laptop PC for troubleshooting systems and maintaining customer record files and critical administrative needs.\n\n* Ability to meet the public, make sales calls, conduct seminars, and make presentations to customers.\n\n* Above average written and oral communication skills.\n\n* Ability to travel overnight as necessary for business requirements and training.\n\n* Ability to respond to after hour call-outs, be on stand-by, work overtime, shift, weekends, and holidays as required.\n\n* Ability to life heavy objects as required.\n\n* Ability to safely climb poles and use ladders.\n\n* Possession of a valid Missouri driver\u2019s license. Ability to safely operate company vehicles and equipment, and maintain a safe driving record.\n\n* Experience selling, bidding, and interacting with customers; and/or excellent performance in sales incentive programs.\n\n* Ability to communicate with customers, co-workers, and various business contacts in a professional and courteous manner.\n\n* Ability to distinguish colors on facilities. Must know the telephone industry standard color code.\n\n* Ability to maintain an excellent attendance record.\nPreferred Qualifications:\n\n\n* Current CCNT, A+, Network+, CCNA, Cisco, Avaya or VoIP certifications.\n\n* Nortel and Mitel business system certifications.\n\n* Contact Center, Call Pilot, SIP Trunking, and IP Peer Networking.\n\n* Experience with VoIP, Ethernet, broadband networks, IP fundamentals, fiber optic training, and other new and emerging technologies including Prism\n\n* MS Office experience (Word, Excel, PowerPoint, Visio).\n\n* Significant experience selling communications equipment and services.\nCompany Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.\u00a0 Our combination of business and residential service solutions \u2013 including home and wireless voice solutions and digital television \u2013 provide innovative solutions to our customers.\u00a0 CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.\u00a0 CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.\nDisclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.\u00a0 Job duties and responsibilities are subject to change based on changing business needs and conditions.", "date_new": "2012-02-01 23:01:41", "url": "http://centurylink-software.jobs/xml/26253991/job", "country": "United States", "company": "CenturyLink", "title": "Business Systems Technician", "reqid": "4841BR", "state": "Missouri", "state_short": "MO", "location": "PALMYRA, MO", "uid": 26253991}]